I Can't Connect To The Stridelinx Router; Vpn Client; Proxy; Tap Adapter - AutomationDirect StrideLinx SE-SL30011 User Manual

Linx
Appendix B: Troubleshooting

I Can't Connect to the StrideLinx Router

VPN Client

Make sure you have installed the VPN Client. The "Installing VPN Client
Software on Your PC" section of Chapter 2 explains the installation, as
well as the Online Help link to the right.
Once you've installed the VPN Client, refresh the StrideLinx Cloud page to have it re-check
for the VPN Client to see if it's installed.

Proxy

If you're behind a proxy the VPN Client will try to automatically detect the necessary settings.
In case the VPN Client is unable to do so, you may have to manually enter the address, port,
login and password in your VPN Client's settings. Contact your local IT department for this
information.

TAP Adapter

Make sure that the TAP adapter (installed with the VPN Client) isn't disabled and that an
older version (< version 9) has not been installed áfter installing the VPN Client. You can
check this in Windows at: Control Panel\Network and Internet\Network Connections.

VPN Connection

In Windows you can only have one active VPN connection at a time. If you get disconnected
shortly after connecting to your StrideLinx router it is possible you already have a VPN
connection active.
Simplify the connection. For example, connect directly to the internet rather than connecting
through an office VPN, and connect to the internet using a Windows PC rather than a virtual
Windows machine on a Mac.

VPN Client Log File

On a Windows PC you can find the VPN Client log files at "C:\ProgramData\StrideLinx\
VPN Client\Logs". Usually, the most recent log file is the most relevant. With this log file we
can further investigate your issue.
StrideLinx™ Cloud 2.0 Industrial VPN Routers User Manual
Online Help
1st Edition Rev. C
B-4