Troubleshooting Procedures; General Technique; No Power; No Video - Supermicro SuperServer SYS-511R-ML User Manual

MH6

7.3 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the
MH11
Returning Merchandise for Service
changing any non hot-swap hardware components.
MH10

General Technique

If you experience unstable operation or get no boot response, try:
1. With power off, remove all but one DIMM and other added components, such as add-on
cards, from the motherboard. Make sure the motherboard is not shorted to the chassis.
2. Set all jumpers to their default positions.
3. Power up. If the system boots, check for memory errors and add-on card problems

No Power

M.2-P2
M.2 NVME
•
MH3
Check that the power LED on the motherboard is on.
Intel
C266
JL1
JBPNI2C1
JS1
I-SATA0–7
•
Make sure that the power connector is connected to the power supply.
•
Check that the motherboard battery still supplies approximately 3 VDC. If it does not,
replace it.
•
Check that the system input voltage is 100-127 V or 200-240 v.
•
Turn the power switch on and off to test the system

No Video

If the power is on but you have no video, remove all add-on cards and cables.
JUIDB1
UID-SW
UID-LED
MH2
JLD1
BMC
LEDM1
section(s) in this chapter.
22110
MH13
MAC CODE
MH14
2280
IPMI CODE
BAR CODE
X13SCH-SYS
REV:1.01
MH12
DESIGNED IN USA
B1
M.2-P1
M.2 NVME
MH7
USB8(3.0) FANB FANA
LED4
Figure 7-3. Location of the MB Power LED
Chapter 7: Troubleshooting and Support
USB6/7(3.0)
LAN1/2
Technical Support Procedures
Power down
CPU
+
JBT1
COM2
JSEN1
FAN4 FAN3
59
COM1
VGA
USB0/1
BMC_LAN
the system before
JPW1
MH4
JPW2
JRSD1
MH5
FAN2 FAN1
MH1
or