Stridelinx Router Log File - AutomationDirect StrideLinx SE-SL30011 User Manual

Linx
Appendix B: Troubleshooting
Switching Your WAN Configuration from Wired to WiFi/4G and Vice Versa
The internet connection method can be changed for a WiFi or 4G StrideLinx router from the
StrideLinx Cloud. Before changing the connection method, make sure the new connection
method is available to the router (e.g., Ethernet cable is connected, WiFi network is available,
SIM card is inserted, antennas are connected). Remember that if the new connection method
to the router is not available, access to the router will be lost and the router will need to be
defaulted and reconfigured
WARNING: DO NOT insert or remove the SIM card when power is applied to the router.
1. In the Fleet Manager menu, select Devices
2. Expand the Network
3. Set up the new WAN connection, following the steps on pages 2-17 through 2-19.
4. When multiple WAN connection types are configured, the router will automatically use
one as the preferred connection and others as fallback connections.
5. To change the priority of the connections, you can drag and drop
arrange their priority.
6. To remove the old WAN connection method instead of using it as a backup, simply click
[Configure] on the connection type, then [Remove].
7. You have now made the changes in StrideLinx Cloud, but these are not yet active in your
device. Click [Push config to device] in the top right corner for them to take effect.
Country-wide Censored Internet Accessibility?
If your StrideLinx router is located in China or another country with censored internet
accessibility, you need to turn on the "stealth" option to have your router be able to set up a
VPN connection to our StrideLinx servers.
1. In the Fleet Manager menu, select Devices
2. Expand the Network
3. Toggle [Use stealth mode] in the Stealth mode section
4. This setting is applied the next time your device connects, and does not require pushing
the configuration change to the router.
5. If the VPN connection is active when changing this setting, then turn the VPN connection
OFF and back ON again as explained at the top of this page to use the new setting.

StrideLinx Router Log File

The log file can be obtained by placing a USB stick (without a config file) in the StrideLinx
router and removing it after 10 seconds. If you just rebooted the router it is best to wait at
least 3 minutes before removing the USB stick to be sure that the router has gone through all
the necessary steps. With this log file we can further investigate your issue.
StrideLinx™ Cloud 2.0 Industrial VPN Routers User Manual
, then click the name of your router.
options and go to [WAN].
, then click the name of your router.
options and go to [VPN].
the connections to
1st Edition Rev. C
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