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Other Time Stamps
Start Time
TmeStamp when the
trunk was seized by an
incoming or outgoing
call
End Time (of call;
TimeStamp when the
start time of wrap
trunk was released by
up)
an incoming or outgo-
ing call, and
If an agent has wrap up
setting, it is the starting
time of wrap up state
for an incoming call
WG Wrap Up Time
TimeStamp when an
agent extension within
a workgroup goes out
of wrap up state
VM Start Time
TimeStamp indicating
when a caller left a
voice message as a
result of being trans-
ferred out of queue or
by an extension to
VM.
Attendant Duration
Duration (in seconds)
of a call is connected
to Auto Attendant
WG Wrap Up
Duration (in seconds)
Duration
of wrap-up phase of an
agent handling a call
V Msg Duration
Duration (in seconds)
of the message left by
the caller. This shows
how long voice mes-
saging contributed to
call length and trunk
billing.
Call Duration
Duration (in seconds)
of the total call from
StartTime to EndTime
CDR Data Keys
ULONG
ULONG
ULONG
ULONG
ULONG
ULONG
ULONG
ULONG
AltiWare OE System Administration Manual 191
CDR Format Elements
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