Avoiding Paper Jams - Pitney Bowes DP40S Operator's Manual

Avoiding Paper
Stoppages
SV62531 Rev. B
The following table summarizes possible causes of paper stoppages and
suggests ways of avoiding them.
Possible Cause
The printer is not level.
Your paper is too light or too
heavy.
Your paper is damp or charged
with static electricity.
Your paper is creased or curled.
Your paper sheets are not
aligned with each other.
Your paper is not aligned
properly in the paper tray.
Your envelopes to be printed are
not oriented properly.
Your printer feed roller is dirty.
Your printer feed rollers are
wearing out.
The media weight or type have
been set incorrectly.
4 • Troubleshooting
Suggested Remedy
Place the printer on a steady, level
surface.
Use appropriate media.
Use paper that has been stored in
appropriate temperature and humidity
conditions.
Use appropriate paper. Decurled paper
can be used.
Remove the sheets, jog them into
alignment and reload them.
Adjust the paper stop and paper
guides of the tray, or the guides on the
Envelope Feeder to align the paper
properly.
Adjust the orientation as required.
Wipe the roller with a cloth moistened
with water.
Replace the feed rollers.
Select the correct printer menu settings
for [Media Weight] and [Media Type].
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