Troubleshoot The Mail Server Configuration - Canon Colorado 1650 Operation Manual

Troubleshoot the mail server configuration

Troubleshoot the mail server configuration
Introduction
Follow the procedure below to troubleshoot any mail server configuration problems.
When to do
When in the settings editor, under [Configuration] →[Connectivity], you click on [Connection test]
and the result is not [Ok].
Troubleshoot error messages
Error
[Hostname not
found]
[Transfer abor-
ted]
After you finish
If you cannot solve the problem ask you IT administrator for help.
286 Chapter 8 - Configure the network and security settings
Troubleshoot
Hostname or IP address is incorrect. Check the hostname and IP address
and fill it in correctly. If you are not sure ask your IT administrator.
1. Check if the connection with the mail server is secure or not. Check the
type of connection and fill it in correctly.
2. The trusted certificates of the mail server are not imported in the con-
troller. Import the certificates. For more information, see
ted certificate on page
290.
Import a trus-