Page 1: User Guide
User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Page 2 © Copyright 2010, 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Page 3: Table Of Contents
Remove the front panel/hard drive cage assembly ..................19 Remove the battery pack ..........................19 Setup ............................21 Overview ..............................21 Installing an HP BladeSystem c-Class enclosure ..................... 21 Preparing the enclosure ........................21 Installing interconnect modules ......................26 Connecting to the network......................... 27 Installing server blade options ........................
Page 4 Installing the Trusted Platform Module board ..................55 Retaining the recovery key/password ....................56 Enabling the Trusted Platform Module ....................56 Server updates with an HP Trusted Platform Module and BitLocker™ enabled ......... 57 Additional TPM features ........................57 Cabling ............................. 58 Using the HP c-Class Blade SUV Cable ......................
Page 5 Change control and proactive notification ..................79 Care Pack ............................79 Troubleshooting .......................... 80 Troubleshooting resources ........................... 80 Pre-diagnostic steps ............................ 80 Important safety information ......................80 Symptom information ........................82 Prepare the server for diagnosis ......................82 Loose connections ............................84 Service notifications ............................
Page 6 Technical support ........................108 Before you contact HP ..........................108 HP contact information ..........................108 Customer Self Repair ..........................108 Acronyms and abbreviations ...................... 116 Index ............................119 Contents 6...
Page 7: Component Identification
Component identification Front panel components and LEDs Item Description UID LED Health LED Flex 1 LED Flex 2 LED Flex 3 LED Flex 4 LED Power On/Standby button and system power LED Hard drive bay 1 Hard drive bay 2 Server release lever Server release lever button Local I/O connector...
Page 8: Sas And Sata Hard Drive Leds
SAS and SATA hard drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) SAS and SATA hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or flashing Alternating amber The drive has failed, or a predictive failure alert has been received and blue for this drive;...
Page 9: System Board Components
Interpretation Online/activity Fault/UID LED LED (green) (amber/blue) Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. Amber, flashing A predictive failure alert has been received for this drive. Replace regularly (1 Hz) the drive as soon as possible.
Page 10: System Maintenance Switch
Clearing the system configuration RBSU can be used to restore the factory default configuration. For more information, see "HP ROM-Based Setup Utility (on page 68)." If the system is unable to boot into RBSU, use the following steps to clear the system configuration: Power down the server blade (on page 14).
Page 11 Install the access panel (on page 16). Install the server blade in the enclosure and power up the server blade. Wait for the POST message that prompts you to change the switch setting: Maintenance switch detected in the "On" position. Power off the server and turn switch to the "Off"...
Page 12: Dimm Slot Locations
DIMM slot locations DIMM slots are numbered sequentially (1 through 16) for each processor. The supported AMP modes use the letter assignments for population guidelines. HP c-Class Blade SUV Cable Component identification 12...
Page 13 Item Connector Description Server blade For connecting to the SUV connector on the server blade front panel Video For connecting a video monitor For connecting up to two USB devices Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures Component identification 13...
Page 14: Operations
For more information about the Onboard Administrator, see the enclosure setup and installation guide on the HP website (http://www.hp.com/support). For more information about iLO 3, see "iLO 3 Standard Blade Edition technology (on page 73)." Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of critical server data and programs.
Page 15: Remove The Server Blade
Select the Enclosure Information tab, and then select the Overall checkbox in the Device Bays item. Initiate a shutdown from the Virtual Power menu: — Select Momentary Press to initiate a controlled shutdown of applications and the OS. — Select Press and Hold to initiate an emergency shutdown of applications and the OS. IMPORTANT: When the server blade is in standby mode, auxiliary power is still being provided.
Page 16: Remove The Access Panel
Remove the access panel To remove the component: Power down the server blade (on page 14). Remove the server blade (on page 15). Press the access panel release button, and then slide the access panel to the rear. Remove the access panel. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
Page 17: Remove The Left Dimm Baffle
Remove the hard drive. To replace the component, reverse the removal procedure. Remove the left DIMM baffle To remove the component: Power down the server blade (on page 14). Remove the server blade (on page 15). Remove the access panel (on page 16). If installed, remove the battery pack (on page 19).
