Lenovo 5457 Installation And Service Manual page 4

Diagnosing a problem . . . . . . . . . . 109
Undocumented problems . . . . . . . . . 111
Service bulletins . . . . . . . . . . . . . . 112
Checkout procedure . . . . . . . . . . . . . 112
About the checkout procedure . . . . . . . 112
Performing the checkout procedure . . . . . 113
Diagnostic tools. . . . . . . . . . . . . . . 113
Light path diagnostics . . . . . . . . . . 115
Error LEDs . . . . . . . . . . . . . . . 116
Power-supply LEDs . . . . . . . . . . . 119
System pulse LEDs
Event logs . . . . . . . . . . . . . . . 122
POST . . . . . . . . . . . . . . . . . 124
Dynamic System Analysis . . . . . . . . . 125
Automated service request (call home) . . . . . . 128
Electronic Service Agent . . . . . . . . . 128
Error messages . . . . . . . . . . . . . . . 129
Troubleshooting by symptom . . . . . . . . . 129
General problems . . . . . . . . . . . . 129
Hard disk drive problems . . . . . . . . . 130
CD/DVD drive problems . . . . . . . . . . 132
Hypervisor problems . . . . . . . . . . . 134
Intermittent problems . . . . . . . . . . . 134
Keyboard, mouse, or USB-device
problems . . . . . . . . . . . . . . . 135
Memory problems . . . . . . . . . . . . 136
Microprocessor problems . . . . . . . . . 137
Monitor problems . . . . . . . . . . . . 138
Network connection problems . . . . . . . 140
Optional-device problems . . . . . . . . . 141
Power problems . . . . . . . . . . . . . 142
Serial port problems . . . . . . . . . . . 144
ServerGuide problems . . . . . . . . . . 145
Software problems . . . . . . . . . . . . 146
Universal Serial Bus (USB) port problems . . . 146
Solving power problems . . . . . . . . . . . 146
Solving Ethernet controller problems . . . . . . 147
Solving undetermined problems . . . . . . . . 148
Problem determination tips . . . . . . . . . . 148
Recovering the server firmware (UEFI update
failure) . . . . . . . . . . . . . . . . . . 150
In-band manual recovery method . . . . . . 151
In-band automated boot recovery method . . 152
Out-of-band method . . . . . . . . . . . 152
Automated boot recovery (ABR) . . . . . . . . 152
Nx-boot failure . . . . . . . . . . . . . . . 153
Chapter 5. Parts listing, Lenovo
System x3100 M5 Type 5457 . . . . . . 155
Replaceable server components . . . . . . . . 155
Lenovo System x3100 M5 Installation and Service Guide
ii
. . . . . . . . . . . 121
Structural parts . . . . . . . . . . . . . 167
Power cords . . . . . . . . . . . . . . . . 169
Chapter 6. Removing and replacing
components . . . . . . . . . . . . . . 173
Returning a device or component . . . . . . . . 173
Removing and replacing server components . . . 173
Removing and replacing structural parts . . . 173
Removing and replacing Tier 1 CRUs
Removing and replacing Tier 2 CRUs
Appendix A. Integrated management
module II (IMM2) error messages . . . 313
List of IMM events . . . . . . . . . . . . . . 314
IMM Events that automatically notify Support . . . 529
Appendix B. UEFI/POST diagnostic
codes. . . . . . . . . . . . . . . . . . 533
List of UEFI events. . . . . . . . . . . . . . 533
Appendix C. DSA diagnostic test
results . . . . . . . . . . . . . . . . . 547
DSA Broadcom network test results . . . . . . . 547
Test results for the DSA Broadcom network
test . . . . . . . . . . . . . . . . . . 547
DSA Brocade test results . . . . . . . . . . . 555
Test results for the DSA Brocade test . . . . 555
DSA checkpoint panel test results
Test results for the DSA checkpoint panel
test . . . . . . . . . . . . . . . . . . 563
DSA CPU stress test results . . . . . . . . . . 564
Test results for the DSA CPU stress test . . . 564
DSA Emulex adapter test results . . . . . . . . 567
Test results for the DSA Emulex adapter
test . . . . . . . . . . . . . . . . . . 567
DSA EXA port ping test results . . . . . . . . . 570
Test results for the DSA EXA port ping test . . 570
DSA hard drive test results . . . . . . . . . . 572
Test results for the DSA hard drive test . . . . 572
DSA Intel network test results . . . . . . . . . 574
Test results for the DSA Intel network test . . . 574
DSA LSI hard drive test results . . . . . . . . . 579
Test results for the DSA LSI hard drive test . . 579
DSA Mellanox adapter test results . . . . . . . 580
Test results for the DSA Mellanox adapter
test . . . . . . . . . . . . . . . . . . 580
DSA memory isolation test results. . . . . . . . 583
Test results for the DSA memory isolation
test . . . . . . . . . . . . . . . . . . 583
DSA memory stress test results . . . . . . . . 649
Test results for the DSA memory stress
test . . . . . . . . . . . . . . . . . . 649
. . . . 195
. . . . 284
. . . . . . . 563