General Print Problems; The Display Remains Dark; The Display Is Lit, But The Printer Does Not Print - Dascom Tally T2380 User Manual

Troubleshooting

General print problems

Problem

The display remains dark

The printer is switched on, but
nothing happens (nothing is dis-
played, no noise).
The display is lit, but the printer
does not print
118
Corrective action
Switch off the printer and proceed as follows:
1 Check that the power plug is correctly connected to the socket
on the printer.
2 Check that the power plug is seated properly in the wall socket.
3 Switch on the printer again. If the printer is now connected cor-
rectly, the printer initializes and text is shown on the display.
If these steps do not eliminate the fault:
Replace the power cord and repeat step 3.
Check whether the fuse is faulty and if so exchange it:, see
Replacing the fuse, (page 127).
Check that power flows at the socket e.g. using a desk lamp, if
necessary use a different socket and repeat step 3.
Contact your dealer if the printer cannot be powered up.
Do not attempt to open the printer. You might suffer
STOP
an electric shock.
1 Check that the printer is Online. If the displays shows Offline,
then press the key Online. Try to print again.
2 Check the connection from the printer to the computer (inter-
face cable):
Check that the interface cable is properly connected to the
computer and to the printer.
Check that it is the correct interface cable for your printer. Infor-
mation on the interface is located in the section
printer, (page 9) and in chapter
Check that the printer is properly adapted to the computer (con-
figured). Refer to section
the parameter set in the Setup menu under
faces (I/O), (page 67) and if necessary correct it.
3 Check whether the printer is working properly. To do this, print
out a copy of the menu; siehe
(Print), (page 61)
4 Check that the top cover is closed.
5 Check that paper is inserted and loaded. Refer to the section
Loading paper, (page 39)
Connecting the
Interfaces, (page
The control panel, (page 31). Check
Settings for inter-
Printing out menu configurations
User guide
167).