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Supermicro SuperServer SYS-511E-WR User Manual

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SuperServer
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SYS-511E-WR
USER'S MANUAL
Revision 1.0c

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Summary of Contents for Supermicro SuperServer SYS-511E-WR

  • Page 1 SuperServer ® SYS-511E-WR USER’S MANUAL Revision 1.0c...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Preface Contents Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Drive Carriers ........................11 Control Panel .........................12 Rear View ..........................13 Top View ..........................15 1.3 System Architecture ......................16 Printed Circuit Board Locations ..................16 1.4 Motherboard Layout ......................17 Quick Reference Table ......................18 Motherboard Block Diagram .....................20 Chapter 2 Server Installation...
  • Page 5 Preface 3.3 Processor and Heatsink Installation ...................31 Installation Overview ......................32 Removal Overview ......................32 Create the Processor Carrier Assembly ................33 Creating the PHM ......................37 Preparing the CPU Socket for Installation ................39 Installing the PHM into the CPU Socket ................40 Removing the PHM from the CPU Socket ...............41 Removing the Processor Carrier Assembly from the PHM ..........42 Removing the Processor from the Processor Carrier Assembly ........43 3.4 Memory ..........................44...
  • Page 6 Preface Rear I/O Ports ........................66 4.4 Jumpers ..........................69 4.5 LED Indicators ........................71 Chapter 5 Software 5.1 Driver Installation ........................72 5.2 SuperDoctor 5 ........................73 ® 5.3 BMC ............................74 BMC ADMIN User Password ....................74 Chapter 6 Optional Components 6.1 Storage Drive Options ......................75 6.2 Storage Control Cards .......................75 6.3 TPM Security Module ......................76 Chapter 7 Troubleshooting and Support...
  • Page 7 Preface Technical Support Procedures ..................89 Returning Merchandise for Service ...................90 Vendor Support Filing System ..................90 7.10 Feedback ...........................90 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...
  • Page 8 San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 9: Chapter 1 Introduction

    1U (WxHxD) 17.2 x 1.7 x 25.6 in (436.9 x 43.2 x 650.2 mm) Notes: A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the SYS-511E-WR have been certified...

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View Access four drive carriers at the chassis front. Each carrier has a small space on the front to receive a label, orange or purple, to help distinguish SAS/SATA from other protocols.

  • Page 11: Drive Carriers

    Power on for drive with VROC support Blinking at 4 Hz Identify drive with VROC support Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. For information on recommended HDDs, see the Supermicro website, http://www.

  • Page 12: Control Panel

    Chapter 1: Introduction Control Panel Power Unit LED Button Reset Information LED Power LED LAN2 LED HDD LED LAN1 LED Figure 1-2. Control Panel Control Panel Features Feature Description Push this button to turn on the blue UID LED indicators both at the front and at the rear. UID LED Button This helps in identifying the unit when requiring service, especially when it is part of a large installation.

  • Page 13: Rear View

    Chapter 1: Introduction Rear View Unit ID VGA Port PWS1 PWS2 Two 1G LAN Ports Two USB 3.2 Gen 1 Ports Two USB 2.0 Ports Dedicated BMC LAN Port COM Port Figure 1-3. System: Rear View System Features: Rear Feature Description Power Supplies Two redundant power supply modules.
  • Page 14 Chapter 1: Introduction Power Supply Indicators Power Supply Condition Green LED Amber LED No AC Power to Power Supply Power Supply critical events causing a shutdown/ failure/ OCP/ OVP/ Fan Fail/ Amber LED OTP/ UVP Power Supply Warning Events Where the power supply continues to operate;...

  • Page 15: Top View

    Chapter 1: Introduction Top View Power Supply Module(s) 1 M.2 Slot 2 SuperDOM Ports 8 DIMM Slots Processor 5 System Fans Figure 1-4. System: Top View System Features: Top Feature Description Power Supply Dual 860 W high-efficiency redundant power supplies (Titanium level, 96%) M.2 slot Single PCIe 3.0 x2 M-Key NVMe SuperDOM ports...

