BMW iX 2024 Owner's Handbook Manual page 14

NOTES
▷ Multimedia data, such as music or photos,
for playback in an integrated multimedia
system.
▷ Address book data for use in conjunction
with an integrated hands-free system or an
integrated navigation system.
▷ Destinations: depending on the equipment,
route guidance can be started automati-
cally using destinations learned by the nav-
igation system.
▷ Data on usage of Internet services.
This data may be saved locally in the vehicle or
stored on a device that has been connected to
the vehicle, for example, a smartphone or USB
stick.
Service data
General
When services are required, for example re-
pairs, service operations, warranty work and
quality assurance measures, this technical in-
formation can be read out from the vehicle to-
gether with the vehicle identification number.
Stored data
Electronic vehicle components may contain
data storage medium which store technical
information relating to the vehicle condition,
events and faults. The data required for service
measures is processed locally and is deleted
automatically once the work is complete. An
authorised Service Partner or another qualified
Service Partner or a specialist workshop can
read out the information. During servicing and
repair work, data is read out by the socket
for on-board diagnosis using special diagnosis
systems and sent to the vehicle manufacturer.
The customer is entitled to withhold consent to
the data being read out and forwarded.
Optimising service processes
The vehicle manufacturer maintains documen-
tation relating to each vehicle to ensure the
14
Notes
Online Edition for Part no. 01405A7AFB2 - II/23
best possible service is provided. Within the
scope of legal requirements, this documenta-
tion may be made available to authorised third
parties, for example specialist workshops.
The authorised third parties may only use this
data for the purposes of performing the service
or repair order in question. This prevents work
from being duplicated unnecessarily on the ve-
hicle, for example.
Ensuring product quality
The data logs the technical conditions of the
vehicle and helps in locating faults, complying
with warranty obligations and improving qual-
ity.
To ensure product quality and the develop-
ment of new products, data on the usage of
individual components and systems, for exam-
ple, lights, brake, electric windows, displays,
can be read out. This data helps the vehicle
manufacturer to optimise the design of com-
ponents and systems. Data analysis also pro-
vides the basis for Technical Campaigns and
mandatory recalls.
Furthermore, the manufacturer has product
monitoring obligations to meet in line with
product liability law. To fulfil these obligations,
the vehicle manufacturer requires technical
data from the vehicle. This also includes the
software versions in the vehicle.
Goodwill and warranty claims
Data from the vehicle can also be used to
check customer warranty claims. If goodwill
or warranty claims are asserted, the data is
read out and transferred to the vehicle manu-
facturer to resolve the claims promptly.
Fault and event memories in the vehicle can
be reset when an authorised Service Partner or
another qualified Service Partner or a specialist
workshop performs repair or servicing work.
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