Page 18: Remove The Right Dimm Baffle
Remove the left DIMM baffle. Remove the right DIMM baffle To remove the component: Power down the server blade (on page 14). Remove the server blade (on page 15). Remove the access panel (on page 16). If installed, remove the battery pack (on page 19). You do not need to disconnect the cable from the battery.
Page 19: Remove The Front Panel/Hard Drive Cage Assembly
Remove the front panel/hard drive cage assembly To remove the component: Power down the server blade (on page 14). Remove the server blade (on page 15). Remove the access panel (on page 16). Disconnect the signal cable and the power cable from the SAS backplane. Loosen the thumbscrews.
Page 20 Remove the server blade (on page 15). Remove the access panel (on page 16). Do one of the following: Remove the battery pack from the left DIMM baffle. Remove the battery pack from the right DIMM baffle. Operations 20...
Page 21: Setup
Installing an HP BladeSystem c-Class enclosure Before performing any server blade-specific procedures, install an HP BladeSystem c-Class enclosure. The most current documentation for server blades and other HP BladeSystem components is available at the HP website (http://www.hp.com/go/bladesystem/documentation). Documentation is also available in the following locations: •...
Page 22: Removing A C7000 Device Bay Divider
Remove the device bay blank. Remove the three adjacent blanks. Removing a c7000 device bay divider Slide the device bay shelf locking tab to the left to open it. Setup 22...
Page 23 Push the device bay shelf back until it stops, lift the right side slightly to disengage the two tabs from the divider wall, and then rotate the right edge downward (clockwise). Lift the left side of the device bay shelf to disengage the three tabs from the divider wall, and then remove it from the enclosure.
Page 24 Removing a c3000 device bay mini-divider or device bay divider Slide the locking tab down. Remove the mini-divider or divider: c3000 mini-divider: Push the divider toward the back of the enclosure until the divider drops out of the chassis. c3000 divider: Push the divider toward the back of the enclosure until it stops.
Page 25: Creating A Full-Height Device Bay Blank
Remove the divider from the enclosure. Creating a full-height device bay blank Obtain the coupler plate: If you are using a device bay blank that came with the enclosure, the coupler plate can be found with the contents of the full-height device shipping box. If you are using a device bay blank that you purchased as an option, remove the coupler plate from inside the blank.
Page 26: Installing Interconnect Modules
Install the full-height blank into the device bay. Installing interconnect modules For specific steps to install interconnect modules, see the documentation that ships with the interconnect module. Interconnect bay numbering and device mapping • HP BladeSystem c7000 Enclosure Setup 26...
Page 27: Connecting To The Network
HP BladeSystem enclosure setup and installation guide on the HP website (http://www.hp.com/go/bladesystem/documentation). Connecting to the network To connect the HP BladeSystem to a network, each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network. Setup 27...
Page 28: Installing Server Blade Options
Two types of interconnect modules are available for HP BladeSystem c-Class enclosures: Pass-Thru modules and switch modules. For more information about interconnect module options, see the HP website (http://www.hp.com/go/bladesystem/interconnects). IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru module to a network device that supports Gigabit speed.
Page 29: Completing The Configuration
Prepare the server blade for installation. Install the server blade. Completing the configuration To complete the server blade and HP BladeSystem configuration, see the overview card that ships with the enclosure. Setup 29...
Page 30: Hardware Options Installation
Improper grounding can cause electrostatic discharge. Processor option The base configuration for an HP ProLiant BL620c G7 Server Blade is one processor. When installing an optional processor, install the second processor in processor socket 2. The server blade ships with one of two different system boards that each support specific processors: •...
Page 31 Processor socket 1 must be populated at all times or the server blade does not function. To install the component: Locate and download the latest ROM version from the HP website (http://www.hp.com/support). Follow the instructions on the website to update the system ROM. Power down the server blade (on page 14).
Page 32 Open the processor locking lever and the processor socket retaining bracket. Do not remove the processor socket cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area.
Page 33 Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: •...
Page 34 Press the tabs on the processor installation tool to separate it from the processor, and then remove the tool. Close the processor socket retaining bracket and the processor locking lever. The processor socket cover is automatically ejected. Remove the cover. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever.
