Zenworks-Related Files Might Be Reported As Malicious Software During The Zenworks Adaptive Agent Installation; The Device That Has The Zenworks Adaptive Agent Installed Is Not Registered In The Management Zone - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - DISCOVERY-DEPLOYMENT-RETIREMENT REFERENCE 10.3 30-03-2010 Deployment Manual

Action: The ZENworks Adaptive Agent runs on Microsoft .NET Framework. For
better performance and stability, you should upgrade to the latest support packs
and patches of .NET 2.0through Windows Automatic Updates or Patch
Management.
.NET 2.0 SP1 is the latest version supported by Microsoft on Windows 2000,
and .NET 2.0 SP2 is the latest version of .NET 2.0 supported by Microsoft on
Windows XP, Windows Server* 2003, Windows Server 2008, and Windows
Vista.
On Windows XP and Windows Server 2003, you can directly download and
install .NET 2.0 SP2 or upgrade to .NET 3.5 SP1, which includes .NET 2.0
SP2. On Windows Vista and Windows Server 2008, you must upgrade to .NET
3.5 SP1 to get the .NET 2.0 SP2 update installed.
ZENworks-related files might be reported as malicious software during the
ZENworks Adaptive Agent installation
Source: ZENworks 10 Configuration Management; Discovery, Deployment, and
Retirement.
Explanation: During the ZENworks Adaptive Agent installation, some ZENworks related
files might be reported as malicious software by anti-virus software.
Consequently, the installation abruptly stops.
Possible Cause: The deployment packages (
PreAgentPkg_AgentComplete.exe
(
ZENPreAgent.exe
considered as malicious software because this is the behavior of a trojan.
Action: Do the following on the managed device where you want to install the
ZENworks Adaptive Agent:
1 Manually add
2 Install the ZENworks Adaptive Agent.
The device that has the ZENworks Adaptive Agent installed is not registered in the
Management Zone
Source: ZENworks 10 Configuration Management; Registration.
Possible Cause: The device has more than one DNS suffix configured.
Action: Do the following on the device that is not registered in the Management Zone:
1 Reconfigure the device with only one DNS suffix.
2 Manually register the device to the Management Zone.
PreAgentPkg_Agent.exe
). If an exe file is embedded in another exe file, it is
System_drive:\windows\novell\zenworks
Exclusion list of the anti-virus software installed on the managed device.
For more information on how to manually register the device, see
Section 9.6, "Manually Registering a Device," on page
Troubleshooting Discovery, Deployment, and Retirement 129
and
) contain another exe file
74.
to the