Alticontact Manager As An Nt Service; Preparing To Install Alticontact Manager - Altigen AltiContact Manager Version 4.6 Administration Manual

AltiContact Manager as an NT Service

AltiContact Manager as an NT Service
AltiContact Manager components such as the switching, messaging agent,
and AltiBackup are NT services that are automatically launched when
AltiContact Manager is installed and the system is restarted. Benefits of
AltiContact Manager as an NT service:
• The AltiContact Manager Administrator user interface does not have
to be tied to the switching service so that if there is a problem with the
user interface, the switching service is not affected.
• Remote administration is possible through ACM Admin.
Important: Do not tamper with the startup settings of AltiGen services in
the Services applet of the Control Panel. Only the AltiGen
Switching Service should be set to Automatic; all other
AltiGen services should be set to Manual.

Preparing to Install AltiContact Manager

The following is a step-by-step procedure for installing or upgrading the
AltiContact Manager software from the AltiContact Manager 4.6 CD-
ROM.
It should take about 15 to 20 minutes to install the AltiContact Manager
software program. Before you begin installation, however, please note the
following:
• Backup prior to install. Before upgrading your system from
AltiWare Release 4.6, you should back up all the configuration
information to a different location, such as the network drive. (You can
do this by using the backup utility OR by copying the contents of the
\altiserv\db\, \altiserv\Phrases\LangCustom, and \postoffice\
folders to a backup location.) This backup information is also required
when rolling back to prior AltiWare versions.
• NT Service Pack 6a, Windows 2000 Server (or higher) is required
and must be installed before AltiContact Manager can be installed or
upgraded.
3-2 AltiContact Manager Administration Manual