QOLSYS IQ4 Hub Installation Manual
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QOLSYS IQ4 Hub Installation Manual

All-in-one 7” (17.8cm) touchscreen
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HUB
IQ4 Hub
INSTALLATION MANUAL
Software Version 4.3.0
HUB
The IQ4 Hub is an All-In-One 7" (17.8cm) touchscreen, providing full security and smart
home functionality in an easy to use interface.

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Summary of Contents for QOLSYS IQ4 Hub

  • Page 1 IQ4 Hub INSTALLATION MANUAL Software Version 4.3.0 The IQ4 Hub is an All-In-One 7” (17.8cm) touchscreen, providing full security and smart home functionality in an easy to use interface.
  • Page 2 Features accessible to users and installers alike are outlined in the IQ4 Hub User Guide. In this document, reference to “EN Grade 2” refers to EN50131 Grade 2 Certified product. The information contained herein is proprietary, and is solely owned by Qolsys Inc.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS PANEL OVERVIEW SECURITY SENSORS BLUETOOTH DEVICES MAINTENANCE 5- Exterior Front 55- Security Sensors 107- Bluetooth Devices 147- Upgrade Software 6- Exterior Back 56- Auto Learn Sensor 108- Add Phone 148- Upgrade Software Using Wi-Fi 7- Interior 57- Add Sensor 109- Edit Device 149- Upgrade Software Using Panel AP 58- Partition Name...

  • Page 4: Panel Overview

    Warning: For Canadian installations this Product and all sensors associated with it (collectively, the “System”) should be tested once a week. The test shall be performed also with primary DC power de- energized. For recommended smoke detectors maintenance instructions refer to user manual associated with compatible Qolsys model QS5110-840 and PowerG model PG9936 smoke detectors.

  • Page 5: 5- Exterior Front

    PANEL OVERVIEW EXTERIOR FRONT User Interface Page Indicator Speaker & Siren QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...

  • Page 6: 6- Exterior Back

    Single, double or triple gang box compatible For UL2610 and EN Grade 2 applications this screw shall be used for tamper protection against Locking Screw w/ mounting removal Retention Spring QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...
  • Page 7 (For CE use SRF433 only. Not approved for EN Grade 2 applications) (Required for EN Grade 2 installations) *NOTE: IQ4 Hub will typically only have 1 RF daughter card pre-installed from the factory. Depending on model/country variant it will be either PowerG, 319.5...

  • Page 8: Installing The Panel

    INSTALLING THE PANEL...

  • Page 9: 9- Wall Mount

    INSTALLING THE PANEL WALL MOUNT Note: For UL/ULC Commercial Burg installations (UL2610/ULC-S304 Security Level II compliant) and EN Grade 2 installations use only wall mount option This product when installed as per these instructions does not present the risk of fire, electric shock, or injury to persons. 1.

  • Page 10: 10- Table Stand Option

    Be sure that the power screw from the back of the wire is routed out the panel, remove the SmartMount middle of the table stand backplate and discard. using the provided slot. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 11: 11- Wiring Diagram

    Output rating: 7.0vDC, 1.0A or 7.0vDC, 1.5A WITH SUPPLIED Model SW-070100A or SW-070150A BARREL CONNECTOR CABLE ONLY. STRIPED For EN Grade 2 installations use only model WIRE IS POSITIVE (+) SW61-070150-03 Output rated: 7VDC/1.5A QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...

  • Page 12: 12- Powering The Panel

    Power Supply ONLY the right side of the panel for 3 seconds to power up. If using the provided cable, the “striped” wire is (+) Note: Power supply shall be located within same room as control unit QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 13: User Interface

    USER INTERFACE...

  • Page 14: 14- Home Screen Overview

    Settings tray. The Primary interface shows arming options and sensor status & partition select. The footer shows panic options and additional pages. Header & Settings Tray Primary User Interface & Partition Page Indication and Emergency QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 15: 15- Message Center

    This is where you will find the Security Provider’ s Contact Information This is where you will find Video Tutorials to help with common questions This is where you will find Panel Alerts/Alarms notifications This is where you will find messages from the Security Provider QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 16: 16- Settings Tray

    Status icon. Touch this icon to switch between partitions. When partitions are DISABLED, a Status icon resides in the upper left corner of the settings tray. Touch this icon to return to the security page. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 17 PROGRAMMING...

  • Page 18: 18- Screen Lock

    “Advanced Settings”. Screen lock may also be turned off if desired, even when Partitions are enabled. 4 DIGIT SCREEN LOCK 6 DIGIT SCREEN LOCK QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 19 Failure), and Battery. Also view “Alerts” and “History” for Z-Wave globally Shows Z-Wave devices that are learned into the panel but that are not part of Other Z-Wave Devices the main user interface (Lights, Locks, Thermostats & Garage Doors) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 20 - Quick Access: 300 second temporary access - Deactivate: Disarms 24 hour sensors until they are re-activated manually License Qolsys End User License Agreement Access advanced settings & programming. A valid Dealer (default 2222), Installer (default 1111) or Master Advanced Settings...

