Altigen AltiContact Manager Version 4.6 Administration Manual page 512

Table 1: CDR Call Format
Database Definition
Element
OutGoingW Workgroup number for an
G outgoing call, as set in
AltiAdmin or by agent at
logon
DNIS DNIS number for incoming
call
Tenant Tenant name for trunk
AccountCod Account code
e
AADuration Duration in seconds an
incoming call is connected to
the Auto Attendant; multiple
connections to AA in a single
session produces multiple
records
RingDuratio Duration in seconds a call is
n ringing and in workgroup
queue
QueueDurati Duration in seconds when a
on call stays in a queue..
VMDuration Duration in seconds after a call
goes into a voicemail box;
includes greeting, false
attempts at messages,
successful message, and
review of message
VMRecDura Duration in seconds of
tion recording time for a VM
message that was completed
HoldDuratio Duration in seconds while a
n call is on hold
TalkDuratio Duration in seconds of talk
n time
RecordDura Duration in seconds of NOVO
tion recording
A-4 AltiContact Manager Administration Manual
Type Specification
UCHAR
(8)
UCHAR
(33)
UCHAR
(31)
UCHAR 1—10 digits in length
(11)
ULONG
ULONG
ULONG
ULONG
ULONG
ULONG
ULONG
ULONG