Troubleshooting - Tesla RoboStar iQ300 Manual

TROUBLESHOOTING

Problem
The robotic vacuum cleaner behaves
„chaotic".
After installing the application and
pairing the mobile phone with the
robotic vacuum cleaner, the vacuum
cleaner is not connected.
The robotic vacuum cleaner does not
start cleaning.
The robotic vacuum cleaner cannot
be charged.
The robotic vacuum cleaner will not
return to the charging base.
The robotic vacuum cleaner is offline
(not connected to the WiFi router).
Vacuuming is very loud.
There is a squeaking noise during
vacuuming.
Poor cleaning quality.
The robotic vacuum cleaner does not
start the scheduled cleaning.
Problem
The vacuum
cleaner battery
1
cannot be charged
Solution
Always place the vacuum cleaner in the charging station
and then start cleaning.
Turn your Wi-Fi router on and off, remove your robotic
vacuum cleaner in „Smart Life" and try pairing again. We
recommend that you always be close to the
Wi-Fi router during pairing.
1. The robotic vacuum cleaner has a weak battery. Charge
the battery to its full capacity before cleaning.
2. The battery is too warm. Use a robotic vacuum cleaner
at 0°C ~ 40°C.
1. The charging station is not connected to the mains.
Make sure the power cord is properly connected.
2. The charging electrodes have poor contact with the
robotic vacuum cleaner. Clean the electrodes on the
robotic vacuum cleaner and on the charging base.
Make sure there is enough space around the charging
station and the charging station's detection zone is clean.
Make sure your Wi-Fi network is properly set up and fully
functional. The robotic vacuum cleaner should always be
within range of a high quality and strong Wi-Fi signal from
your Wi-Fi router.
Clean the main center brush, side brushes, wheels,
underside of the robotic vacuum cleaner and front bumper.
Remove the front wheel and clean the center line of hair
and dust. If necessary, you can lubricate the wheel axis.
Empty the dust tank. Clean or replace the HEPA filter and
clean the central cleaning brush.
1. If the battery of the robotic vacuum cleaner is low,
cleaning will not start. Please charge the battery to full
capacity.
2. The scheduled cleaning will not be properly
synchronized between the robotic vacuum cleaner and
your mobile phone if the robotic vacuum cleaner is
disconnected from the WiFi network. Keep your robotic
vacuum cleaner always within reach of a high quality and
strong WiFi signal from your WiFi router.
Cause
The vacuum cleaner is not parked
correctly in the charging base
Solution
Make sure the charging contacts
are properly connected when
parked in the charging base