  • Page 21: 21- Advanced Settings

    SETTINGS for Advanced Settings. ADVANCED SETTINGS INSTALLER MENU (1111) DEALER MENU (2222) ENTER CODE (1111, 2222) * The “Partitions” icon will only appear if Partitions are enabled under Installer/Dealer Settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 22: 22- Setup Wizard

    Easy Setup Wizard based on the ENTER CODE (1111, 2222) page configuration chosen. SETUP WIZARD Wizard Settings Choose which pages you want to be shown during the Wizard walkthrough. Select Advanced or Simple sensor setup. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 23 Launch Wizard Selecting Launch Wizard will initiate the Easy Setup Wizard based on the page Swipe down configuration chosen in Wizard Settings. for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) SETUP WIZARD LAUNCH WIZARD QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 24 Show the option to include and edit Z-Wave devices in the Setup Z-Wave Enabled SETUP WIZARD Wizard Show the option to pair Bluetooth devices in the Setup Wizard Bluetooth Enabled WIZARD SETTINGS NOTE: Not approved for EN Grade 2 QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 25 Enabled Activate the sensor test as part of the Setup Wizard ENTER CODE (1111, 2222) Show the option to scan a QR code and download the Alarm.com Download Mobile App Enabled SETUP WIZARD WIZARD SETTINGS QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 26 This information is used to populate the “Contact Us” tab in the Message for access Center. NOTE: Company Name and Company Phone Number are required and must be filled out to continue with panel programming. SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) INSTALLATION QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 27 PROGRAMMING INSTALLATION FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) INSTALLATION QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 28: 28- Installer/Dealer Settings

    PROGRAMMING INSTALLER/DEALER SETTINGS FIND IT Installer/Dealer Settings Change panel settings like supervisory times, power and cell loss timeout and Swipe down for access SIA settings. Setting Default Description Account Number blank Security provider account number (up to 10 characters) SETTINGS Power Management Enabled An energy-saving function when running on battery power only...
  • Page 29 NOTE: For UL Resi Fire (UL985) the test frequency shall be set to Weekly. By default the system will be set to Weekly if UL985 is selected on Alarm.com Select the time of day that the panel will send its Communication Test. If no time is Communication Test Start Time Randomized selected the time will automatically be randomized. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 30 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description SIA Limits When enabled, the range for entry and exit delays is as follows: NOTE: For UL resi burg set entry delay to 45 sec -Entry delay: 30-240 seconds, Exit Delay: 45-254 seconds and exit delay to max 120 sec. For UL Commercial Burg (UL2610) maximum entry and exit delay should not exceed 60 sec.
  • Page 31 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Determines the number of times a particular event will record to “EU Events” log before EU Event Swinger Shutdown Count shutdown. The count (3-10) will reset after and arm or disarm event. NOTE: This setting is greyed out and not selectable unless EN Grade 2 is Enabled.
  • Page 32 Determines if the Panel sends a unique event code (enabled) or not (disabled) to ADC Power Down Event Communication Disabled and the CS if the Master Code is used to access the Power Down icon under Advanced Settings. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 33 When enabled, a new icon will appear in the panel UI on left hand footer enabling the Scenes Support Enabled use of Scenes that have been created on Alarm.com. NOTE: This feature cannot be enabled if Partitions are enabled. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 34 Jam Detection Disabled (319.5MHz, 345MHz or 433MHz) leading to a potential loss of connectivity. This event reports to the central station when enabled. NOTE: Not evaluated for UK for CE/EN Grade 2 QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 35 Useful for MDU, apartments and Panel Ambient Noise Detector Disabled short term rentals where noise complaints are a concern. After an alert is generated, a 30 second cool down period is instituted. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 36 Panel. Data is stored for future use. Determines whether the System Health Check feature shows up on the Manage My System Health Check Enabled System primary user interface (enabled) or not (disabled). QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 37 This feature erases all User data previously stored. (Wi-Fi SSID & Password, User Codes, Custom Photo Frame Data Recycle Images, Message Center & Panel Event History). If Enabled, the IQ Remote will require authentication (Dealer or Installer Code) to master IQ Remote Reset Authentication Disabled reset it. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 38: 38- System Logs

    Error: Record all errors and fatal issues Warn: Record warnings, errors, and fatal issues Info: Record all generic, non-customer related information Debug: Record diagnostic messages, Info, Warnings, Errors, and Fatal issues Verbose: Record all non-customer identifying information QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 39: 39- Siren And Alarms

    NOTE: for UL/cUL this feature is not allowed for Fire, CO, Burglar Alarm When enabled, panel requires two fire events from smoke Fire Verification Disabled detector (one detector twice or two detectors once each) NOTE: Not allowed on UL/cUL installations QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 40 90 sec and maximum bell timeout shall not exceed local regulations. When enabled, siren will sound when a water or freeze detector is triggered. When Water/Freeze/Temperature Siren Enabled disabled, the panel emits a “water” tone QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 41 Detectors will act as additional wireless sirens and will sound during all alarm events. Allow Master Code To Access Siren Disabled Allow the master code to access these features and settings. NOTE: not allowed for UL/cUL. and Alarms QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 42: 42- Security And Arming