  • Page 16: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the printed circuit board (PCB) locations. Printed Circuit Board Locations RSC-W-66G5 RSC-WR-6G5 X13SEW-F Storage Backplane BPN-SAS3-815TQ Figure 1-5. System: Top View...

  • Page 17: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X13SEW-F motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 18: Quick Reference Table

    Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting JBR1 BIOS Recovery Pins 1–2 (Normal) JBT1 CMOS Clear Open (Normal) JPL1 I210 LAN1 Enable/Disable Pins 1–2 (Enabled) JPL2 I210 LAN2 Enable/Disable Pins 1–2 (Enabled) JPME1 ME Recovery Pins 1–2 (Normal) VRM SMB Clock (to BMC) Pins 1–2 (Normal) JVRM1...
  • Page 19 Description SATA8–SATA9 SATA 3.0 Ports with SuperDOM Power SXB1A, SXB1B, SXB1C PCIe 5.0 x16 + x16 Supermicro Proprietary WIO Left Add-on Card Slots SXB2 PCIe 5.0 x8 (In x16) Supermicro Proprietary WIO Right Add-on Card Slot SGPIO2 Serial Link General Purpose I/O Header USB0/1 Back Panel USB 2.0 Ports...

  • Page 20: Motherboard Block Diagram

    Chapter 1: Introduction Motherboard Block Diagram VR14 8 PHASE CPU1 DDR5 PECI:30 DDR5 4800 SOCKET ID:0 #PE0 #PE1/#PE2 DMI3 #PE4 #PE4 #PE3 #PE3 SXB2 (WIO-R) PCIe GEN5 x8 PCIe x8 G5 PE0[15:8] NVME2/3 PCIe GEN5 x8 NVME8/9 MCIO PCIe GEN5 x8 MCIO NVME0/1 PCIe GEN5 x8...

  • Page 21: Chapter 2 Server Installation

    PCBs by their edges and keep them in anti-static bags when not in use. 2.2 Unpacking the System Inspect the box in which the SuperServer SYS-511E-WR was shipped, and note if it was damaged in any way. If any equipment appears damaged, file a damage claim with the carrier who delivered it.

  • Page 22: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 23: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 24: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails There are a variety of rack units on the market, which may require a slightly different assembly procedure. This rail set fits a rack between 25.6" and 33" deep. The following is a basic guideline for installing the system into a rack with the rack mounting hardware provided.
  • Page 25 Chapter 2: Server Installation Installing the Outer Rails 1. Measure the distance from the front rail of the rack to the rear rail of the rack. 2. Attach a short bracket to the rear side of the right outer rail, and a long bracket to the front side of the right outer rail as shown above on the right.
  • Page 26 Chapter 2: Server Installation Installing the Rail Assemblies to the Rack 1. After you have installed the short and long brackets to the outer rails, you are ready to install the whole rail assemblies (outer rails with short and long brackets attached) to the rack.

  • Page 27: Installing The Chassis Into The Rack

    Chapter 2: Server Installation 2.5 Installing the Chassis into the Rack Once rails are attached to the chassis and the rack, the chassis is ready to be installed into a rack. 1. Push the inner slides, which are attached to the chassis, into the grooves of the outer slide assemblies that are installed in the rack as shown below.

  • Page 28: Removing The Chassis From The Rack

    Chapter 2: Server Installation Removing the Chassis from the Rack Caution! It is dangerous for a single person to off-load the heavy chassis from the rack without assistance. Be sure to have sufficient assistance supporting the chassis when removing it from the rack.

  • Page 29: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 30: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The chassis features a removable top cover for access to the internal components. When performing service on components inside the system, remove the system from the rack and place it on a work bench or desk. Do not service with the system extended from the rack.

