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Provide as much specific information in your questions as possible. Also, if
sending a fax, please include your voice telephone number and your fax number
with the question. You will receive a response to your questions within one
business day.
Technical Support Services
NEC CSD also offers direct technical support through its Technical Support
Center. (NEC CSD technical support is for U.S. and Canadian customers only;
international customers should check with their sales provider.)
Direct assistance is available 24 hours a day, 7 days a week. Call the NEC CSD
Technical Support Center, toll free, at
for the following support.
T
System hardware — toll-free phone support is limited to the length of the
standard warranty.
For hardware support after the standard warranty, get system hardware
support for a fee.
T
Preinstalled software — toll-free phone support for 90 days from the time
of your first call to the NEC CSD Technical Support Center.
After the initial 90 days, get preinstalled software support for a fee.
Please have available your system's name, model number, serial number, and as
much information as possible about your system's problem before calling.
For callers outside the U.S. and Canada, please contact your local NEC CSD
sales provider.
Product Information
In addition to the NEC CSD website, you can find product information at the
NEC CSD FTP site and through the NEC CSD Bulletin Board Service. With
access to a telephone, modem, and/or fax machine, you can use these services to
obtain information on a 24-hour basis.
NEC CSD FTP Site
You can use the Internet to access the NEC CSD FTP (file transfer protocol) site
to download various files (video drivers, printer drivers, BIOS updates, and
Setup Disk files). The files are essentially the same as on the NEC CSD website
and the NEC CSD Bulletin Board Service.
To access the NEC CSD FTP site, enter the following Internet ftp address
through your Internet Provider service:
ftp.neccsdeast.com
Once in the file menu, follow the prompts to choose and download the file(s)
you want.
9-4 NEC CSD Information Services
(U.S. and Canada only)
1 (800) 632-4525
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