    This setting enables or disables the Panel Tamper switch on the back of Panel Tamper Enabled the panel. * Additional options available NOTE: for UL/cUL and EN Grade 2 this setting shall be Enabled only through the Dealer Code. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 43 EN Grade 2 is enabled. If panel is armed “Away” but a delay door is not opened, the panel assumes you are still home Auto Stay Enabled and changes arming to “Stay” mode QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 44 30 Secs disabled the minimum time can be set to 5 secs. NOTE: For UL Commercial Burg (UL2610) maximum entry delay should not exceed 60s. For EN Grade 2 it shall not exceed 30 sec. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 45 Long Exit Delay 120 Secs (45-254secs). With SIA limits disabled the minimum time can be set to 5 secs. Door/Window group 12 follows the “Long Exit Delay”. NOTE: Not for use with EN Grade 2 QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 46 • Protocol Info • Application Info ENTER CODE (1111, 2222) • Supported Command Classes Z-WAVE DEVICE LIST Pressing “Re-Interview” will resend all initial pairing commands to that device. *This page only available through the Dealer Code. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 47 “speak” Sensors Enabled Turns Sensor voices on (enabled) or off (disabled) Panel Enabled Turns Panel voices on (enabled) or off (disabled) Activity Monitoring Enabled Turns Activity Monitoring voices on (enabled) or off (disabled) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 48 Sensor Chimes Enabled Turns chimes on (enabled) or off (disabled) for Sensors SOUND Panel Enabled Turns Panel chimes on (enabled) or off (disabled) Activity Sensor Enabled Turns Activity Sensor chimes on (enabled) or off (disabled) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 49 PROGRAMMING SOUND FIND IT Setting Default Description Swipe down Trouble Beeps for access Toggles all sensor and panel trouble beeps on or off. By default all Trouble Beeps** Disabled trouble beeps are disabled PowerG Siren Trouble Determines whether PowerG sirens sound trouble beeps (enabled) SETTINGS Disabled Beeps...
  • Page 50 PROGRAMMING SOUND FIND IT Setting Default Description Swipe down for access Partition Sounds* When Partitions are enabled this setting determines whether Fire Global Fire Siren Enabled alarms sound in all partitions (enabled) or in only the partition they are assigned to (disabled) SETTINGS Global Intrusion Disabled...
  • Page 51 There must be at partition being protected least one sensor assigned * The “Partitions” icon will only to a partition before it can appear if Partitions are enabled be viewed/edited under Installer/Dealer Settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 52: 52- Local Automation

    LOCAL AUTOMATION 65°F - 78°F (18.3°C - 25°C) - Turn Light 1 ON at night (8pm) and then turn all lights OFF in the *This page only available through the morning (6am) Dealer Code. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 53 PROGRAMMING DEVICES FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) INSTALLATION DEVICES *Unsupported Z-Wave Devices icon only available through the Dealer Code. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 54: Security Sensors

    SECURITY SENSORS...

  • Page 55: 55- Security Sensors

    SECURITY SENSORS SECURITY SENSORS FIND IT Security Sensors Swipe down Add, edit or delete up to 128 security RF or life safety devices. for access Auto Learn Sensor Sensor Group Pair sensors quickly by tripping or Quick reference to all sensor SETTINGS tampering and then editing the groups and their actions...

  • Page 56: 56- Auto Learn Sensor

    When enrolling a sensor of a different frequency (345MHz, 433MHz, PowerG) the Source field will change to accommodate the incoming signal type. When a sensor with the frequency 345 is used, you will be given an additional field to specify the Loop #. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 57: 57- Add Sensor

    SECURITY SENSORS ADD SENSOR 1. Select “Add Sensor” (NOTE: These same fields can be edited later from the “Edit Sensor” app) 2. Select the appropriate Source based on the frequency of device being manually learned in 3. Tap the field marked “Sensor DL ID” to open the keyboard. Enter the DL code or Sensor ID on the back of the device and touch “Done”...

  • Page 58: 58- Partition Name

    When Partitions are enabled (see Dealer/Installer Settings) you may then assign a sensor to a specific partition. This will allow independent control and arming of that partition without disrupting the main panel’ s master partition. You may create and use up to 4 partitions. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 59 Occupancy Sensor Siren High Temperature Note: for UL/cUL, only UL/cUL listed devices shall be used: Door/Window contact: 60-362N-10-319.5, Motion Detector: 60-639-95R, Smoke Detector: IQ Smoke QS5110-840. For UL2610 installations use only UL listed PowerG devices. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 60 Sensor Type, displaying only what’ s relevant. Touch the “Sensor Group” drop down to change. A full list of Sensor Groups and descriptions can be found under “Sensor Groups” listed in the manual below. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 61: 60- Sensor Groups

