Dascom DC-2300 User Manual
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Dascom DC-2300 User Manual

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Summary of Contents for Dascom DC-2300

  • Page 2  The device and power supply must all times be easily accessible.  Never carry out maintenance or repair work yourself. Always contact a Dascom qualified service technician.  Keep this user guide in a place which is easily accessible at all times.
  • Page 3 DC-2300 User Manual v1.0 Wichtige Sicherheitshinweise (German) Lesen Sie bitte diese Sicherheitshinweise durch, bevor Sie den Drucker in Betrieb nehmen.  Das Gerät und die Netzsteckdose müssen jeder Zeit leicht zugänglich sein.  Führen Sie Wartungsarbeiten und Reparaturen keinesfalls selbst aus, sondern verständigen Sie immer einen qualifizierten Servicetechniker.
  • Page 4 DC-2300 User Manual v1.0 Consignes importantes de sécurité (French) Lire attentivement les instructions suivantes avant de mettre l’imprimante en service.  Le dispositif et la prise principale doivent toujours être accessibles facilement.  Ne jamais effectuer soi-même les travaux d’entretien et de réparations. Contacter toujours un dépanneur qualifié.
  • Page 5 DC-2300 User Manual v1.0 Indicazioni di sicurezza importanti (Italian) Prima di mettere in funzione la stampante, leggere attentamente le seguenti indicazioni.  Il dispositivo e la presa di corrente devono essere sempre facilmente accessibili.  Non eseguire mai da sé gli interventi di manutenzione e riparazione, ma rivolgersi sempre a un tecnico di assistenza qualificato.
  • Page 6 DC-2300 User Manual v1.0 Instrucciones de seguridad importantes (Spanish) Lea las siguientes instrucciones con esmero antes de poner la impresora en servicio.  El dispositivo y la toma de corriente deben estar ubicados de forma que sea fácil acceder a ellos.
  • Page 7 DC-2300 User Manual v1.0 Правила по технике безопасности. (Russian) Прочитайте, пожалуйста, инструкцию по технике безопасности перед включением в работу принтера.  Устройство и розетка должны быть всегда легко доступна.  Не выполняйте технические работы и ремонт техники самостоятельно, но сообщайте о неисправностях квалифицированным сервисным техникам.
  • Page 8 DC-2300 User Manual v1.0 Instruções Importantes sobre Segurança (Portuguese) Leia as instruções de segurança antes de usar a impressora.  A impressora e a tomada devem ser facilmente em todos os momentos acessíveis.  Consulte sempre um técnico qualificado para executar uma reparação .
  • Page 9 DC-2300 User Manual v1.0 Önemli Güvenlik Talimatları (Turkish) Lütfen, yazıcıyı işletime geçirmeden önce bu güvenlik talimatlarını bütünüyle dikkatle okuyun.  Cihaz ve elektrik prizinin her zaman kolayca erişilebilir olması gerekir.  Bakım ve tamir çalışmalarını kesinlikle ve hiçbir surette kendi başınıza yapmayın; her zaman kalifiye bir uzman servis-teknisyenine haber verin.
  • Page 10 DC-2300 User Manual v1.0 TRADEMARK ACKNOWLEDGEMENTS “Windows”, “Windows 7”, ”Windows 8”, “Windows 10”, “Windows XP” and “Windows Vista” are trademarks of Microsoft Corporation. All other product names and company names appearing in this manual are the registered trademarks or trademarks of their respective holders.
  • Page 11 DC-2300 User Manual v1.0 About This Manual This manual provides information that describes the basic operation, enabling safe and correct procedures to the operators of DC-2300 Printer.
  • Page 12 DC-2300 User Manual v1.0 Symbol Description The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product. CAUTION: Provides information that must be observed to prevent damage to the equipment or loss of data.

  • Page 13: Table Of Contents

    DC-2300 User Manual v1.0 TABLE OF CONTENTS CHAPTER 1 INTRODUCTION ........................1 1.1 Unpacking ................1 1.2 Operating the Printer Safely ............3 1.3 Printer Components ..............5 1.3.1 Component and function ............5 1.3.2 Control Panel ..............7 1.4 Attaching Power ..............8 1.5 Connecting to Computer ...............
  • Page 14 5.3.2 Clear Jammed Card ............... 51 5.3.3 Change the Print Head ............51 5.4 Technical support ..............52 5.4.1 DASCOM partner network ............52 5.4.2 More information ..............52 CHAPTER 6 SPECIFICATION ............... 53 APPENDIX I FCC STATEMENT ............. 55...

