A Troubleshooting Asset Inventory; Zenworks Adaptive Agent On Netware Is Unable To Send Inventory To The Zenworks Server Or Obtain Settings From The Zenworks Server - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ASSET INVENTORY REFERENCE 10.3 30-03-2010 Reference Manual

Troubleshooting Asset Inventory
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The following sections provide solutions to the problems you might encounter with Novell
®
ZENworks 10 Configuration Management Asset Inventory:
"ZENworks Adaptive Agent on NetWare is unable to send inventory to the ZENworks Server
or obtain settings from the ZENworks Server" on page 139
"LDAP Import Tasks remain in a pending state if run simultaneously" on page 140
"Inventory Only managed device is unable to post scans" on page 140
"Inventory data of a managed device is not displayed for the Linux Primary Server" on
page 140
"How do I enable debug logging?" on page 140
"Unable to import the inventory data gathered with the Portable Collector in ZENworks
Control Center" on page 141
"Inventory data of a device reregistered from one Management Zone to another is not
displayed" on page 141
"Event-based and On Refresh schedules fail for the inventory scan and collection data form" on
page 141
"Inventory reports list duplicate components during an inventory scan in ZENworks Control
Center" on page 141
"Unable to inventory the BIOS details for the Windows 7 64-bit devices that have SMBIOS 2.0
or earlier installed" on page 142
ZENworks Adaptive Agent on NetWare is unable to send inventory to the ZENworks
Server or obtain settings from the ZENworks Server
Source: ZENworks 10 Configuration Management; Asset Inventory.
Possible Cause 1: The IP address of the ZENworks server is incorrect.
Action 1: Configure the correct IP address:
1 In the
2 (Optional) To immediately post the scan, restart the zenaa module.
Possible Cause 2: The network connection or the ZENworks server is down.
Action 2: Ensure that the ZENworks server is up and running.
Possible Cause 3: The primary server has been configured to run on a port other than 80.
Action 3: Configure the correct port number:
1 In the
sys:\ZENworks\zaa\uiaconfig.xml
address in the following line:
<server>ipaddress:80</server>
where ipaddress is the address of the server.
sys:\ZENworks\zaa\uiaconfig.xml
port number in the following line:
<server>ipaddress:80</server>
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file, specify the correct IP
file, specify the correct
Troubleshooting Asset Inventory
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139