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Extension and Workgroup Configuration
Setting InterCall Delay
Like Wrap Up time, InterCall Delay can create time before the next call
comes in. It can be set for any extension.
If the system is delaying the next call to a user extension based on the Wrap
Up Time setting, the InterCall Delay setting is ignored.
However, if Wrap Up Time does not apply—for example, if it is de-
selected—then InterCall Delay acts as follows:
•
If the extension user hangs up and there are callers waiting in an
extension or workgroup queue, the ring is delayed for the number of
seconds specified in the InterCall Delay setting.
•
If the extension user hangs up, there is no one waiting in a queue and
a call comes in within the InterCall Delay period, the call is put through
immediately, the InterCall Delay period is ignored.
To give the extension InterCall Delay time, check the InterCall Delay box
and use the drop-down lists to select the seconds for the delay. The default
is 15 seconds.
100 AltiWare OE System Administration Manual
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