Shipping Rma Returns - Spectra Logic Spectra nTier300 Instructions Manual

Returning a Malfunctioning Drive

Shipping RMA Returns

1. Place the prepaid red and white shipping label that was included with the
replacement drive in a visible location on the outside of the shipping carton. Make
sure the RMA number is written on the label.
If you do not have a return shipping label, contact the RMA Administrator at
1-800-227-4637 for instructions.
2. Follow the steps that are appropriate for your location to ship the drive.X
Domestic Returns
Instructions
Ship the package to:
Spectra Logic Corporation
ATTN: {RMA Number}
5571 Arapahoe Avenue
Boulder CO 80303
International Returns
Instructions
1. Fill out your portion of the International
Shipping Instructions form, available on the
Spectra Logic Web site at
www.spectralogic.com/returns.
2. Return the completed form to Spectra Logic
using one of the following methods:
Email: intlreturns@spectralogic.com
303.939.8844
Fax:
Post: Spectra Logic
International Returns
1700 N 55th Street
Boulder CO 80301
USA
28
Notes
Contact FedEx Ground to schedule pick-
up (1-888-777-6040).
Note:
Regular FedEx pickups will not
accept ground packages. Spectra Logic
will pay the return freight for all domestic
shipments.
For follow-up on RMA equipment
service and returns, contact
SpectraGuard Technical Support either
by phone or email (see Contacting
Spectra Logic on page 3).
Notes
Spectra Logic arranges for return
shipment when a request is made to
International Shipping.
When you receive confirmation from
Spectra Logic, follow the instructions
given to prepare the component for
pickup by the shipper.
If you have any questions about this
process, contact the RMA Administrator
at 303-449-0160 for instructions.
For follow-up on RMA equipment
service and returns, contact
SpectraGuard Technical Support either
by phone or email (see Contacting
Spectra Logic on page 3).