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Summary of Contents for Altigen AltiServ HPBX
- Page 1 AltiServ HPBX™ Supplement to AltiWare OE 4.6 System Installation and Administration Manual 09/2003 4410-0001C...
- Page 2 WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.
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Page 3: Table Of Contents
Unsupported Features ........12 Unsupported Feature Codes ......13 AltiServ HPBX Supplement 1... - Page 4 AltiServ HPBX Supplement...
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Page 5: About This Guide
About This Guide This document provides instructions for installing and using AltiServ HPBX, a software release targeting hosted PBX and multi-tenant applications. This document supplements the AltiWare OE 4.6 System Installation and Administration Manual. AltiServ HPBX Overview AltiServ HPBX is the first affordable IP Hosted PBX for small organizations supporting up to 400 users and 100 separate organizations per server platform. -
Page 6: Altiserv Hpbx Licensing
Dynamic IP Address settings for the Alti-IP 600 so that the IP Extension License is not required. (Refer to “IP Phone/IP Extension Changes” on page 12 for more information on IP extension and IP phone changes.) 2 AltiServ HPBX Supplement... -
Page 7: System Requirements
To install AltiServ HPBX, launch Setup.exe from the AltiServ HPBX folder. The installation will check if the system has the HPBX Base License installed and registered. If the HPBX Base License is not registered, the application will stop installing. AltiServ HPBX Supplement... -
Page 8: Altiserv Hpbx Configuration Gui Changes
If the Calling Number field is not configured, the 10-digit dialing DID number (if configured) will be sent as the calling number. If the 10 digit-DID number is not configured either, the trunk number (if configured) will be sent. 4 AltiServ HPBX Supplement... -
Page 9: Tenants Page - System Configuration
If the tenant operator is not configured, this call will be routed to the System Tenant (Tenant ID “0”) operator. AltiServ HPBX Supplement... -
Page 10: Dnis Page - System Configuration
Holiday drop-down list - selection based on settings configured in the Holiday window (see “Holiday Page - System Configuration” on page The Tenant setting in Holiday Profile must match with the Tenant setting in the DNIS page. Holiday routing precedes Business Hours routing. 6 AltiServ HPBX Supplement... -
Page 11: Business Hours Page - System Configuration
Figure 4. Business Hours page, System Configuration In the Business Hours page of System Configuration: • Business Hour Entry Window - use the Add button to create a business hour entry. Figure 5. Add Business Hour Name dialog box AltiServ HPBX Supplement... -
Page 12: Holiday Page - System Configuration
— Profile drop-down list - selection based on Holiday profiles added using the Add button. Click Add to create a new holiday entry. — Tenant drop-down list - selection based on settings configured in the Tenants window (see “Tenants Page - System Configuration” on page 5). 8 AltiServ HPBX Supplement... -
Page 13: Auto Attendant
Auto Attendant The Auto Attendant configuration windows (Auto Attendant Select dialog box and Auto Attendant Main Window) will display fields for Tenant Name. Figure 7. Auto Attendant Select dialog box Figure 8. Auto Attendant, main window AltiServ HPBX Supplement... -
Page 14: Configuring The Multi-Tenant Table
Select a tenant ID in the Tenant Selection drop-down list, then click Apply. Repeat the previous step for each trunk you want to assign. When you’re done, click OK to close the Trunk Configuration window. 10 AltiServ HPBX Supplement... -
Page 15: Modifying The Tenant Table
Selection drop-down list to change the tenant ID assigned to any trunk. Note: If a trunk is assigned to Tenant ID 0 in the Tenant Selection drop-down list, the trunk is accessible to all extensions, even though there are tenant assignments. AltiServ HPBX Supplement... -
Page 16: Ip Phone/Ip Extension Changes
(Service provider admin need to manage the configuration.) • Use of tenant ID to login client application for authentication and security purpose • Tenant group will not cross tie-trunk. • AltiReach • AECP • AltiLink • DINA Manager 12 AltiServ HPBX Supplement... -
Page 17: Unsupported Feature Codes
#39 - Operator Offline (operator only) • #44 - Overhead Paging • #45 - Overhead Paging by Trunk • #55 - List Feature Tips • #73 - Silent System Call Park • #88 - System Speed Dial AltiServ HPBX Supplement... - Page 18 14 AltiServ HPBX Supplement...
- Page 19 ID modifying 11 assignment 11 Tenants page 5 configuration multi-tenant table 10 configuration GUI changes 4 creating tenant entries 10 unsupported feature codes 12 unsupported features 12 Holiday 6 Holiday page 8 Holiday Profiles 8 AltiServ HPBX Supplement...
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