Page 35 Remove the heatsink protective cover. CAUTION: Orient the heatsink as indicated in the procedure. Otherwise, you cannot install the hard drive cage. CAUTION: When tightening the heatsink screws, first tighten the front screw four to five turns, tighten the back screw completely, and then finish tightening the front screw. Orient and install the heatsink.
Page 36: Memory Option
Memory overview The HP ProLiant BL620c G7 Server Blade is offered in two models, one that uses the Intel® Xeon® E7 family processors, and the other that uses the Intel Xeon 6500 and 7500 series processors. The architecture of these processors departs radically from previous Intel Xeon front-side-bus-based architectures.
Page 37: Dual- And Quad-Rank Dimms
Intel Xeon E7 family processors. LV DIMMs are not supported on the HP ProLiant BL620c G7 Server Blade that uses the Intel Xeon 6500 and 7500 series processors. Dual- and quad-rank DIMMs To understand and configure memory protection modes properly, an understanding of dual- and quad-rank DIMMs is helpful.
Page 38: Dimm Installation Guidelines
DDR3 registered 1.5V DIMMs (RDIMMs) and 1.35V low voltage DIMMs (LV DIMMs). LV DIMM support is limited to HP ProLiant BL620c G6 Server Blade models that support the Intel® Xeon® E7 processors. Four memory controllers across two processors provide a total of 32 DIMMs per system.
Page 39: Memory Subsystem Architecture
Each buffer has two DDR3 channels and can support up to four DIMMs for a total of 16 DIMMs per processor, or 32 DIMMs per HP ProLiant BL620c G7 Server Blade with both processors installed.
Page 40 Channel Slot Slot number Memory architecture for processor 2 Channel Slot Slot number Hardware options installation 40...
Page 41: Hemisphere Mode
Hemisphere mode The Intel® Xeon® E7 family and 6500/7500 series processor architectures incorporate Hemisphere mode, a high-performance interleaving technology. Hemisphere mode combines the tracking resources of both memory controllers within each processor for a more aggressive cache line pipelining. Hemisphere mode is enabled when processors in the system have identical DIMM populations behind both of their memory controllers.
Page 42: Memory Performance Optimization
The DIMM configurations of each memory controller of a processor must be identical. Memory performance optimization The HP ProLiant BL620c G7 Server Blade supports up to 32 DIMMs installed on two multi-core processors. Optimal performance is achieved when the DIMMs are populated to make best use of the Intel® Xeon® E7 family and 6500/7500 series processor architectures.
Page 43: Memory Ras
"Double Device Data Correction (on page 44)." • HP Memory Quarantine ready. The server blade will support this feature with a future planned firmware upgrade. The operating system must support this mode. HP Memory Quarantine works with the operating system to enable a server to recover from uncorrectable memory errors that would have otherwise caused a system crash.
Page 44: Advanced Ecc Memory Population Guidelines
"Mirrored Memory population guidelines (on page 46)." AMP modes are configured in RBSU. If the requested AMP mode is not supported by the installed DIMM configuration, the server boots in Advanced ECC mode. For more information, see "HP ROM-Based Setup Utility (on page 68)."...
Page 45: Hp Memory Quarantine
HP Memory Quarantine isolates the bad memory location before it affects other data. It does this by using a patrol scrubber that constantly inspects the memory for errors. If an error is found, the hardware attempts to correct it.
Page 46: Mirrored Memory Population Guidelines
Mirrored Memory population guidelines Errors that are not corrected by ECC, SDDC, or DDDC cannot be corrected by Online Spare memory. By providing added redundancy in the memory sub-system, Mirrored Memory provides the greatest protection against memory failure beyond ECC, SDDC, DDDC, and Online Spare memory. In Mirrored Memory mode, each Lockstep DIMM pair of a memory controller has a mirrored DIMM pair on the other memory controller of the same processor.
Page 47: Hot-Plug Sas Or Sata Hard Drive Option
Install the DIMM. Do one of the following: Install the right DIMM baffle. Install the left DIMM baffle. Install the access panel (on page 16). Install the server blade ("Installing a server blade" on page 28). Power up the server blade (on page 14). Hot-plug SAS or SATA hard drive option IMPORTANT: To avoid improper operation, install only hot-plug hard drives in this server blade.
Page 48 Remove the hard drive blank. Prepare the hard drive. Hardware options installation 48...
Page 49: Mezzanine Card Option
Install the hard drive. Determine the status of the hard drive from the hot-plug hard drive LEDs ("SAS and SATA hard drive LEDs" on page 8). Resume normal server blade operations. Mezzanine card option Optional mezzanine cards provide additional I/O support. For mezzanine card locations, see "System board components (on page 9)."...
Page 50 Remove the mezzanine connector cover. Align the mezzanine connector on the optional mezzanine card with the mezzanine connector on the system board. CAUTION: To prevent damage to the server blade, apply pressure over the mezzanine connector when installing the mezzanine card. Do not apply pressure to the edges of the card. Install the mezzanine card.
Page 51: Controller Options
