Drive Problems (Hard Drives And Solid State Drives) - HP ProLiant BL620c - G7 Server Troubleshooting Manual

Drive is not found
Action: Be sure no loose connections (on page 18) exist with the drive.
Non-system disk message is displayed
Action:
Remove the non-system diskette from the drive.
1.
Check for and disconnect any non-bootable USB devices.
2.
Diskette drive cannot write to a diskette
Action:
If the diskette is not formatted, format the diskette.
1.
Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection.
2.
Be sure you are attempting to write to the proper drive by checking the drive letter in the path
3.
statement.
Be sure enough space is available on the diskette.
4.

Drive problems (hard drives and solid state drives)

HP SIM reports a drive fault on a parallel SCSI hard drive managed by an HP
Smart Array controller
Action:
•
If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED
combinations (on page 20)."
•
If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service
guide.
•
If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version
7.40 or later
Run the Smart Array SCSI Diagnosis feature (on page 75).
a.
Perform the actions recommended by the diagnosis report.
b.
If the issue is still present, run ADU, version 7.31 or later
c.
76).
For ADU report analysis, contact HP support
•
If the drive fault LED is not flashing and the operating system does not support HP Insight
Diagnostics, version 7.40 or later
and run ADU, version 7.31 or later
analysis, contact HP support
The fault LED is illuminated on a parallel SCSI hard drive managed by an HP
Smart Array controller
Action:
("HP Insight Diagnostics" on page 75), perform the following:
("HP Insight
("Array diagnostic
("Contacting
("Array diagnostic
("Contacting HP" on page 173).
Diagnostics" on page 75), insert the SmartStart CD
software" on page 76). For ADU report
HP" on page 173).
software" on page
Hardware problems 43