  • Page 31: Processor And Heatsink Installation

    Thermal grease is pre-applied on a new heatsink. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor and memory support. • The following CPU carrier has been successfully tested in our labs and is available from Supermicro.

  • Page 32: Installation Overview

    Chapter 3: Maintenance and Component Installation Installation Overview After preparing the system and following ESD precautions, there are four steps to installing the processor and heatsink onto the motherboard. 1. Attach the processor to a plastic carrier to create the processor carrier assembly. 2.

  • Page 33: Create The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Create the Processor Carrier Assembly Process Carrier Assembly 1. Hold the processor with the gold pins (LGA lands) facing down. Locate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below.
  • Page 34 Chapter 3: Maintenance and Component Installation 2. Turn the processor over (with the gold pins up). Locate the CPU keys on the processor and the four latches on the carrier as shown below. SP XCC Latch CPU Key Latch CPU Key Latch Latch SP MCC...
  • Page 35 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the CPU socket and press it down as shown below. Lever Lever Carrier E1B Carrier E1A 4. Using Pin 1 as a guide, carefully align the CPU keys (A and B) on the processor against the CPU keys on the carrier (a and b) as shown in the drawing below.
  • Page 36 Chapter 3: Maintenance and Component Installation 6. After the processor is placed inside the carrier, examine the four sides of the processor, making sure that the processor is properly seated on the carrier. SP XCC (Top View) (Component View) CPU Carrier Assembly SP MCC (Component View) (Top View)

  • Page 37: Creating The Phm

    Chapter 3: Maintenance and Component Installation Creating the PHM After creating the processor carrier assembly, please follow the instructions below to mount the processor carrier into the heatsink to form the PHM. Note: If this is a new heatsink, the thermal grease has been pre-applied on the un- derside.
  • Page 38 Chapter 3: Maintenance and Component Installation CPU Carrier Assembly (CPU Component Side and Heatsink Bottom Side) SP MCC SP XCC Pin 1 Pin 1 Processor Heatsink Module (PHM)

  • Page 39: Preparing The Cpu Socket For Installation

    Chapter 3: Maintenance and Component Installation Preparing the CPU Socket for Installation This motherboard comes with a plastic protective cover installed on the CPU socket. Remove it from the socket by following the instructions below: 1. Press the tabs inward. 2.

  • Page 40: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket 1. Locate four threaded fasteners (a, b, c, d) on the CPU socket. 2. Align PEEK nut A, which is next to the triangle (Pin 1) on the heatsink, against threaded fastener a on the CPU socket.

  • Page 41: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Before removing the PHM from the motherboard, be sure to shut down the system and unplug the power cables from the power supply. Then follow the steps below: 1.

  • Page 42: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM To remove the processor carrier assembly from the PHM, please follow the steps below: 1. Detach the four plastic clips (marked a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (marked A, B, C, D) as shown in the drawings below.

  • Page 43: Removing The Processor From The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Processor Carrier Assembly Once you have removed the processor carrier assembly from the PHM, you are ready to remove the processor from the processor carrier by following the steps below. 1.

  • Page 44: Memory

    Chapter 3: Maintenance and Component Installation 3.4 Memory The X13SEW-F supports up to 2048 GB of ECC RDIMM/RDIMM 3DS DDR5 memory with speeds of up to 4800 MT/s in eight memory slots. Refer to the table below for the recommended DIMM population order. DDR5 Memory Table for 4th Gen Intel Xeon Scalable Processors 1 CPU, 8 DIMM Slots Number of DIMMs...

  • Page 45: General Guidelines For Optimizing Memory Performance

    Chapter 3: Maintenance and Component Installation General Guidelines for Optimizing Memory Performance • It is recommended to use DDR5 memory of the same type, size, and speed. • Mixed DIMM speeds can be installed. However, all DIMMs will run at the speed of the slowest DIMM.