Upgrade options exist for the integrated array controller. For a list of supported options, see the QuickSpecs on the HP website (http://www.hp.com/support). The server blade supports both of the following options. You can install up to two cache modules in any combination.
Page 52 CAUTION: To prevent a server blade malfunction or damage to the equipment, do not add or remove the battery pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress. CAUTION: After the server blade is powered down, wait 15 seconds and then check the amber LED before unplugging the cable from the cache module.
Page 53: Installing A Capacitor Pack
Install the cache module. Install the capacitor pack ("Installing a cache module" on page 51). Install the server blade ("Installing a server blade" on page 28). Power up the server blade (on page 14). Installing a capacitor pack CAUTION: To prevent a server blade malfunction or damage to the equipment, do not add or remove the battery pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress.
Page 54: Hp Trusted Platform Module Option
Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system board. • When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption technology. For security reasons, only the customer can enable these features. •...
Page 55: Installing The Trusted Platform Module Board
Recovery Mode after BitLocker™ detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.
Page 56: Retaining The Recovery Key/Password
Install the TPM security rivet by pressing the rivet firmly into the system board. Install the access panel (on page 16). Install the server blade ("Installing a server blade" on page 28). Power up the server blade (on page 14). Retaining the recovery key/password The recovery key/password is generated during BitLocker™...
Page 57: Server Updates With An Hp Trusted Platform Module And Bitlocker™ Enabled
OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support).
Page 58: Cabling
Cabling Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see "HP c-Class Blade SUV Cable (on page 12)."...
Page 59: Accessing Local Media Devices
Connect a USB keyboard to the second USB connector. Item Description Monitor USB mouse HP c-Class Blade SUV Cable Video connector Server blade USB keyboard Accessing local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD/DVD-ROM or a USB diskette.
Page 60 Item Description Monitor USB mouse HP c-Class Blade SUV Cable Server blade USB hub USB keyboard USB CD/DVD-ROM drive or diskette drive Cabling 60...
Page 61: Software And Configuration Utilities
The c-Class tab enables you to control specific settings for the HP BladeSystem. iLO 3 also provides web-based status for the HP BladeSystem configuration. For detailed information about iLO 3, refer to the HP Integrated Lights-Out User Guide on the HP website (http://www.hp.com/servers/lights-out).
Page 62: Deployment Overview
1.3.1_07 1.3.1_08 1.4.1 for Windows® users only 1.4.2 for Linux users only Access the Java™ Runtime Environment versions at the HP website (http://java.sun.com/products/archive/index.html). • DHCP server (IP address assignment) AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor, or Intel®...
Page 63: Deployment Methods
Network server with an OS installed Deployment methods Four primary deployment methods are supported: IMPORTANT: To deploy a server blade without the HP Insight Control server deployment, create a bootable diskette or image of a bootable diskette. • PXE deployment (on page 64) •...
Page 64: Pxe Deployment
ProLiant server health - whether physical or virtual, deploy ProLiant servers quickly, optimize power consumption, and control ProLiant servers from anywhere. HP Insight Control server deployment is a key component of Insight Control which provides an automated, simple-to-use solution for bare-metal deployment and configuration of HP ProLiant servers with an operating system or virtualization platform.
Page 65: Diskette Image Deployment
OS and drivers. To deploy with a boot CD: Use the HP c-Class Blade SUV Cable to connect a USB CD-ROM drive to the server blade. Refer to "Connecting locally to a server blade with video and USB devices (on page 58)."...
Page 66: San Configuration
Use iLO 3 to create an image file of the boot diskette. Copy the image of the boot diskette to a location on the network or the client PC hard drive. Remotely access the server blade through iLO 3. See "HP BladeSystem c-Class advanced management (on page 61)."...
Page 67: Configuration Tools
• SAN storage drivers are loaded. Refer to supporting white papers and the HP website (http://www.hp.com/servers/rdp). For SAN configuration information for the server blade, refer to the HP StorageWorks SAN Design Reference Guide on the HP website (http://h18000.www1.hp.com/products/storageworks/san/documentation.html). Configuration tools...
Page 68: Hp Rom-Based Setup Utility
Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU, use the following keys: •...
Page 69: Boot Options
To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Boot options Near the end of the boot process, the boot options screen is displayed.
Page 70: Configuring Online Spare Memory
Press the Enter key. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. For more information on mirrored memory, see the white paper on the HP website (http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html). Software and configuration utilities 70...
Page 71: Array Configuration Utility
