Symantec ALTIRIS REAL-TIME CONSOLE INFRASTRUCTURE 7.0 SP3 - V1.0 Manual
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Summary of Contents for Symantec ALTIRIS REAL-TIME CONSOLE INFRASTRUCTURE 7.0 SP3 - V1.0
- Page 1 Altiris Real-Time Console Infrastructure from Symantec User Guide Version 7.0 SP3...
- Page 2 Legal Notice Copyright © 2010 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, Altiris, and any Altiris or Symantec trademarks used in the product are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
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Page 3: Technical Support
Global support purchased on a regional business hours or 24 hours a day, 7 days a week basis Premium service offerings that include Account Management Services For information about Symantec s support offerings, you can visit our web site at the following URL: www.symantec.com/business/support/ All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policy. - Page 4 Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key, access our technical support web page at the following URL: www.symantec.com/business/support/ Customer service Customer service information is available at the following URL: www.symantec.com/business/support/...
- Page 5 North America and Latin America supportsolutions@symantec.com Additional enterprise services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively.
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Page 7: Table Of Contents
Contents Technical Support ....................3 Chapter 1 Introducing Real-Time Console Infrastructure ....9 About Real-Time Console Infrastructure ..........9 Installing or upgrading the Real-Time Console Infrastructure product ................... 10 Prerequisites for using Real-Time Console Infrastructure ....10 Where to get more information ............11 Chapter 2 Using Real-Time Console Infrastructure ...... - Page 8 Contents...
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Page 9: Introducing Real-Time Console Infrastructure
Chapter Introducing Real-Time Console Infrastructure This chapter includes the following topics: About Real-Time Console Infrastructure Installing or upgrading the Real-Time Console Infrastructure product Prerequisites for using Real-Time Console Infrastructure Where to get more information About Real-Time Console Infrastructure The Real-Time Console Infrastructure software provides the necessary infrastructure for one-to-one real-time management using the Altiris™... -
Page 10: Installing Or Upgrading The Real-Time Console Infrastructure Product
Installing or upgrading the Real-Time Console Infrastructure product Use Symantec Installation Manager to install or upgrade Real-Time Console Infrastructure. For more information on installing or upgrading products, see the Symantec Management Platform Installation Guide. Prerequisites for using Real-Time Console Infrastructure Real-Time Console Infrastructure lets you perform out-of-band management tasks on the client computers with ASF, DASH, and Intel AMT. -
Page 11: Where To Get More Information
User Guide Information about how to use this product, The Documentation Library, which is including detailed technical information and available in the Symantec Management instructions for performing common tasks. Console on the Help menu. The Product Support page, which is This information is available in PDF format. - Page 12 Altiris information resources Table 1-2 Resource Description Location Knowledge base Articles, incidents, and issues about Altiris http://kb.altiris.com/ products. Symantec Connect An online magazine that contains best http://www.symantec.com/connect practices, tips, tricks, forums, and articles /endpoint-management-virtualization (formerly Altiris Juice) for users of this product.
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Page 13: Using Real-Time Console Infrastructure
Chapter Using Real-Time Console Infrastructure This chapter includes the following topics: Collecting Intel AMT and DASH inventory Updating Intel AMT and DASH alert settings Updating Intel AMT credentials Updating Intel AMT settings Turning on, off, and restarting computers out of band Turning off computers in critical state Using the Restore State power action Configuring the port check settings... -
Page 14: Updating Intel Amt And Dash Alert Settings
Updating Intel AMT and DASH alert settings To collect Intel AMT or DASH inventory from a client computer In the Symantec Management Console, on the Manage menu, click Jobs and Tasks. In the left pane, click System Jobs and Tasks > Real-Time Console Infrastructure >... - Page 15 “Prerequisites for using Real-Time Console Infrastructure” on page 10. To update Intel AMT and DASH alert settings In the Symantec Management Console, on the Manage menu, click Jobs and Tasks. In the left pane, click System Jobs and Tasks > Real-Time Console Infrastructure >...
