Backup Codes; Logging; User Access Token; Loss Of Mobile Phone Or Backup Codes - AutomationDirect StrideLinx SE-SL30011 User Manual

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Chapter 2: StrideLinx Cloud 2.0
Two-factor Authentication (2FA) (cont'd)

Backup Codes

Once your two-factor authentication setup is completed, you will receive an email which
contains five one-time-use backup codes. If your authentication device becomes unavailable
for any reason, for example if you replace your phone, you can still use a backup code to
enter your account. You can choose to enter a backup code instead of generating a one-time
password. You will be notified by email when a backup code is used.
When you have used your last backup code to log in, new backup codes will be automatically
generated and sent to your email.
Logging In
When two-factor authentication is enabled, after entering your username and password
as usual, you will be prompted to generate a one-time password. Open the authentication
application installed on the registered device and choose the correct account to generate a
6-digit code.
If you wish to log in using a backup code, click the device icon to the right of the input for the
one-time password to enter a backup code. Clicking the icon again will revert back to entering
a one-time password.

User Access Token

A unique security access token is stored and valid for 7 days when a user has successfully
logged in. A user is automatically logged in when returning to
same browser and with the same IP address within that 7-day window. If the IP address has
changed or the user uses a different browser, the user has to log in again.
The Access Token for a device you have previously used to access the StrideLinx Cloud may
be removed to prevent automatic login, as follows.
1. On StrideLinx Cloud, open the account menu in the top right corner, and select
[ My profile].
2. Go to Login and security
connection. Note that you cannot remove the access token for the device you are
currently using to access StrideLinx Cloud.

Loss of mobile phone or backup codes

If you lost access to your mobile device, e.g. stolen, broken, or lost, you will need the backup
codes that you received per email when you enabled two-factor authentication.
NOTE: Lost backup codes
If you have lost your backup codes, we urge you strongly to disable two-factor authentication. If you re-enable
two-factor authentication, new backup codes will be sent to your email address.
NOTE: Lost device and backup codes
If you lose both your device and your backup codes, you will have no way of logging in to your account!
StrideLinx™ Cloud 2.0 Industrial VPN Routers User Manual
and remove any devices other than your current
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