Troubleshooting Procedures; General Technique; No Power - Supermicro SuperServer SYS-241E-TNRTTP User Manual

7.3 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the
Returning Merchandise for Service
changing any non hot-swap hardware components.

General Technique

If you experience unstable operation or get no boot response, try:
1. With power off, remove all but one DIMM and other added components, such as add-on
cards, from the motherboard. Make sure the motherboard is not shorted to the chassis.
2. Set all jumpers to their default positions.
3. Power up. If the system boots, check for memory errors and add-on card problems.

No Power

•
Check that the power LED on the motherboard is on.
•
Make sure that the power connector is connected to the power supply.
•
Check that the motherboard battery still supplies approximately 3 VDC. If it does not,
replace it.
BP_PWR4
•
Check that the system input voltage is 100-120 VAC or 180-240 VAC.
BP_PWR1
•
Turn the power switch on and off to test the system
section(s) in this chapter.
COM1
JCOM1
PCIE 3.0 x2
JMD2
M.2-H2 I-SATA2:4
LED4
J5
P2_AIOM PCIE 5.0 x16
J7
BIOS
J47
LICENSE
J3
MH11
J52 J53
Power Supply Unit1
CPU2
Figure 7-3. Location of the MB Power LED
CPU3
MAC CODE
IPMI_CODE
BP_PWR2
JPWR5
JPWR8
P3_PCIE1A_VPP P3_PCIE2B P3_PCIE2A P3_PCIE3A P3_PCIE3B
J19 J18 J21 J20 J17 J16
P3_PCIE1B_VPP
Chapter 7: Troubleshooting and Support
Technical Support Procedures
Power down
USB0/1(3.0)
DP UID
BMC_LAN
JDP1
LED5
LED6
JUSBRJ45
LED7
CPLD
LED3
BIOS
BMC
FAN12
J6
P1_AIOM PCIE 5.0 x8
J139
J34
GPU_ PWR1
GPU_ PWR2
JBR1
I-SATA1:0~3
JBR2
JMD1 JPME1
J26
JS1
JS2
PCIE 3.0 x4
MH22
I-SATA3:0~3
J51
J50
Power Supply Unit2
JBT1
X13QEH+
J140
REV:1.01
BAR CODE
CPU1
FP2
CPU4
BAR CODE
JPWR9
JBAT1
FPCTRL
P4_PCIE1A_VPP
P4_PCIE2B P4_PCIE2A P4_PCIE3B_VPP
J12 J13 J10 J11 J14 J15
P4_PCIE1B_VPP P4_PCIE3A_VPP
102
the system before
LEDPWR
JSPD1
BP_PWR5
JPWR4
BP_PWR3
JPWR7
or