Troubleshooting; Troubleshooting Chart - HP 262586-B21 - IP Console Switch 3x1x16 KVM User Manual

Troubleshooting

Troubleshooting chart

Issue
You cannot access any
servers on the console
switch after changing
the IP address.
The LAN connection in
the Diagnostic screen
displays as green when
the network cable has
been disconnected
from the console
switch.
You cannot select the
checkbox in front of the
type of interface
adapters to upgrade.
The dropdown lists
under the console
switch Properties
window are empty.
You attempt to launch
the Video Session
Viewer, and a black
screen appears.
The local and remote
cursors do not align.
You have intermittent
Video Session Viewer
issues.
The user name and
password are not
accepted when you try
to access Manage
Console Switch.
The mouse cursor
flickers.
The mouse leaves
pixels changed.
Resolution
The IP address in the Network subcategory and under the console switch Properties
window must match to have full functionality.
Wait one minute and verify the status of the LAN connection in the Diagnostics
screen.
The checkbox cannot be selected if all interface adapters have current firmware.
The dropdown lists are empty until you enter more than one name for the selected
category.
There is no communication from the server.
•
Be sure that the server is powered on.
•
Be sure that the power source is valid.
•
Be sure that the cables are connected properly.
•
See "Aligning the cursors (on page 87)."
•
See "Synchronizing your mouse pointers (on page 13)."
•
Select Tools>Automatic Video Adjust in the Video Session Viewer.
•
Click the Align Local Cursor icon in the Video Session Viewer.
•
Select Tools>Automatic Video Adjust in the Video Session Viewer.
If a new user name and password have not been created, the default user name is
Admin (case-sensitive) and the default password field is blank.
The video driver does not properly support Direct Draw. Clear the Direct Draw
checkbox under Tools>Options.
Reduce the noise threshold to refresh smaller pixel quadrant changes.
Troubleshooting 260