I Can't Connect To My Device(S) Behind The Stridelinx Router; Vpn Connection; Ip Range; Default Gateway - AutomationDirect StrideLinx SE-SL30011 User Manual

Linx
Appendix B: Troubleshooting

I Can't Connect to My Device(s) Behind the StrideLinx Router

VPN Connection

Make sure that you are connected to the StrideLinx router. As a check you can try to ping the
router's VPN address or LAN-side IP address. If you don't get a reply, but the website says
you're connected, close and restart the VPN Client and attempt to connect again.
Simplify the connection. Connect directly to the internet rather than connecting through an
office VPN, for example. Connect to the internet using a Windows PC rather than a virtual
Windows machine on a Mac, for example.

IP Range

Make sure that your device's IP address is in the same range as the StrideLinx router and that
the subnet mask is the same as the router, which is usually 255.255.255.0.

Default Gateway

Make sure that your device is configured with a default gateway. This setting can also just be
named "gateway" or something along the lines of "use router". The default gateway needs to
be set to the IP address of the StrideLinx router.

Timeout Setting

Increase the timeout setting to allow sufficient time for the internet connection. For testing,
set this to the maximum timeout. If the problem is not the timeout, a maximum setting will
cause the failure response to take a very long time (over a minute).

Programming Software Does Not Allow Multiple Programming Connections

Most programming software will only allow a single user to be connected to and programming
a device at a time. Make sure no other users are programming the device.

I Don't Know How to Configure My Device

If you don't know how to configure your device for connection through the StrideLinx VPN,
you can consult our connection examples in Chapter 3.

I Am Unable to Configure My Device

If you are unable to configure your device, you can set "no gateway configured" in the LAN
configuration of your StrideLinx router.
1. In the Fleet Manager menu, select Devices
2. Expand the Network
3. Change the advanced LAN settings.
4. You have now made the changes in StrideLinx Cloud, but these are not yet active in your
device. Click [Push config to device] in the top right corner for them to take effect.
StrideLinx™ Cloud 2.0 Industrial VPN Routers User Manual
, then click the name of your router.
options and go to [LAN].
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