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Unsatisfactory Printing
Symptoms
Horizontal lines
and spots appear
periodically.
White area of paper is
lightly stained.
Periphery of the letters
is smudged.
Toner comes off when
it is rubbed.
Glossiness is not
uniform.
SV62531 Rev. B
Possible Cause
When the interval is
about 3-3/4" (94 mm),
the image drum (the
green tube) is damaged
or dirty.
When the interval is
about 1-5/8" (42 mm),
there may be foreign
particles in the image
drum cartridge.
When the interval
is about 3-7/16" (87
mm), the fuser unit is
damaged.
The image drum
cartridge has been
exposed to light.
Paper contains static.
Paper is too thick.
The toner is low.
The LED head is dirty.
The thickness and
type of the paper are
incorrectly set.
Recycled paper is used
The thickness and
type of the paper are
incorrectly set.
4 • Troubleshooting
Suggested Remedy
Wipe it lightly with a soft cloth. Replace the
image drum cartridge when it is damaged.
Open/close the top cover, and print again.
Replace the fuser unit.
Replace the image drum cartridge if the
problem is not resolved.
Use paper stored in proper temperature and
humidity conditions.
Use thinner paper.
Replace the toner cartridge.
Wipe the head with LED lens cleaner or with a
soft cloth.
Set the correct value of [Media Type] and
[Media Weight] in the menu setup or set one
value thicker for [Media Weight].
Set the correct value of [Media Type] and
[Media Weight] in the menu setup or set one
value lighter for [Media Weight].
4-7
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