    Sensor Group numbers and behaviors remain the same across all frequencies. When pairing a 345 MHz sensor with the Panel, an additional option for “Loop” number will be shown. IQ4 Hub also supports the use of Zigbee daughter card in conjunction with compatible Zigbee devices for UL/ULC Residential Fire and Burglary applications.
  • Page 62 *345 MHz door/window sensors will have the option to change the “Loop” number to 1 or 2. This will allow the sensor to be programmed twice as 2 different zones. * Power G Door/Window contact PGx945, PGx309, PGx312 adds an additional drop down menu to determine the contact type, Reed Switch or Wired. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 63 Does not trip if an entry/exit sensor is tripped first This sensor does not report or trigger an alarm. This is a chime only sensor Safety Motion when “Activity Monitoring” is active, regardless of panel status. Used for medicine cabinets, storage, activity tracking, etc QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 64 SENSOR GROUPS MOTION GROUP NAME SUPERVISED SCENARIO Active in both “Stay” & “Away” modes. During Away mode, trips instantly Away- Instant, Stay- when motion is detected. Does not trip if an entry/exit sensor is tripped Delay Motion first. During Stay mode, triggers an entry delay when motion is detected. Away- Instant Interior Active only when armed to “Away”, and trips instantly when motion is Motion...
  • Page 65 SENSOR GROUPS GLASS BREAK *345 MHz glass break sensors can be programmed as “Loop” 1 only GROUP NAME SUPERVISED SCENARIO Glass Break Active in both “Stay” and “Away” mode Glass Break -Away Active in “Away” mode only Only KEY FOB *345 MHz Keyfobs will follow the IQ Panel’...
  • Page 66 SENSOR GROUPS KEY FOB *345 MHz Keyfobs will follow the IQ Panel’ s Keyfob programming and functionality GROUP NAME SUPERVISED SCENARIO Worn as a wrist watch or pendant, the button(s) is/are programmed to trigger an Mobile Auxiliary Auxiliary panic. NOTE: Medical functionality has not been evaluated for UL/cUL, UKCA or CE/EN Grade 2.
  • Page 67 Medical functionality has not been evaluated for UL/cUL, UKCA or CE/EN Grade 2. Mobile Silent Keypad can be mobile and is programmed to trigger a silent Auxiliary panic. Auxiliary NOTE: Medical functionality has not been evaluated for UL/cUL, UKCA or CE/EN Grade 2. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 68 SENSOR GROUPS AUXILIARY PENDANT *345 MHz auxiliary pendants can be programmed as “Loop” 1 only GROUP NAME SUPERVISED SCENARIO Installed in a fixed location such us under a desk, the button(s) is/are Fixed Intrusion programmed to trigger a police panic Mobile Intrusion Worn or carried, the button(s) is/are programmed to trigger a police panic Installed in a fixed location such us under a desk, the button(s) is/are...
  • Page 69 NAME SUPERVISED SCENARIO Triggers an alarm when sensor detects smoke or a rapid rise of heat. Smoke-Heat Use ONLY with Qolsys multi-sensor smoke (QS5110-840) CO DETECTOR *345 MHz carbon monoxide sensors can be programmed as “Loop” 1 only GROUP NAME...
  • Page 70 “Activity Monitoring” is active, regardless Garage Tilt- Safety Tilt of panel status. Great for detached garage/shops. NOTE: Functionality in conjunction with garage door openers has not been evaluated for UL/cUL, UKCA or CE/EN Grade 2. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 71 SENSOR GROUPS *345 MHz water sensors will have the option to change the “Loop” number to 1, 2 or 3. This will WATER allow the sensor to be programmed twice as 2 different zones where supported by the device GROUP NAME SUPERVISED SCENARIO...
  • Page 72 Used for local alerts. Will not report an alarm to the Central Station Please note: When using the PGx905 with Group 53, the High threshold setting is set to 100°F (38°C) by default. The High threshold can be customized between -22°F and 158°F (-40°C and 85°C). QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 73 Used for supervising Z-Wave sirens for wireless connectivity. Siren Reports to the central station. Used for supervising Z-Wave sirens for wireless connectivity. Local Local Safety Sensor supervision only. Does NOT report to the central station. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 74 An interior sensor that triggers an alarm instantly while armed to both Instant Interior Door stay and away. Does not trip if an entry/exit sensor is tripped first Away Instant- Follower Interior door that triggers alarm instantly when system is armed to away Delay mode only QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 75 SENSOR GROUPS DOOR/WINDOW-M (For use only with Multi-function Door/Window Sensors) GROUP NAME SUPERVISED SCENARIO This sensor does not report or trigger an alarm. This is a chime only sensor Local Safety Sensor when “Activity Monitoring” is active, regardless of panel status. Used for medicine cabinets, chemical storage etc This sensor reports to the central station and triggers an alarm when Reporting Safety Sensor...
  • Page 76 38°C) by default. When using Group 52, the Low threshold setting is set to 40°F (4°C) by default. When using Group 53, the High threshold setting is set to 100°F (38°C) by default. Thresholds can be customized between -22°F and 158°F (-40°C and 85°C). QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 77: 77- Sensor Name

    SECURITY SENSORS SENSOR NAME When you select the sensor name field you can choose from a variety of preset sensor names by scrolling up and down or create a custom description. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 78 When you select “Custom Description” as your sensor name the keyboard will appear. Type in the desired name (up to 56 characters) and click “Done. ” The name will appear in the field below “Sensor Name. ” QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 79: 79- Chime Type

    SECURITY SENSORS CHIME TYPE Because of the dynamic nature of the way the IQ4 Hub pairs and understands each individual sensor, you can program each sensor to have a unique chime or even turn chiming off for that individual sensor. To customize...

  • Page 80: 80- Voice Prompts

    “Off. ” Touch the drop down menu to change. Choose individually which sensors should have voice prompts ON or OFF *NOTE: “Activity Monitoring Sensors” will also audibly report when they have been closed. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 81 Zigbee and SRF345 radio cards are used in UL/ULC listed Residential fire and burglary applications. SRF433 (AT&T Digital Life protocol) modem radio cards are used only in UL listed Residential fire and burglary applications. Zigbee and SRF433 are not for EN Grade 2, SRF319, SRF345 are not for UKCA or CE/EN Grade installations. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 82: 82- Edit Sensor

    To make changes SETTINGS to a sensor, touch the “Pencil” icon ADVANCED SETTINGS next to the sensor that needs editing. ENTER CODE (1111, 2222) Change desired fields and then INSTALLATION touch “SAVE”. DEVICES SECURITY SENSORS EDIT SENSOR QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 83: 83- Delete Sensor

    ADVANCED SETTINGS “OK” to confirm or “CANCEL” to quit the operation ENTER CODE (1111, 2222) INSTALLATION DEVICES SECURITY SENSORS Select the sensor(s) from the list that are to be deleted and then touch “DELETE” DELETE SENSOR QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 84: 84- Sensor Status

    ADVANCED SETTINGS programming for things like Zone ENTER CODE (1111, 2222) number, Partition, Signal Source (319, INSTALLATION 345, 433, PowerG, Native or Zigbee), DEVICES Sensor Name, Sensor Type and SECURITY SENSORS Sensor Group. SENSOR STATUS QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 85 The Sensor SETTINGS Group list is sorted by “Type” ADVANCED SETTINGS in alphabetical order from A - Z. ENTER CODE (1111, 2222) INSTALLATION DEVICES SECURITY SENSORS SENSOR GROUP QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 86: Wi-Fi Devices

    WI-FI DEVICES...
  • Page 87 Touchscreen to the panel whether it is connected to the customer's network INSTALLATION Access Point Settings or the panel’ s built in Access Point. Configure the IQ4 Hub’ s DEVICES built in router. Enable/ 3rd Party Connections Disable the router,...
  • Page 88 WI-FI DEVICES WI-FI DEVICES FIND IT IQ WiFi Connect to and Manage IQ WiFi and IQ WiFi 6 routers QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 89 Enable Wi-Fi if not already active DEVICES Available networks appear in a list. Touch the desired network and use the keyboard to type the password (if WI-FI DEVICES required). Note: Frequency, PMF and more can be changed under Advanced Settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 90: 90- Access Point Settings

