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A1 TROUBLESHOOTING
There may be various reasons for faulty operation of the receiver. Please check the receiver according to the
procedures shown below. If the receiver does not work properly after checking it, please contact your local
service line or dealer. Alternatively, you can send a support e-mail via our website.
NEVER open or disassemble your receiver. This may cause a dangerous situation and will void the warranty.
Problem
The standby indicator does
not light up
There is no image, no
sound, no display
There are small blocks in
the video, occasionally no
sound, occasionally no
signal
Scrambled channel
message
No response to remote
control
Password forgotten
The external USB HDD
does not start.
The receiver switches to
standby automatically.
A.2 SPECIFICATIONS
Demodulator
Demodulation:
Input symbol rate:
FEC decoder:
Video
Max. video resolution:
Possible cause
The mains lead is unplugged/the
multipoint connector is switched o .
There is no power supply
Cables are missing or defective.
A wrong video format was selected in
the OSD settings
The signal is too weak
The channel is scrambled.
The receiver is o .
The handset is not aimed correctly.
The IR sensor is obstructed.
The handset batteries are exhausted.
The default password is 0000
The power consumption is too high.
The Auto Standby function is activated
and has reached the set time (default
3 hours).
QPSK, 8PSK
DVB-S QPSK: 1 ~ 45 Ms/s
DVB-S2 8PSK/QPSK: 1 ~ 45 Ms/s
Auto, 1/2, 2/3, 3/4, 5/6, 7/8 in DVB-S mode
1/4, 1/3, 2/5, 1/2, 3/5, 2/3, 3/4, 4/5, 5/6, 8/9, 9/10 in DVB-S2 QPSK
mode
3/5, 2/3, 3/4, 5/6, 8/9, 9/10 in DVB-S2 8PSK mode
1920x1080p
What to do
Check the mains lead/switch the
multipoint connector on.
Check the connection cables
Check your connecting cables
Check the settings to make sure your
TV supports the selected format
Check for defective cables or
connectors. Alternatively, reduce the
coaxial cable length
Select an alternative channel.
Plug in and turn on the plug.
Aim the handset at the IR sensor.
Check for obstructions.
Replace the handset batteries.
Contact the local Service Hotline or
send an email to our support
Connect an extra power supply adapter
to your USB HDD device.
Set the power down time or disable
it in the SettingsTime Setting menu,
parameter Auto Standby After.
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