  • Page 15: Chapter 1 Introduction

    User Manual v1.0 CHAPTER 1 INTRODUCTION Thank you for choosing Dascom® DC-2300 card printer. You can print high-quality cards of different colors and styles with this printer. The printer should use the consumables and accessories provided by Dascom. For more details, please visit our website WWW.DASCOM.COM.
  • Page 16 DC-2300 User Manual v1.0 Package Contents: Printer 1 unit Power cord 1 piece USB cable 1 piece AC adapter 1 piece Standard Graphic Installation Guide 1 piece Includes Driver, CardEditor software, CD-ROM 1 piece CardEditor User Guide, User manual, Installation Guide...

  • Page 17: Operating The Printer Safely

    DC-2300 User Manual v1.0 1.2 Operating the Printer Safely The following precautions must be observed to assure safe operation of your printer. Do not do anything that is not described in this manual. Doing so could cause an unexpected failure. The manufacturer is not responsible for any problems caused by incorrect operation of the printer.
  • Page 18 DC-2300 User Manual v1.0 • The cooling fan is always running for cooling inside the printer. This is not a malfunction. • Contact your reseller if there is a current leak. • The printer may cause static, flickering or interrupt reception of televisions or radios if they are too close to the printer.

  • Page 19: Printer Components

    DC-2300 User Manual v1.0 1.3 Printer Components 1.3.1 Component and function Thermal print head Top cover Front cover Lower cover Control panel Knob Card eject slot Part name Function Protects the print head and the internal components, and Top cover reduce noise.
  • Page 20 DC-2300 User Manual v1.0 Cover open button Ethernet port USB port Power switch Power socket USB Hub port Part name Function Cover open button Pull the button up to open the top cover. Power socket Used to connect Power Cable.

  • Page 21: Control Panel

    DC-2300 User Manual v1.0 1.3.2 Control Panel Buttons There are four buttons. Logo Name Function Enter or exit current setup 【Menu/Exit】 key Confirm current setting 【Set】 key Choose between or navigate settings ▲ ▼ 【Up/Down】 key Buzzer The following combinations of buzzer show different statuses of the printer.

  • Page 22: Attaching Power

    DC-2300 User Manual v1.0 1.4 Attaching Power （1）Make sure the printer and the computer are powered off. ① （2）Connect the power cord to the power adapter.② （3）Connect the power adapter to the printer.③ （4）Connect the power cord to the power socket. ④...

  • Page 23: Connecting To Computer

    DC-2300 User Manual v1.0 1.5 Connecting to Computer The standard On-board ports of this printer are a USB port and a Ethernet port. All the ports are located on the rear side of the printer, please choose the proper port.

  • Page 24: Duplex Option

    User Manual v1.0 1.6 Duplex option DC-2300 can be configured with a Duplex option based on the customers’ requirement. In User Mode, setup the menu to implement Double-Sided Printing and Rear Side Ejecting functions. Front view of the printer with a duplex option...

  • Page 25: Installing Windows Driver

    DC-2300 User Manual v1.0 1.7 Installing Windows Driver The driver is the connection and transformation platform between the Card Printer and the computer operating system to achieve the interactive processing of the information. User can set up relevant settings, get print status and etc. via the driver. We have provided the Driver on the accompanied CD.
  • Page 26 DC-2300 User Manual v1.0 （2） Select the Driver Selection and appropriate Port Selection, click “Next”. （3） Set up the Printer name or go with the default, click “Start” to begin the process.
  • Page 27 DC-2300 User Manual v1.0 （4） Waiting for the installation. （5） When the Driver has been successfully installed, click the “Finish” button.