    Change the password of the SSID to one of your choosing. Activate WPS: Connect devices to the panel’ s built-in access point using WPS push button. Access Point Password: Shows current password in use for the Panel Access Point QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 91 Select “Actions” to then remove a device that has been associated with the panel. You must remove saved network information from the device otherwise it will re- connect to the panel. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 92 (device name and sensor group), ping, delete or appear on the zone list in the order in which it is paired. Sensor Groups 0, 1 & 2 are available options for this Sensor Type. rediscover the device if necessary QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 93: 93- 3Rd Party Connections

    Control4 integration. DEVICES Remote Access, Home WI-FI DEVICES Accessories and Savant are reserved for future use. 3RD PARTY CONNECTIONS NOTE: 6 digit User Codes are required in order to Enable Control 4 integration. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 94 ENTER CODE (1111, 2222) and IQ WiFi 6. INSTALLATION You can also check for a router update, view the DEVICES devices connected to the network and the network WI-FI DEVICES signal strength between nodes. IQ WIFI QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 95: Z-Wave Devices

    Z-WAVE DEVICES...
  • Page 96 Devices added via event that the network primary SmartStart will show their Delete Failed Device controller is missing or otherwise progress of being included Remove a failed Z-Wave device inoperable. into the network. from the IQ4 Hub’ s memory...

  • Page 97: 97- Add Device

    Z-WAVE DEVICES ADD DEVICE FIND IT 2. Touch “Include” 1. Select “Add Device” Swipe down for access 3. Press the “Pair” or “Learn” button on the device when the message appears. (see individual device documentation for instructions on button location) SETTINGS 4.

  • Page 98: 98- Clear Device

    Z-WAVE DEVICES CLEAR DEVICE Clears Z-Wave device from a network, whether it was enrolled with another controller previously or the IQ4 Hub. Also deletes a device from the IQ4 Hub if currently paired. Panel returns to Z-Wave Device menu when...

  • Page 99: 99- Delete Failed Device

    “Exclude” a Z-Wave device. Only allows a Node ID to be deleted if it has failed and is no longer communicating. Check the boxes next to the device(s) you want to delete Touch “Delete Failed Device From Panel” Touch “Delete” QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 100 Z-WAVE DEVICES REMOVE ALL DEVICES Deletes all Z-Wave devices from the panel and resets the panel’ s Z-Wave Touching “Remove All Devices” controller. brings a confirmation pop-up asking you to confirm your decision to remove all devices. If this controller is the primary controller for your network, resetting it will result in the nodes in your network being...
  • Page 101 3. “Check” the boxes next to each device that you would like to associate with. Then select “Save” Note: The IQ4 Hub supports Lifeline in Group 1 to send out Device Reset Locally when it has been associated to another Z- Wave Plus™...
  • Page 102 Z-WAVE SETTINGS FIND IT Z-Wave Settings allow an installer to set a maximum number of Z-Wave devices allowed Swipe down on the IQ4 Hub in all categories and to control other Z-Wave settings. for access Device Default Maximum Number Supported...
  • Page 103 - Replace Failed Node: Allows a node that has failed to be replaced with a new device using the same node ID - Add/Remove Controller: This icon acts like an “Add/Remove” button when pairing the IQ Panel into another network QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 104 Z-WAVE DEVICES SMARTSTART FIND IT 2. Touch “Include” 1. Select “SmartStart” Swipe down for access 3. Manually enter the DSK code and select Add DSK. SETTINGS 4. Adjust the device name by touching and making the ADVANCED SETTINGS appropriate selections. ENTER CODE (1111, 2222) 5.
  • Page 105 Included: When a device has completed the inclusion process it will then show as “included” in the provisioning list and at that point the panel’ s UI will reflect the included devices. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 106: Bluetooth Devices

    BLUETOOTH DEVICES...
  • Page 107 (1,5,10,20 & 30mins). ENTER CODE (1111, 2222) Make changes to existing Bluetooth devices. INSTALLATION Delete Device Delete a paired Bluetooth DEVICES device BLUETOOTH DEVICES Remove All Devices Removes all paired Bluetooth devices at once. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 108 Partition to be disarmed (if Partitions are enabled). 6. Your mobile device will now show under the “Paired Devices” list on the panel. NOTE: Your phone may show the IQ4 Hub as “Not Connected”. This is normal QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 109 3. Select which Partition you would like the device to disarm. Note: This option is only available when “Partitions” are enabled. A device can only be assigned to one Partition at a time. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 110 BLUETOOTH DEVICES DELETE DEVICE 1. Select the check box next to the device you would like to delete. 2. Select “Delete” at the bottom of the page. 3. Select “OK” to confirm and delete the device. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 111 BLUETOOTH DEVICES REMOVE ALL DEVICES To delete and remove all enrolled Bluetooth devices at once, select “Remove All Devices”. Next select “OK” to confirm you would like to delete. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 112 Change the time in which the panel must wait after it’ s been armed to away before it allows a Bluetooth device to disarm it. Default 10 min Select from 1, 5, 10, 20 or 30 minute disarm timeout QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 113: System Tests