Mozilla Firefox 2.0 or later For Linux servers, see the README.TXT file for additional browser and support information. For more information, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (http://www.hp.com).
Page 72: Re-Entering The Server Serial Number And Product Id
ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.
Page 73: Rompaq Utility
Access advanced troubleshooting features through the iLO 3 interface. For more information about iLO 3 features (which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license), see the iLO 3 documentation on the Documentation CD or on the HP website (http://www.hp.com/go/ilo).
Page 74: Redundant Rom Support
USB support and functionality USB support HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.
Page 75: Internal Sd Support
External USB functionality HP provides external USB support to enable local connection of USB devices for server blade administration, configuration, and diagnostic procedures. For more information, see "Using the HP c-Class Blade SUV Cable (on page 58)." For additional security, external USB functionality can be disabled through RBSU. Disabling external USB support in RBSU disables the USB connectors on the HP c-Class Blade SUV Cable.
Page 76: Remote Support And Analysis Tools
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s...
Page 77: Keeping The System Current
For example: http://www.hp.com/support/dl360g6 (http://www.hp.com/support/dl360g6) Version control The VCRM and VCA are Web-enabled Insight Management Agents tools that HP SIM uses to facilitate and schedule software update tasks to the entire enterprise. • VCRM manages the repository for Windows and Linux PSPs as well as online firmware. Administrators can browse a graphical view of the PSPs or configure VCRM to automatically update the repository with Internet downloads of the latest software from HP.
Page 78: Operating System Version Support
Downloads the latest components from Web (except Linux RPMs) • Enables direct update of BMC firmware (iLO and LO100i) For more information about HP Smart Update Manager and to access the HP Smart Update Manager User Guide, see the HP website (http://www.hp.com/go/foundation). Software and configuration utilities 78...
Page 79: Change Control And Proactive Notification
Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://www.hp.com/go/pcn).
Page 80: Troubleshooting
The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To view the guide, see the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en).
Page 81: Symbols On Equipment
Warnings WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Page 82: Symptom Information
If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 75) and use the survey page to view the current configuration or to compare it to previous configurations. •...
Page 83: Performing Processor Procedures In The Troubleshooting Process
HP recommends you have access to the server documentation for server-specific information. HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process. Download the current version of SmartStart from the HP website (http://www.hp.com/servers/smartstart).
Page 84: Loose Connections
HP website (http://www.hp.com/support). Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 85)," and follow the appropriate diagnostic path. If the other flowcharts...
Page 85: Start Diagnosis Flowchart
do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 86)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts. The available flowcharts include: •...
Page 86: General Diagnosis Flowchart
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item "Symptom information (on page 82)" "Loose connections (on page 84)"...
Page 87 Guide located on the Documentation CD or see "Troubleshooting resources (on page 80)" "Breaking the server down to the minimum hardware configuration (on page 83)" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 80)" •...
Page 88: Server Blade Power-On Problems Flowchart
Server blade power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 88...
Page 89 Improperly seated component or interlock problem • Faulty internal component Item "Component identification (on page 7)" Maintenance and service guides for c-Class server blades, located on the HP website (http://www.hp.com/go/bladesystem/documentation) Integrated Lights-Out User Guide located on the HP website (http://www.hp.com/servers/lights-out) Troubleshooting 89...
Page 90: Post Problems Flowchart
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component •...
Page 91 "Troubleshooting resources (on page 80)" "Breaking the server down to the minimum hardware configuration (on page 83)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 80)" "Symptom information (on page 82)"...
Page 92: Os Boot Problems Flowchart
OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade: • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. • Use a local I/O cable and drive to connect to the server blade, and then restart the server blade. Symptoms: •...
Page 93 Guide located on the Documentation CD or see "Troubleshooting resources (on page 80)" • Controller documentation "HP Insight Diagnostics (on page 75)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 80)" •...
Page 94: Server Fault Indications Flowchart
* See the server blade OS boot problems flowchart (on page 92) Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 94...
