Troubleshooting Tips - Watchguard Firebox X15 User Manual

Configuring the MUVPN Client
• The remote user's virtual IP address is configured in the Firebox
User account settings, on the MUVPN tab. The virtual IP address
must be an IP address from the Edge's trusted or optional
network that is not being used.
• The Firebox X Edge does not support compression.
• By default, the network that the Edge allows encrypted traffic
to is the trusted network.
The default trusted network is 192.168.111.0/24, or 192.168.111.0 with
subnet mask 255.255.255.0.
• If all traffic from the Pocket PC must flow through the VPN,
select the check box All traffic uses tunnel (0.0.0.0/0 IP
Subnet) in the Firebox user's MUVPN setup.

Troubleshooting Tips

You can get more information about the MUVPN client from the
WatchGuard® Web site:
http://www.watchguard.com/support
Here are the answers to some frequently asked questions about the
MUVPN client:
My computer hangs immediately after installing the
MUVPN client.
This can be caused by one of two problems:
• The ZoneAlarm® personal firewall software application is
stopping usual traffic on the local network.
• The MUVPN client is active and can not create VPN tunnels.
When the MUVPN client is not in use, ZoneAlarm and the MUVPN
client must be set to be not active.
From the Windows desktop system tray:
1
Restart your computer.
2 Right-click the MUVPN client icon and select Deactivate
Security Policy.
The MUVPN client icon with a red bar appears to show that the security
policy is not active.
3
Right-click the ZoneAlarm icon shown at right.
216 WatchGuard Firebox X Edge