  • Page 46: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation 1. Insert the desired number of DIMM modules based on the recommended DIMM population tables at the beginning of this section (3.4 Memory). 2. Align the DIMM module key with the receptive point on the single-latch DIMM slot. Receptive Point Notch Release Tab...

  • Page 47: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery 1. Begin by removing power from the system.

  • Page 48: Storage Drives

    Each carrier has a small space on the front to receive a label, orange or purple, to help distinguish SAS/SATA from other protocols. Note: Enterprise level hard disk drives are recommended for use in Supermicro servers. For compatible storage drives, see the corresponding web page.
  • Page 49 Chapter 3: Maintenance and Component Installation Installing a Drive To install a drive into the chassis, first remove the drive carrier from the chassis. 1. Press the release tab to release the drive carrier from its locking position. 2. Pull the drive carrier out from the chassis as shown below: Pull out the drive carrier from the chassis Drive carrier...
  • Page 50 Chapter 3: Maintenance and Component Installation 4. Slide a hard drive into the drive carrier, and secure the hard drive to the drive carrier with two screws on each side of the carrier as shown below. Secure the HDD with two screws on each side of the tray. Drive carrier Figure 3-8.

  • Page 51: Solid State Drives

    Chapter 3: Maintenance and Component Installation M.2 Solid State Drives The motherboard supports one M.2 M-Key PCIe 3.0 x2 solid state drives in the 2280 and 22110 form factors. Installing an M.2 SSD Caution: Use industry-standard anti-static equipment, such as gloves or wrist strap, and follow precautions to avoid damage caused by ESD.

  • Page 52: Pcie Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.7 PCIe Expansion Cards The system accepts one low-profile and two full-height full-length expansion cards, mounted on riser cards and brackets. Figure 3-10. Expansion Card Slots in the Chassis Expansion Slot Locations Item Description One full-height full-length slot for PCIe expansion card One full-height full-length slot for PCIe expansion card One low-profile slot for PCIe expansion card...
  • Page 53 Chapter 3: Maintenance and Component Installation 5. Connect cables to the expansion card as necessary. 6. Replace the chassis cover, plug the power cords into the rear of the power supply modules and power up the system. Top Load Riser Bracket Figure 3-12.

  • Page 54: System Cooling

    Chapter 3: Maintenance and Component Installation 3.8 System Cooling Fans Five 4-cm counter-rotating fans provide the cooling for the system. Each fan unit is actually made up of two fans joined back-to-back, which rotate in opposite directions. This counter- rotating action generates exceptional airflow and works to dampen vibration levels. Make sure the chassis top cover makes a good seal so air circulates properly through the chassis.

  • Page 55: Installing Or Removing Air Shroud

    Chapter 3: Maintenance and Component Installation Installing or Removing Air Shroud The air shroud directs airflow to maximize cooling efficiency and comes pre-installed with the system. In the rare event that the air shroud needs to be removed or installed follow the procedure below.

  • Page 56: Power

    Blinking Amber: When blinking, indicates that the power supply has a warning condition and continues to operate. • Solid Amber: When illuminated, indicates that the power supply is plugged in, and is in an abnormal state. The system might need service. Please contact Supermicro technical support.

  • Page 57: Power Supply Module

    Chapter 3: Maintenance and Component Installation Power Supply Module Changing the CSE-815BTS Power Supply Module 1. The CSE-815BTS chassis features two redundant power supply modules. Unless you are replacing both modules, there is no need to power down and/or open the chassis. 2.

