Help/Sos Call (Call For Assistance In The Event Of An Accident) - Opel MOVANO Owner's Manual

garages, multi-storey car parks,
mountains.
The services may be unavailable in
the event of mobile network overload or
problems related to the vehicle power
source (e.g. low battery).
When using the services, customers
shall keep their passwords secret for
strictly personal use and not to disclose
them to third parties.
HELP/SOS CALL
(Call for assistance
in the event of an
accident)
(for versions/markets, where provided)
The vehicle is equipped with on-board
assistance functions designed to
provide support in the event of an
accident and/or emergency (HELP
/ SOS). They are managed via the
Connected Services.
The HELP / SOS function is activated:
automatically in the event of a major
collision recorded by the device aboard
the vehicle;
manually, by pressing the HELP
button located on the ceiling light
fig. 334 (for versions/markets, where
provided) or by means of the dedicated
menu on the multimedia system:
334
WARNING If the HELP / SOS
emergency service is activated, the
call will be routed automatically to
a private Call Centre. Note that
whenever the text refers to the
HELP / SOS call, the HELP / SOS
call is to be considered managed
by private service providers. The
HELP / SOS call service is not the
e-call system for emergency calls
set out in the applicable European
Community legislation for newly
type-approved vehicles.
The HELP / SOS service has an expiry.
Refer to the of the connected services
website for the latest terms of service.
The HELP / SOS function is activated
with:
ignition device at MAR;
the ignition device in the STOP
position and the multimedia system
display on.
After the HELP / SOS function (for
versions/markets, where provided)
has been activated automatically or
manually, pressing the corresponding
button will send the position data to the
operational centre and make a voice
call to an operator.
NOTE If the HELP / SOS function
F1A0750
does not work, the system fault
will be indicated on the display. If
this happens, go to an authorised
workshop to have the function repaired
as soon as possible.
NOTE The correct operation of the
HELP / SOS services will only be
guaranteed with good network
coverage.
WARNING The HELP / SOS function
may not be available for the first minute
after the vehicle is started.
Privacy: GPS location is always active
for HELP / SOS. Deactivating it via the
menu items in the "Settings" menu of
the multimedia system will make some
with other services unavailable (see the
289