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Appendix B: Troubleshooting
I Can't Connect to My HTTP/VNC Server
Accessibility
Make sure you can reach your device. You can check this by pinging its IP address once you've
set up a VPN connection to your StrideLinx router. If you do not receive a reply, please
follow the steps explained above under "I can't connect to my device(s) behind the StrideLinx
router."
HTTP/VNC Server
Make sure there is an HTTP or VNC server running on your device. You can check this by
establishing a VPN connection to your StrideLinx router and:
•
In case of an HTTP server, type the IP address of your device in your browser.
•
In case of a VNC server, connect using a 3rd party VNC viewer (e.g. RealVNC).
Password
There may be a password set on the device. This can usually be checked on the device itself.
StrideLinx Router Settings
Make sure the router settings are properly configured, including a
password if applicable, if you're trying to access the HTTP/VNC server
directly via www.StrideLinx.com. The "Connect to Devices Behind the
StrideLinx Router" section of Chapter 2 and the Online Help link at the
right explain how you can add or manage these services.
Specific Service and Server Settings
A VNC server running on certain devices may require advanced settings, such as encoding
type or color depth. You can configure these settings as follows:
1. In the Fleet Manager menu, select Devices
2. Select the VNC service in [Services], and edit the advanced settings to match your
application.
If you have a VNC server running on a computer, make sure you configure your VNC server's
encryption setting, if available, to also accept unencrypted connections.
StrideLinx™ Cloud 2.0 Industrial VPN Routers User Manual
, then click the name of your router.
1st Edition Rev. C
Online Help
B-7
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