Troubleshooting; Installation Problems; Services (Wmi Mapper + Npartition Provider) Fail To Start During Installation; Npartition Provider Fails To Start During Installation - HP Rx2620-2 - Integrity - 0 MB RAM Manual

6 Troubleshooting

Additional information about failures or error messages is usually obtained by examining the
Application Event Log, or AEL. Locate the AEL by right-clicking on the My Computer icon on
nPartition Window Server 2003 desktop and selecting Manage from the pop-up menu. In the
Computer Management window, expand the System Tools and Event Viewer items, then select
Application by clicking on it. A list of system-wide Error, Warning, and Informational messages
displays in the right pane of the window. To view detailed information about a specific message,
double-click it.

Installation problems

Services (WMI Mapper + nPartition Provider) fail to start during installation

Possible causes for this error are:
• You must be logged in with privileges (an account in the local Administrators group) to
install/uninstall these components on the local system
• The Services Control Panel (Start > Control Panel > Administrative Tools > Services)
was open during installation; it cannot be open during installation or the services will fail

nPartition Provider fails to start during installation

This problem is caused by a conflict between the version of the OpenSSL libraries used by
nPartition commands/nPartition Provider and the versions installed by other tools. Currently,
ActivCard Gold software is one source of this conflict.
Until the problem is resolved, reinstalling WMI Mapper (WMIMapper.msi) might fix the problem
temporarily, but might also break the other software that relies on the incompatible version of
OpenSSL.
A workaround for this problem is:
1. Copy the OpenSSL dynamic link library files, or .dll's (LIBEAY32.dll and SSLEAY32.dll)
from the %PEGASUS_HOME%\bin directory (usually at C:\Program Files\The Open
Group\WMI Mapper\bin) to:
a. the WMINParProvider directory (usually C:\Program
Files\Hewlett-Packard\WMINParProvider)
b. the ParCLI directory (usually C:\Program Files\Hewlett-Packard\nParCommands)
2. Move the string "%PEGASUS_HOME%\bin" from the front of the system path to the end
of the system path (right-click: My Computer > Properties > Advanced > Environment
Variables, and so on).
This should fix the problem for both the nPartition Tools and the other applications that were
relying on the incompatible version of OpenSLL. This problem will be fixed in a future release
of the nPartition Tools software.

Checking component installation and operation

Verify WMI Mapper installation

To verify that the WMI Mapper files are installed correctly, and are accessible through the current
system PATH, open a Command Prompt window and run the following command:
wmiop ei Win32_ComputerSystem
This command requests that WMI enumerate the instances of all known objects of type
Win32_ComputerSystem. If the WMI Mapper is installed and operating correctly, then output
Installation problems 107