    SYSTEM TESTS...
  • Page 114 Ping and receive simple signal environment strength from a PowerG sensor. Cellular Test PowerG Signal Strength Test the panel’ s connection to the Graphs and shows dBm signal cellular network and Alarm.com strength for PowerG sensors. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 115 Dual Path Test SYSTEM TESTS understand if the Ambient Verifies the Wi-Fi path is Noise Detector is likely to trip. connecting to Alarm.com Input Voltage Test Measure the voltage received at the Panel in real-time QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 116 SYSTEM TESTS WI-FI TEST FIND IT Wi-Fi Test The Wi-Fi test checks the IQ4 Hub’ s connection to your network (router). Swipe down for access Before running this test, be sure to connect the panel to the network. See “customization” section for directions on connecting to Wi-Fi.
  • Page 117 NOTE: For UL/cUL , perform a graphed signal strength in placement test first for all wireless real time. initiating devices. The acceptable result Refer to page 99 for the sensor packet results table. shall be “Good". QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 118 Lower dBm levels mean there is less noise or interference on the sensor’ s specific SETTINGS operating band or frequency. ADVANCED SETTINGS ENTER CODE (1111, 2222) SYSTEM TESTS SENSOR TEST NOTE: Manufacturer recommended signal to noise ratio is min 7dB QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 119 (vertical/horizontal), move the sensor to a different part of the SENSOR TEST door/window or adjust the panel location. Then re-test to see the if the result NOTE: Manufacturer recommended improved. signal to noise ratio is min 10dB QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 120 Alarm.com prior to running this test. Cell signal strength is only available after the test has been ran successfully. SETTINGS ADVANCED SETTINGS To begin the test press “Start” and watch for ENTER CODE (1111, 2222) the results on the screen. SYSTEM TESTS CELLULAR TEST QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 121 To perform a Z-Wave Test, touch the “Run” button. A successful test will result in a “Pass” and a time stamp. SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) SYSTEM TESTS Z-WAVE TESTS Z-WAVE TEST NOTE: If a test fails, relocate device, change batteries and/or rediscover network. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 122 ENTER CODE (1111, 2222) “Rediscover”. A result including a time stamp SYSTEM TESTS will appear under “Status”. Z-WAVE TESTS REDISCOVER NETWORK NOTE: If a test fails, relocate device, change batteries and/or rediscover network. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 123 SETTINGS Touch “View” next to any device and a pop- ADVANCED SETTINGS up will appear listing it’ s “Neighbor Nodes” ENTER CODE (1111, 2222) SYSTEM TESTS Z-WAVE TESTS NEIGHBOR INFO QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 124 A well designed network should have at least a 98% acknowledgment vs failed rate. SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) SYSTEM TESTS Z-WAVE TESTS COUNTERS QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 125 Reset All Resets all counters back to 0 as to better diagnose the network Shows individual device details such as passed and failed commands. Here you can also reset an individual device’ s Details counter QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 126 SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) SYSTEM TESTS Z-WAVE TESTS ✓ Z-WAVE DIAGNOSTICS QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 127 Z-Wave repeaters SYSTEM TESTS on the network Z-WAVE TESTS Last Working Route Shows the last working route ADVANCED Z-WAVE for a specific node on the DIAGNOSTICS network. Also allows you to set a static “sticky” route QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 128 STRENGTH can be: Strong, Good, Poor *PowerG daughter card or No Signal must be installed in the Note: for UL/cUL and EN Grade 2 installations the panel to access this test. signal strength shall be “Strong” QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 129 POWERG TEST *PowerG daughter card Strong, Good, Poor or No Signal must be installed in the Note: for UL/cUL and EN Grade 2 installations the panel to access this test. signal strength shall be “Strong” QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 130 SYSTEM TESTS -Good ZIGBEE TEST -Poor -No Signal * Requires a Zigbee daughter card be installed in order for this icon to appear. For UL/ULC residential fire and burglary applications the signal strength shall be Strong. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 131 Alarm.com. NOTE: The IQ4 Hub must be connected to a Wi-Fi network to enable Dual Path NOTE: IQ4 Hub is compatible with the following UL/ULC listed monitoring station receivers: SG-System I/II/III/IV/ 5. Wi-Fi is for supplemental use only for UL/cUL...
  • Page 132 “Pass” ENTER CODE (1111, 2222) or “Fail”. SYSTEM TESTS If the test results in “Fail” double check the DAUGHTER CARDS TEST daughter card connection, reboot the panel and rerun the test again. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 133 SYSTEM TESTS ✓ Running all tests at once PANEL TEST will sound the siren. Note: The Siren can be tested alone under the Panel Test menu, scroll down and select RUN QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 134 ENTER CODE (1111, 2222) Detector. You can Stop, Resume or Reset the SYSTEM TESTS test at anytime. AMBIENT NOISE TEST Note: This test can only be accessed if the Panel Ambient Noise Detector Setting is Enabled. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 135 Note: Test results may vary each time you run the test Note: Wire run length and gauge should not exceed based on current draw of the panel at that time. UL specification. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 136: Customization

