About Intel Scs Console Integration; About Intel Amt Filters Update - Symantec ALTIRIS OUT OF BAND MANAGEMENT COMPONENT 7.0 SP3 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

174 Troubleshooting Out of Band Management Component

About Intel SCS console integration

About Intel SCS console integration

About Intel AMT filters update

On the Intel AMT Systems page. When there is no data in the list, this means
the Hello packet did not reach Intel SCS.
In the Intel SCS logs. If Intel SCS sees the Hello packet, but cannot configure
the device, the issues are logged here.
On the AMT device itself. There will be menu items that would not be there if
the device considers itself configured. These would include Provision Server,
PID-PPS, and Provision Model.
See "About Intel AMT setup and configuration"
The configuration pages (accessed through the left pane of the Symantec
Management Console) of Out of Band Management Component are tied to the
AMTSCS Web service. This Web service communicates directly with the Intel SCS
database to gather the data that is required to populate the pages. If these
configuration pages do not work or an error is returned when you attempt to
access them, either the AMTSCS Web service or the Intel SCS database are
inaccessible.
Possible reasons of Intel SCS pages not being displayed are as follows:
The OOB site server is not installed.
See "About OOB site servers"
See "Troubleshooting OOB site server installation"
The OOB site server is installed, but Out of Band Management Component is
not configured to use the correct site server.
See "Configuring the default OOB site server location"
The AMTSCS Web service is found in the IIS Manager of the computer with OOB
site server installed, under the Default Web site.
The time between the AMT device being seen by Intel SCS and the Symantec
Management Console integration is determined in the following area:
The first is filter updates. Out of Band Discovery policy populates the database
with computer data. This data appears in the filters when the standard
Notification Server filter updates occur.
The second area is the Resource Synchronization policy that adds, updates,
or removes AMT devices from filters. We recommend that you run this policy
before you use a filter so that the membership is properly updated.
on page 59.
on page 118.
on page 175.
on page 122.