HP ProLiant BL620c - G7 Server Troubleshooting Manual page 144

1733-Slot X Drive Array - Storage Enclosure Firmware Upgrade Problem
Detected...
...Port x box y: Enclosure firmware upgrade needed - run Flash Components.
Port x box y: Unable to read firmware version of one or more components
Audible Beeps: None
Possible Cause: An incorrect enclosure firmware version is installed, or an enclosure firmware upgrade is
needed.
Action:
•
Upgrade the enclosure firmware and the controller firmware.
•
If the condition persists, then replace the enclosure components.
For more information, see the HP BladeSystem c-Class Enclosure Troubleshooting Guide on the HP website
(http://www.hp.com/support/BladeSystem_Enclosure_TSG_en).
1735-Slot z Drive Array - Unsupported Redundant Cabling Configuration
Detected...
...Multiple paths to the same enclosure/drives are not supported by this Smart Array firmware version. Access to all
drives has been disabled until redundant SAS cable(s) are detached, or firmware is updated to a version that
supports dual-domain.
Audible Beeps: None
Possible Cause: An unsupported redundant cabling configuration for the Smart Array firmware version is
installed.
Action: Disconnect the redundant SAS cables, and then update the Smart Array firmware to the correct
version.
1736-HP Trusted Platform Module Error
Audible Beeps: 2 short
Possible Cause: A TPM is installed, but the System ROM is unable to communicate with the TPM.
Action: Request a new system board and TPM board from an HP authorized service provider
HP technical support or an authorized
When installing or replacing a TPM, observe the following guidelines:
•
Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system
board.
•
When installing or replacing hardware, HP service providers cannot enable the TPM or the
encryption technology. For security reasons, only the customer can enable these features.
•
When returning a system board for service replacement, do not remove the TPM from the system
board. When requested, HP Service provides a TPM with the spare system board.
•
Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security
rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider
the system compromised and take appropriate measures to ensure the integrity of the system data.
•
When using BitLocker™, always retain the recovery key/password. The recovery key/password is
required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.
reseller" on page 173).
("Contacting
Error messages 144