    CUSTOMIZATION...
  • Page 137 CUSTOMIZATION USER MANAGEMENT FIND IT The IQ4 Hub can hold up to 242 user codes. Only Dealer, Installer and Master Swipe down user codes can create or edit user codes. Once a code is created, all for access information can be edited, except for the “User Type”.
  • Page 138 Tag lines ENTER CODE (2222) On-Screen Branding DEALER BRANDING Load a Custom Logo, Dealer Billboard images or add/ replace Help Videos via the Panel Access Point *This page available only through the Dealer Code QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 139 Dealer Contact fields allow up to 50 characters, Tag Line 2 allows up to 50. SETTINGS Example: ADVANCED SETTINGS ABC Security ENTER CODE (2222) Automation & Security Atlanta’s Preferred DEALER BRANDING 798-123-4567 CONTACT INFO jondoe@abcsecurity.com ABCSecurity.com 84008 *This page available only through the Dealer Code QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 140 “https” site shown on the Panel ON-SCREEN BILLBOARD screen. 3- Follow the prompts on your device screen to select the correct files and transfer them to the Panel. *This page available only through the Dealer Code QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 141 Enable Wi-Fi if not already active Available networks appear in a list. Touch the desired network and use the keyboard to type the password (if required). Note: Frequency, PMF and more can be changed under Advanced Settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 142 4 day forecast Alarm.com services. (Will not display or update weather connected to wifi only) LOCATION Weather reporting is based on location as indicated by the zip code entered into Alarm.com when the account is created. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 143 CUSTOMIZATION PHOTO FRAME FIND IT PHOTO FRAME The IQ4 Hub can be set to display digital photos when not in use. This Swipe down feature, called “Photo Frame”, can be changed or turned off through “Photo for access Frame Settings”.
  • Page 144 Panel Access Point. SETTINGS: Change the Photo Frame’ s “Display Type” from Off to On or enable a “Weather Clock” screen saver. Change transitions, adjust display time, set automatic on/off times and more QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 145 CUSTOMIZATION PHOTO FRAME SETTINGS FIND IT Item Default Description Swipe down for access How long each image will show before transitioning to the next image in Duration 1 minute the library (1, 2, or 5 minutes) Effect Dissolve Transition effect used between each image (fade to black, dissolve) Shuffle Enabled Display pictures in random or sequential order...

  • Page 146: Maintenance

    MAINTENANCE...
  • Page 147 Default Download UPGRADE SOFTWARE Enabled Determines interval the IQ4 Hub will look for software update. Available Automatic Check Interval options are Every Night, Once a Week, Once a Month. Default Once a Week...
  • Page 148 ADVANCED SETTINGS 3- Touch "Upgrade Software" 4- Touch "Upgrade Using Network"  The IQ4 Hub will check for the latest software update. ENTER CODE (1111, 2222) If your panel is up to date you will see a message confirming that you have the most recent software version.
  • Page 149 MAINTENANCE UPGRADE SOFTWARE USING ACCESS POINT FIND IT Most updates are downloaded over Wi-Fi, but in the event that Wi-Fi is not present at the installation site, a Panel can be updated with files transferred from a local device (phone, Swipe down tablet, computer, etc) via the built-in Panel Access Point.
  • Page 150 Touch “Upgrade Software” ADVANCED SETTINGS Make sure the “Automatic Background Check and Download” button is checked. Change update interval by selecting “Automatic Check Interval” ENTER CODE (1111, 2222) UPGRADE SOFTWARE QUESTIONS? Contact us at techsupport@qolsys.com QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 151 Plug the 4 pin connector back in and power the panel back up. CAUTION: Do NOT use a screwdriver or anything sharp that could puncture the battery. Do NOT pull on the battery cable to try and remove battery. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 152 Veken Battery Co. Ltd., Model VT27 only. Use of another battery may present a risk of fire or explosion. WARNING: Dispose of used battery promptly. Keep away from children. Do not disassemble, do not crush and do not expose of in Fire. Do not leave battery in extremely low air pressure. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 153: Troubleshooting

    TROUBLESHOOTING...
  • Page 154 TROUBLESHOOTING ABOUT FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) ABOUT QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 155 Battery Level: Displayed in % Software Version: Current Software Version LInux Version: Software Build Number: Android Version: Hardware Version: Manufacturer: Qolsys Inc. San Jose, CA System Serial #: Hardware PCA Serial #: RF PIC Version: Part #: EEPROM Format Version:...
  • Page 156 Videos: Breakdown of space used for videos Internal Storage Available Space: Space available for media Logs: Space used for storing panel logs Photos: Breakdown of space used for photos Zigbee Version: Zigbee Zigbee Build Version: Zigbee Card EUI: QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 157 4. Wait for panel LED to turn off IMPORTANT: Failure to perform these 5. Disconnect the power ENTER CODE (1111, 2222) steps in the proper sequence may result in data corruption and/or panel failure. POWER DOWN QUESTIONS? Contact us at techsupport@qolsys.com QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 158 4. Wait for the panel to restart SETTINGS ADVANCED SETTINGS IMPORTANT: Failure to follow these steps properly may ENTER CODE (1111, 2222) result in data corruption and/or panel failure. PANEL REBOOT QUESTIONS? Contact us at techsupport@qolsys.com QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 159 TROUBLESHOOTING HARD REBOOT x 30 sec IMPORTANT: Performing a hard reboot may result in data corruption and/or panel failure. Only use this when absolutely necessary. QUESTIONS? Contact us at techsupport@qolsys.com QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 160 Battery Checks panel battery health 2) If test continues to fail, replace the battery 1) Reboot the panel and run the test again LED Green/Red Check panel LED operation 2) Master reset and repeat test QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 161 Wifi network  2) Connect to a Wifi Network Checks that the panel can receive Upgrade Service 1) Verify internet and Wi-Fi connections. updates from the Qolsys servers Check panel's Z-Wave module 1) Reboot the panel and repeat test. Z-Wave operation 2) Master reset and repeat test Check that the panel’...

