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6. Troubleshooting
6.1 Possible Problems
If any problems occur in the device, please check the following list before contact your local
Hanil Scientific Inc. partner or Hanil Scientific Inc.
Symptom
Power failure
Can't be started
Can't open the
lid
Can't close the
lid
Noise and
vibration during
running
Technical Support : +82-2-3452-8966 / techsupport@ihanil.com
Recommended Action
Connect the AC Power cord and make sure that the line is completely
connected between the device and power outlet. Check the power switch
is on (Refer to 3-3).
If the lid is not closed completely, the device can't run.
Check the Lid LED on the display window and close the lid completely.
If the power is out, check the main fuse for the laboratory to supply
the power. If it is not solved shortly, open the lid with emergency
lid tool manually for safety of sample (Refer to 3-5 Emergency Lid
Open.).
Remove the dirt at the lid latch and then close the lid completely
again.
If the lid is not closed by any reason, please contact our service
team.
Please, check if the table and the device keep level.
Please, re-check the coupling status of the following.
1. the balanced way of coupling of the rotor into the motor shaft
2. the completeness of fixing of the Rotor Locking Nut on the rotor
(Refer to 3-6. Installing/Removing the Rotor.)
Check the balanced positioning of samples in the rotor (Refer to
3-7. Positioning of Sample Tubes.) and load the same weight of
samples symmetrically.
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