Page 95 • System overtemperature condition Item • "Integrated Management Log (on page 75)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 80)" • "Event list error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting...
Page 96: Post Error Messages And Beep Codes
POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). Troubleshooting 96...
Page 97 WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. Troubleshooting 97...
Page 98: Battery Replacement
Battery replacement If the server blade no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
Page 99: Regulatory Compliance Notices
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
Page 100: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only
Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.
Page 101: European Union Regulatory Notice
Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only) either within the product documentation or at the following HP website (http://www.hp.eu/certificates) (type the product number in the search field).
Page 102: Japanese Notice
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Page 103: Chinese Notice
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. Regulatory compliance notices 103...
Page 104: Taiwan Battery Recycling Notice
For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Page 105: Japanese Notices
Japanese notices Taiwan notices Regulatory compliance notices 105...
Page 106: Electrostatic Discharge
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
Page 107: Specifications
Specifications Environmental specifications Specification Value — Temperature range* 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to 140°F) Non-operating — Relative humidity (noncondensing)** 10% to 90% @ 28°C (82.4°F) Operating 5% to 95% @ 38.7°C (101.7°F) Non-operating —...
Page 108: Technical Support
If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: •...
Page 109 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
Page 110 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
Page 111 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Page 112 HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair). Reparo feito pelo cliente Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo...
Page 113 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Page 114 Technical support 114...
Page 115 Technical support 115...
Page 116: Acronyms And Abbreviations
Acronyms and abbreviations Array Configuration Utility AES-NI advanced encryption standard new instructions Advanced Memory Protection Automatic Server Recovery BBWC battery-backed write cache baseboard management controller Customer Self Repair DDDC Double Device Data Correction electrostatic discharge FBWC flash-backed write cache International Electrotechnical Commission iLO 3 Integrated Lights-Out 3 Acronyms and abbreviations 116...
Page 117 Integrated Management Log keyboard, video, and mouse LV DIMM Low voltage DIMM NUMA Non-Uniform Memory Architecture ORCA Option ROM Configuration for Arrays POST Power-On Self Test ProLiant Support Pack Preboot Execution Environment QuickPath Interconnect RBSU ROM-Based Setup Utility Red Hat Package Manager serial attached SCSI SATA serial ATA...
Page 118 SDDC Single Device Data Correction SDHC Secure Digital High-Capacity Systems Insight Manager scalable memory buffer scalable memory interconnect serial, USB, video trusted platform module trusted execution technology unit identification universal serial bus Version Control Agent Acronyms and abbreviations 118...
Page 119: Index
51, 53 CSR (customer self repair) BBWC (battery-backed write cache) 51, 53 customer self repair (CSR) beep codes before you contact HP BIOS (Basic Input/Output System) 69, 73 BIOS Serial Console DDDC (Double Device Data Correction) BIOS upgrade Declaration of Conformity...
Page 120 HP Insight Diagnostics HP Insight Diagnostics survey functionality HP Insight Remote Support software electrostatic discharge HP Management Packs 1.1 for MOM 2005, enabling the Trusted Platform Module troubleshooting enabling, Trusted Platform Module (TPM) HP Management Packs 1.2 for MOM 2005,...
Page 121 internal health LED internal SD support online spare memory 45, 69 internal USB connector operating system version support internal USB functionality 74, 75 operating systems operating systems supported operations Japanese notice 102, 105 Option ROM Configuration for Arrays (ORCA) options options installation 28, 30 ORCA (Option ROM Configuration for Arrays)
Page 122 SUV cable 12, 58 removing the access panel removing the server blade SUV connector 12, 58 required information switches, interconnect resources 66, 80 symbols on equipment symptom information resources, troubleshooting system board battery retaining the recovery key/password right DIMM baffle, removing system board components 9, 10, 11 ROM legacy USB support...
Page 123 HP wireless devices 104, 105 Index 123...

HP ProLiant BL620c G7 User Manual

Component Identification

Operations

Setup

Hardware Options Installation

Cabling

Software and Configuration Utilities

Troubleshooting

Battery Replacement

Regulatory Compliance Notices

Electrostatic Discharge

Specifications

Technical Support

Acronyms and Abbreviations

Index

Quick Links

User Guide

Troubleshooting

Related Manuals for HP ProLiant BL620c G7

Summary of Contents for HP ProLiant BL620c G7

Table of Contents