Troubleshooting - Watchguard Firebox X20E Reference Manual

Initializing a Firebox using a serial cable
communicate only with the Firebox Trusted interface; while booted from the read-
only system area, the Firebox will not pass traffic or perform other normal operations.
1 Verify that you can communicate with the Firebox.
The Firebox read-only system area configuration image allows the Firebox to respond to
network pings. Ping the temporary address assigned to the Trusted interface. If the Firebox does
not respond to the ping command, you may have a connectivity problem.
2 Start the Policy Manager. Use it to copy a valid configuration file to the primary
area of the Firebox flash disk.
- Initializing an older Firebox for the first time– Create a valid
configuration file using the Policy Manager.
- Recovering a previously configured Firebox– Use the configuration file on
the Management Station hard drive.
- Attempting to solve some other problem– Create a valid configuration file
using the Policy Manager.
3 Save the configuration file to the primary area of the Firebox flash disk.
For instructions, see the User Guide chapter on Firebox Basics, "Saving a Configuration to the
Firebox."
4 To test whether the configuration file saved successfully to the Firebox, use the
Policy Manager to open it.
For instructions, see the User Guide chapter on Firebox Basics, "Opening a Configuration File
from the Firebox."

Troubleshooting

The COM was successful, but I didn't get the "Operation Complete" dialog box
when I rebooted the Firebox.
Check the cables. The null modem cable must be connected from the Console
port of the Firebox to the COM port on the Management Station.
Confirm that the COM port is enabled.
Try a different cable or another device (like a modem) to test that the COM
port is responding.
If these solutions do not work, contact WatchGuard Technical Support.
Why is the Flash Disk Management Tool unable to open the COM port on my
computer?
Enable the serial port (COM). The COM port must be enabled for the Flash
Disk Management Tool to recognize it.
Verify that you do not have two sessions of the Flash Disk Management Tool
open.
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Do not attempt to use the read-only system area configuration file as a
base or template for your working configuration. It will not work. You
must create a new configuration file using the QuickSetup Wizard or
open an existing configuration file.