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Page 16: Updating Intel Amt Credentials
Symantec Management Platform Help. Choose a connection profile that is configured with correct Intel AMT, DASH, or WMI credentials. For more information, view topics about connection profiles in the Symantec Management Platform Help Updating Intel AMT credentials You can update Intel AMT administrative credentials on properly configured client computers with Intel AMT. -
Page 17: Updating Intel Amt Settings
For more information, view topics about credential manager in the Symantec Management Platform Help. To update Intel AMT credentials In the Symantec Management Console, on the Manage menu, click Jobs and Tasks. In the left pane, click System Jobs and Tasks > Real-Time Console Infrastructure >... - Page 18 For more information, view topics about running and scheduling tasks in the Symantec Management Platform Help. Choose a connection profile that is configured with correct Intel AMT credentials. For more information, view topics about connection profiles in the Symantec Management Platform Help...
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Page 19: Turning On, Off, And Restarting Computers Out Of Band
Using Real-Time Console Infrastructure Turning on, off, and restarting computers out of band To unconfigure Intel AMT devices In the Symantec Management Console, on the Manage menu, click Jobs and Tasks. In the left pane, click System Jobs and Tasks > Real-Time Console Infrastructure >... - Page 20 “Prerequisites for using Real-Time Console Infrastructure” on page 10. To manage the power state on the client computers In the Symantec Management Console, on the Manage menu, click Jobs and Tasks. In the left pane, click System Jobs and Tasks > Real-Time Console Infrastructure >...
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Page 21: Turning Off Computers In Critical State
Symantec Management Platform Help. Choose a connection profile that is configured with correct WMI, ASF, DASH, or Intel AMT credentials. For more information, view topics about connection profiles in the Symantec Management Platform Help Turning off computers in critical state... -
Page 22: Using The Restore State Power Action
Using Real-Time Console Infrastructure Using the Restore State power action To automatically turn off computers in critical state In the Symantec Management Console, on the Settings menu, click All Settings. In the left pane, click Monitoring and Alerting > Alert Rule Settings. -
Page 23: Configuring The Port Check Settings
“Prerequisites for using Real-Time Console Infrastructure” on page 10. To view the Sample Job In the Symantec Management Console, on the Manage menu, click Jobs and Tasks. In the left pane, click Samples > Real-Time Console Infrastructure > Sample Job. -
Page 24: Adding Or Removing Custom Views
Altiris Knowledgebase article number 47132 (https://kb.altiris.com/article.asp?article=47132). To add or remove a custom view In the Symantec Management Console, on the Settings menu, click All Settings. In the left pane, click Remote Management > Real-Time Console Infrastructure > Manage Custom Views. -
Page 25: About Real-Time Console Infrastructure
Under Supported protocols, you can select, add, or modify the connection profile that you want to use when connecting to the target computer. For more information, view topics about connection profiles in the Symantec Management Platform Help. About the Select connection profile page On this page you can select the connection profile that you want the task or page to use when connecting to the target computer. - Page 26 About Real-Time Console Infrastructure pages About the Select connection profile page For more information, view topics about connection profiles in the Symantec Management Platform Help.
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Page 27: Glossary
Intel AMT functionality does not require a software agent to be installed on the client computer. The Symantec Management Platform service that communicates with the Altiris Notification Server Agent and the CMDB to provide management, security, and administrative... - Page 28 Glossary computers, and coordinates the work of the other Symantec Management Platform services. A type of remote computer management. It lets IT administrators connect to a out-of-band computer's management controller when the computer is turned off, in sleep or management hibernate modes, or otherwise unresponsive through the operating system.
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Page 29: Index
Real-Time Home page 25 Release Notes 11 restoring power state 22 Event Console 21 SIM 10 full unconfiguration 17 SOL 18 Symantec Installation Manager. See SIM help context-sensitive 11 turning on, off, and restarting computers 19 IDE-R 18 unconfiguring installing...