  • Page 28: Installing Windows Driver Via Ethernet

    DC-2300 User Manual v1.0 1.7.2 Installing Windows Driver via Ethernet Connect the Ethernet cord from the Printer to an available port on a Ethernet Switch or Router. Turn On the Printer, put the CD-ROM into the computer and choose the Drivers Install program.
  • Page 29 DC-2300 User Manual v1.0 （2） To search for the network attached Printer, click “Search” button. （3） Select your printer by clicking on it, then click on the “Modify Printer” button.
  • Page 30 DC-2300 User Manual v1.0 （4） You can modify the Printers name, IP address acquisition mode, IP address, Subnet mask, Default Gateway. Click the “OK” when you finish. （5） Return to the Ethernet port configuration page, wait for a few seconds, you can see the...
  • Page 31 DC-2300 User Manual v1.0 （6） Select your Printer, click “Select”. The corresponding IP address information is displayed at the bottom left. The installation will start when you click on “OK”. （7） Select the Driver Selection and appropriate Port Selection, click “Next”.
  • Page 32 DC-2300 User Manual v1.0 （8） Set up the Printers name or go with the default, click “Start” to begin the process. （9） Waiting for the installation.
  • Page 33 DC-2300 User Manual v1.0 （10） When the Driver has been successfully installed, click the “Finish” button.

  • Page 34: Chapter 2 Installation

    DC-2300 User Manual v1.0 CHAPTER 2 INSTALLATION 2.1 Installing Cards Cards can be loaded automatically from the card cassette, which can hold a large quantity of cards making it convenient for mass or large-scale printing. 2.1.1 Card Specifications This printer supports CR-80 cards.

  • Page 35: Loading The Cards

    DC-2300 User Manual v1.0 2.1.2 Loading the cards Open the card cassette. （1） the cards neatly to the （2）Load Card cassette.(①) Then close the card cassette to its original position .(②) ） Loading Mag Strip and （ 3 Contact Chip...
  • Page 36 DC-2300 User Manual v1.0 Please load the cards carefully. Ensure that magnetic stripe CARDS and contact smart CARDS are properly placed in the card feeder. If the card is inserted in the wrong direction, the code selection may not work properly.

  • Page 37: Adjusting The Card Inlet According To The Thickness Of The Cards

    DC-2300 User Manual v1.0 2.1.3 Adjusting the card inlet according to the thickness of the cards The factory default supports 0.76mm (30mil) card thickness. Confirm the correct thickness setting before installing new cards to the card cassette. The printer configures with 0.25mm(10mil)~ 0.76mm(30mil) and 0.76mm(30mil)~ 1.25mm (50mil) , 5 levels.

  • Page 38: Replacing The Ribbon

    DC-2300 User Manual v1.0 2.2 Replacing the Ribbon Change the ribbon when the OLED Display prompts [RIBBON END] message. Approved Ribbons for this printer: Type Description Product Code 1/2(YMC)KO yellow, magenta, cyan, PO:75046007 ribbon black, transparent PO:75046008 PO:75046009 YMCKO yellow, magenta, cyan,...
  • Page 39 DC-2300 User Manual v1.0 Consume the Ribbon as soon as possible after purchase （1）Press the cover open button to open the top cover. （2）Flatten the ribbon film and put the Ribbon into the Ribbon Cartridge slot (①). Pay attention to the direction of the handle (②).

  • Page 40: Replacing The Cleaning Roller

    DC-2300 User Manual v1.0 2.3 Replacing the Cleaning Roller One Cleaning Roller is shipped with each Ribbon in a package. IMPORTANT: Replace the cleaning roller each time you change the ribbon to guarantee the print quality and protection of the Print Head.

  • Page 41: Printing Card

    - CardEditor). 2.4.1 Using CardEditor CardEditor is an editing software for Dascom smart card Printers. You can quickly create and edit the content that needs to be printed with this software. (1) Double click the“CardEditor” logo to open the software, choose “Create Card” ,then click “System template”, you can select the template you want.
  • Page 42 DC-2300 User Manual v1.0 (3) On the right menu, you can see the items “Attribute”, “Background” and “Card Format”: 1) Choose “Attribute”, you can set the database. 2) Choose “Background”, you can change the background of the print content. 3) Choose “Card Format”, you can set the cards size,transverse/ longitudinal.
  • Page 43 DC-2300 User Manual v1.0 (5) Double click the template, you can edit the content, then click the “print” logo to print: You can set the amount of cards and number of copies before printing: （Note: If "print black element" is selected, black objects will be printed with priority. This means all the black objects on the card will be placed on top.