  • Page 58: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 59: Headers And Connectors

    Chapter 4: Motherboard Connections 4.2 Headers and Connectors Chassis Intrusion A Chassis Intrusion header is located at JL1 on the motherboard. Attach the appropriate cable from the chassis to inform you of a chassis intrusion when the chassis is opened. Refer to the table below for pin definitions.
  • Page 60 Chapter 4: Motherboard Connections 4-pin External BMC I C Header A System Management Bus header for IPMI 2.0 is located at JIPMB1. Connect a cable to this header to use the IPMB I C connection on your system. Refer to the table below for pin definitions.
  • Page 61 In addition, this motherboard has two SATA 3.0 ports (SATA8, SATA9) that can be used with Supermicro SuperDOM's SATA DOM connectors with power pins bulit in, and do not require external power cables. Supermicro SuperDOMs are backward compatible with regular SATA HDDs or SATA DOMs that need external power cables.
  • Page 62 Port 80 connection. Use this header to enhance system performance and data security. Refer to the table below for pin definitions. Go to the following link for more information on the TPM: http://www.supermicro.com/manuals/other/TPM.pdf. Trusted Platform Module Header (JTPM) Pin Definitions...

  • Page 63: Control Panel

    These connectors are designed specifically for use with Supermicro chassis. See the figure below for the descriptions of the front control panel buttons and LED indicators.
  • Page 64 Chapter 4: Motherboard Connections Power Button The Power Button connection is located on pins 1 and 2 of JF1. Momentarily contacting both pins will power on/off the system. This button can also be configured to function as a suspend button (with a setting in the BIOS). To turn off the power when the system is in suspend mode, press the button for 4 seconds or longer.
  • Page 65 Chapter 4: Motherboard Connections HDD LED The HDD LED connection is located on pins 13 and 14 of JF1. Attach a cable to pin 14 to show hard drive activity status. Refer to the table below for pin definitions. HDD LED Pin Definitions (JF1) Pins Definition...

  • Page 66: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports Rear I/O Ports See the figure below for the locations and descriptions of the I/O ports on the rear of the motherboard. JUIDB1 COM1 USB3/4 (3.2 Gen 1) LAN2 LAN1 IPMI_LAN USB0/1 JNCSI1 JPFR2 JTPM X550...
  • Page 67 Chapter 4: Motherboard Connections COM Port There is one COM connection on this motherboard. COM1 is located next to the dedicated IPMI_LAN. COM Port Pin Definitions Pin# Definition Pin# Definition Ground LAN Ports The motherboard has two 1GbE LAN port located on the I/O back panel. The two 1GbE LAN ports accept RJ45 cables.
  • Page 68 Chapter 4: Motherboard Connections Unit Identifier Switch (UID-SW): One button with two functions A Unit Identifier (UID) switch and two LED Indicators are located on the motherboard. The UID switch is located next to the VGA port on the back panel. Function User Input Behavior...

  • Page 69: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers Connector Pins To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 Jumper is identified with a square solder pad on the printed circuit board.
  • Page 70 Chapter 4: Motherboard Connections BIOS Recovery Close pins 2-3 of jumper JBR1 for BIOS recovery. The default setting is on pins 1 and 2 for normal operation. Refer to the table below for jumper settings. The default setting is Normal. BIOS Recovery Jumper Settings Jumper Setting...

  • Page 71: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators BMC Heartbeat LED LEDBMC is the BMC Heartbeat LED. When the LED is blinking green, BMC is working. Refer to the table below for the LED status. BMC Heartbeat LED LED Color Definition Green: Blinking BMC Normal M.2 LED...

  • Page 72: Chapter 5 Software

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to a USB flash or media drive.

  • Page 73: Superdoctor ® 5

    5.2 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 74: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 75: Chapter 6 Optional Components

    Chapter 6: Optional Components Chapter 6 Optional Components This chapter describes alternate configurations and optional system components. Optional Parts Storage drive options Storage Control Cards TPM security module 6.1 Storage Drive Options The storage drive bays can support SATA and SAS in any combination. To enable SAS, additional hardware is required.

  • Page 76: Tpm Security Module

    The JTPM1 header is used to connect a Trusted Platform Module (TPM). A TPM is a security device that supports encryption and authentication in hard drives. It enables the motherboard to deny access if the TPM associated with the hard drive is not installed in the system. Details and installation procedures are at: http://www.supermicro.com/manuals/other/TPM.pdf. • AOM-TPM-9670V...