  • Page 44: Using Settings

    DC-2300 User Manual v1.0 2.4.2 Using settings The main selections of the Printer Driver are “General”, ”Card front”, ”Card back” , ”Advance” and “Maintenance”. “Gerneral” Tab Card Size  Copies (Print Quantity)  Ribbon Option (Automatic Ribbon Detection)  Print Side (select Single or Dual-sided printing, front/reverse side printing, Splitting of ...
  • Page 45 DC-2300 User Manual v1.0 “Card front” Tab Printing Capability (selects printing in Color or Black only)  Black data print method (User can print black via print K color or YMC secondary colors and K color  or YMC colors. As well as, user can choose monochrome printing, color printing) Image setting (The default sharpen contrast is 3, the adjustable range is 0-10.)
  • Page 46 DC-2300 User Manual v1.0 Watermarks Setting O Layer Area: Printing area and content of layer O,"None" , "Full Page" and "From Bitmap".  Coverage mode: Normal and reverse. O layer do not print when choosing” Full Page” in the O ...
  • Page 47 DC-2300 User Manual v1.0 “Card (Back)” Tab Printing Capability (selects printing in Color or Black only)  Black data print method (User can print black via print K color or YMC secondary colors and K color  or YMC colors. As well as, user can choose monochrome printing, color printing) Image setting (The default sharpen contrast is 3, the adjustable range is 0-10.)
  • Page 48 DC-2300 User Manual v1.0 “Advance” Tab Output Resolution-Standard ,Best and Custom  Input Resolution  Enable Status Monitor (Enable or Disables Printer Status Monitor utility)  Color Management (“Build-In” selects the System for color rendering or “Disable” to leave it to ...
  • Page 49 DC-2300 User Manual v1.0 “Maintenance” Tab  Test Data (Print a Test Card with Serial #,Model #,Firmware level, MAC Address)  Printer (User can check the Printers DPI, the maximum printing area and minimum printing area.)  Printer setting (Details of Printer parameters in User Mode or Service Mode.)

  • Page 50: Updating Firmware

    It’s very easy to update the firmware, but if the installation of firmware is incorrect, the printer will be damaged. Before updating, please contact DASCOM dealer for advice on the implementation of the upgrade. In general, updates are required only when a problem or failure is explicitly identified in DASCOM.
  • Page 51 Do not interrupt the transmission between the computer to the Printer during the download. (Such as switch off the printer or computer power, unplug the cable, etc.). Otherwise, Printer might not restart. In case of such a failure, please contact your DASCOM dealer.

  • Page 52: Chapter 3 Normal Mode And User Mode

    DC-2300 User Manual v1.0 CHAPTER 3 NORMAL MODE AND USER MODE You can change between Normal and User Modes when the Printer is operating. This section outlines the differences between these two modes and how to switch from one to the other.

  • Page 53: User Mode

    DC-2300 User Manual v1.0 3.2 User Mode User Mode allows changing the parameters and checking the status.  Steps to change from Normal Mode to User Mode: 1) After OLED displays [READY], press Menu/Exit Key for 1 second then release it. The OLED changes its display to [Printer Info.], which is the entry menu in User Mode:...
  • Page 54 DC-2300 User Manual v1.0 Function of four keys in User Mode:  Menu/Exit button: back to its parent menu, i.e. one level up in the menu hierarchy.  ▲button: previous item.  ▼button: next item.  SET button: an affirmative response to the second line in the OLED ...
  • Page 55 DC-2300 User Manual v1.0 When SET: >> appears on the second line of the menu, pressing SET button enters available sub-menus. Below, the right menu is the sub-menu of the left one. Printer Info SET: >> SET button Printing times...

  • Page 56: The Major Menus

    DC-2300 User Manual v1.0 3.3 The major menus  Printer Info  Head Info  Version Info  Printer Setup  Card Setup  Ribbon Setup  Image Setup  Interface Setup  Option  Cleaning  Reset User Default 3.3.1...

  • Page 57: Sub-Menus For Printer Setup

    DC-2300 User Manual v1.0 3.3.4 Sub-menus for Printer Setup View and change operation parameters:  Buzzer: OFF\ON  Power Save Mode: OFF\ 5~120  Language: Chinese\English\Japanese  OLED Contrast: 128  Card detection: OFF\ON (In "ready to print" state to detect whether card slot is empty) 3.3.5...

  • Page 58: Sub-Menus For Interface Setup

    DC-2300 User Manual v1.0 3.3.8 Sub-menus for Interface Setup View and change the interface settings:  Printer ID: 0 - 15  IP Type: Static / DHCP  IP Address: 192.168.0.12  Sub net Mask: 255.255.255.0  Default Gateway: 192.168.0.1 ...

  • Page 59: Chapter 4 Cleaning

    DC-2300 User Manual v1.0 CHAPTER 4 CLEANING 4.1 Cleaning with a Cleaning Card Use the Cleaning Card provided to clean the Card Transport Roller if cards do not feed smoothly. We recommend cleaning the rollers after printing 250 cards. Cleaning Cards can only be used once and cannot be reused. Use a new Cleaning Card with the adhesive side down every time you clean the rollers.

  • Page 60: Chapter 5 Troubleshooting

    DC-2300 User Manual v1.0 CHAPTER 5 TROUBLESHOOTING 5.1 Warning Messages and Troubleshooting This printer is designed for minimal user intervention. Occasionally, the OLED displays messages to advise users to take corrective actions. After clearing an error, press SET Key to initialize the printer and [Ready] will be displayed.

  • Page 61: Valuable Help From You For Troubleshooting

    DC-2300 User Manual v1.0 5.2 Valuable Help from You For Troubleshooting Help us identify the following for us to resolve your problem(s): The version number of the software installed.  You can confirm the Driver version number installed in your Microsoft Windows PC by the follow ...

  • Page 62: Troubleshooting

    DC-2300 User Manual v1.0 5.3 Troubleshooting Do not attempt to use any tool to fix any problem. This may cause serious damage to the printer. 5.3.1 Faults Related to Printing No print out? ① Check the printer driver Check compatible printer driver for Microsoft Windows.
  • Page 63 Check if your cards meet specifications. Recommend that you purchase cards from Non-genuine cards Dascom authorized reseller. If the problem persists, please contact your Dascom reseller. Improper ribbon Check that print ribbon is installed Blank Cards installation properly.
  • Page 64 Check if ribbon is installed properly. Check that the ribbon is running smoothly. ⑥ Check Print Head If a straight white line(s) travels across the length of your card, the Print Head may be dirty or defective. If the problem persists after cleaning, please contact your Dascom Reseller.

  • Page 65: Clear Jammed Card

    Print Head. Consult your Dascom Reseller if print head replacement is necessary. To meet DASCOM’s warranty policy for print head replacement, you must: Use Dascom approved consumables, including cards, ribbons and service parts.

  • Page 66: Technical Support

    User Manual v1.0 5.4 Technical support If you have trouble configuring and using a printer, read this manual carefully. If you still can't solve the problem, you can get detailed information and help via the DASCOM partner network. 5.4.1 DASCOM partner network If you have any problem can’t be solved, please contact the DASCOM dealer.

  • Page 67: Chapter 6 Specification

    DC-2300 User Manual v1.0 CHAPTER 6 SPECIFICATION Model DC-2300 Printing Direct thermal printing system Single-sided printing, Function edge to edge printing, double-sided printing(Optional) Resolution 300×300DPI, 300DPI × 600DPI, 300 × 1200DPI Card 0.25~1.25mm (10 - 40 mil) thickness PVC, ABS, PET, PET-G, TESLIN, Composite material, 85.6mm×53.98mm (ISO ID-1/CR-80)
  • Page 68 Duplex, CardEditor software, Large Card Cassette for 200 pieces Encoding - Mag stripe, Contact, Contactless smart card Consumable: Option Dascom certified Ribbons with Intelligent Technology Automatic printing settings and adjustment Cleaning suit: DASCOM cleaning kit; (Cleaning card; Cleaning Roller with viscosity) Supported Windows XP / Vista / 7 / 8 / 10, 32&64bit OS...

  • Page 69: Appendix I Fcc Statement

    This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with Dascom instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause...

  • Page 70: Appendix Ii Dascom Representatives

    Appendix II DASCOM REPRESENTATIVES GERMANY SINGAPORE (ASIA PACIFIC) DASCOM Europe GmbH DASCOM AP Pte Ltd Heuweg 3 2 Jurong East Street 21 D-89079 Ulm # 05-42, IMM Building Deutschland Singapore 609601 Phone: +49 (0) 731 2075 0 Phone: +65 6760 8833...

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