  • Page 77: Chapter 7 Troubleshooting And Support

    Chapter 7: Troubleshooting and Support Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by the Products option. •...

  • Page 78: Baseboard Management Controller (Bmc)

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller (BMC) The system supports the Baseboard Management Controller (BMC). BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 79: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service section(s) in this chapter. Power down the system before changing any non hot-swap hardware components.

  • Page 80: No Video

    • Memory: Make sure that the memory modules are supported. Refer to the product page on our website at www.supermicro.com. Test the modules using memtest86 or a similar utility. • Storage drives: Make sure that all drives work properly. Replace if necessary.
  • Page 81 Also check the Control panel Overheat LED. • Adequate power supply: Make sure that the power supply provides adequate power to the system. Make sure that all power connectors are connected. Refer to the Supermicro website for the minimum power requirements. •...

  • Page 82: Crash Dump Using Bmc

    In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using BMC. The BMC manual is available at https://www.supermicro.com/en/solutions/ management-software/bmc-resources. Check BMC Error Log 1.

  • Page 83: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 84 USB flash or media drive. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 85 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 86 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 87 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 88: Cmos Clear

    7.7 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 89: Bmc Reset

    Chapter 7: Troubleshooting and Support 7.8 BMC Reset The BMC can be reset using the button on the front control panel or on the chassis rear. • Reset—Press and hold the button. After six seconds, the LED blinks at 2 Hz. The BMC resets and the reset duration is approximately 250 ms.

  • Page 90: Returning Merchandise For Service

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.10 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.

  • Page 91: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 92 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 93 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 94 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 95 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 96 Appendix A: Warning Statements 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、 シャーシー内部にアクセスするには、 システムの電源はすべてのソースから切断され、 電源コードは電源モジュールから取り外す必要が あります。 警告 在你打开机箱并安装或移除内部器件前,必须将系统完全断电,并移除电源线。 警告 在您打開機殼安裝或移除內部元件前，必須將系統完全斷電，並移除電源線。 Warnung Das System muss von allen Quellen der Energie und vom Netzanschlusskabel getrennt sein, das von den Spg.Versorgungsteilmodulen entfernt wird, bevor es auf den Chassisinnenraum zurückgreift, um Systemsbestandteile anzubringen oder zu entfernen. ¡Advertencia! El sistema debe ser disconnected de todas las fuentes de energía y del cable eléctrico quitado de los módulos de fuente de alimentación antes de tener acceso el interior del chasis para...
  • Page 97 Appendix A: Warning Statements ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت قبم‬ ‫انىصىل إىن امنناطق انداخهيت نههيكم نتثبيج أو إ ز انت مكىناث الجهاز‬ 경고! 시스템에 부품들을 장착하거나 제거하기 위해서는 섀시 내부에 접근하기 전에 반드시 전원 공급장치로부터...
  • Page 98 Appendix A: Warning Statements Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 99 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 100 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 101 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 102 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 103 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 104 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 105 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 106 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 107 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 108 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 109 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 110 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 111: Appendix B System Specifications

    Appendix B: System Specifications Appendix B System Specifications Processors Supports a 4th Generation Intel Xeon Scalable Processor with up to 52 cores and a thermal design power (TDP) of up to 300W Note: Refer to the motherboard specifications pages on our website for updates to supported processors. Chipset Intel C741 PCH BIOS...
  • Page 112 Appendix B: System Specifications Operating Environment Operating Temperature: 10º to 40 ºC (50º to 95 ºF) Non-operating Temperature: -30º to 60 ºC (-22º to 140 ºF) Operating Relative Humidity: 8% to 80% (non-condensing) Non-operating Relative Humidity: 8% to 95% (non-condensing) Regulatory Compliance FCC, ICES, CE, VCCI, RCM, UKCA, NRTL, CB Applied Directives, Standards...

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