  • Page 162: Legal

    LEGAL...
  • Page 163 LEGAL IMPORTANT Important warning and information can be found on exterior back of the panel. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 164 - Test transmission cycle shall be set for 7 days transmission for Residential Fire applications, or 30 days for Residential Burglary only applications. - If Wireless Repeater is required to be employed with a RF Smoke Detectors or CO Detectors, two repeaters must be installed to cover EACH Smoke Detector and/or EACH CO detector. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 165 (PowerG, SRF319, SRF345, SRF433 [DSC or AT&T], and Zigbee) shall be used in the available slots. Note: SRF345, SRF433 and SRF433 AT&T cards along with the compatible devices are UL/cUL listed only for use in residential fire and burglary applications (ULC-S304 Security Level I). QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 166 LEGAL UL/ULC COMMERCIAL BURGLARY INSTALLATIONS This product has been tested and found in compliance with the following standards: UL2610 Central Station Burglar-Alarm Units and ULC-S304 Control Units, Accessories and Receiving Equipment for Intrusion Alarm Systems, Security Levels I-II. The subscriber control unit shall provide for the connection of protective wiring, conductors, and attachments in accordance with the Standard for Installation and Classification of Burglar and Holdup Alarm Systems, UL 681 in USA and in accordance with ULC-S301, CSA C22.1, Canadian Electrical Code, Part I, Safety Standard for Electrical Installations and ULC-S302 Standard for the Installation, Inspection and Testing of Intrusion Alarm Systems, in Canada.
  • Page 167 - The exit delay shall not exceed 60s (UL) and 45s (ULC Security Level II). Note: For UL certified Commercial Burglary Central Station applications the IQ4 Hub provides an acknowledgment signal to the user interface to confirm that a normal closing signal has been received once the system has been armed. The device causes an audible and visual indication, when it receives the acknowledgment signal transmitted from the monitoring station compatible receiver: “Panel –...
  • Page 168 LEGAL UL/ULC COMMERCIAL BURGLARY INSTALLATIONS continued… Protection of the Control Unit: The local control unit and the local power supply must be protected in one of the following ways: - The control unit and audible alarm device must be in a protected area which is armed 24 hours a day. - Each partition must arm the area protecting the control unit and the audible alarm device power supply.
  • Page 169 - Identification of the conditions that might be expected to result in false alarms or impaired operation of the product(s): arming the system and not respecting the exit delay, entering the protected premises and not respecting the entry delay for disarming the system can cause false alarms. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 170 This Class [B] digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe [B] respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada. IMPORTANT! Changes or modifications not expressly approved by Qolsys Inc. could void the user’ s authority to operate the equipment.
  • Page 171 —Increase the separation between the equipment and receiver.  —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  —Consult the dealer or an experienced radio/TV technician for help. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 172 Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 27 cm de distance entre la source de rayonnement et votre corps. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploita;on est autorisée aux deux condi;ons suivantes: 1.l'appareil ne doit pas produire de brouillage, et 2.l'u;lisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est suscep;ble d'en compromeDre le fonc;onnement. 3.Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Cet appareil est conforme à la norme RSS-247 d'Industrie Canada. L'opéra;on est soumise à la condi;on que cet appareil ne provoque aucune interférence nuisible. Cet appareil et son antenne ne doivent pas être situés ou fonc;onner en conjonc;on avec une autre antenne ou un autre émeDeur, excep;on faites des radios intégrées qui ont été testées. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 173 CE declaration of conformity (DoC) for this product can be found at www.qolsys.com Simplified EU Declaration of Conformity Hereby, Qolsys Inc. declares that the radio equipment type is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.qolsys.com...
  • Page 174 EUROPEAN EN50131 COMPLIANCE STATEMENT (Only for those products labeled EN50131 Compliant) This product, IQ4 Hub, has been certified by Telefication/Kiwa for installations in accordance with EN50131 up to Grade 2, Class I and meets the requirements of Grade 2, Class I equipment per Standards: EN50131-1:2006+A1:2009+ A2:2017+A3:2020, EN50131-3:2009, EN50131-4: 2019, EN50131-10: 2014, EN50131-6:2017 Type A, EN50136-1:2012, EN50136-2:2013 ATS category SP2, SP4, DP1, DP3.
  • Page 175 LEGAL EN COMPLIANCE STATEMENT continued… Enable “EN Grade 2” Setting By enabling “EN Grade 2” setting, the following parameters will be changed automatically. - Entry Procedure (EU) - Follows entry procedures and alarm transmission delays specified by EN 50131-1 standards section 8.38 - Enables arming protest feature when trouble conditions are present.
  • Page 176 1.29+ (for Sur-Gard System IV Receiver), and Sur-Gard SGDRL5-IP version 1.04+ (for Sur-Gard System 5 Receiver). The IQ4 Hub integral communicator is monitored by the control panel and it is programmed via the programming menu available from the website portal.
  • Page 177 PD6662 COMPLIANCE STATEMENT (Only for those products used in UK installations) The IQ4 Hub is suitable for use in systems installed to conform to PD6662:2017 (with notification options: A, B, C, D, or F) at Security Grade 2 and environmental Class I. BS8243:2010 + A1:2014, where Option: A.
  • Page 178 (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Este equipo no cuenten desde su fabricación, con todos los componentes que permitan el establecimiento automático de llamadas de voz mediante la fun-cionalidad VoLTE. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 179: Specifications

    SPECIFICATIONS...
  • Page 180 915 MHz, long range, secure encrypted two-way wireless Up to 128 devices Security RF Depending on the model; either S-Line encrypted 319.5MHz, 345MHz or 433MHz Bluetooth Disarming, Audio Streaming Qualcomm Bluetooth Low Energy (BLE) 4.2 Flash Memory Internal Storage 16GB NAND Flash QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 181 SPECIFICATIONS - NORTH AMERICA Items Parameters IQ4 Hub LED Indicator Status LED Green (Disarmed), Red (Armed), Triple full color RGB LED Speaker/Siren 4w x 1 Front Facing 4watt x1 speaker and 85dB siren Microphone MEMs x 1 1 MEMs (micro electro mechanical system) Microphone...
  • Page 182 Keyfobs QS1331-840 Tilt Sensor QS1131-840 Flood Detector QS5536-840 Temperature Sensor QS5535-840 QS7133-840 IQ Hardwire 16-F NOTE: indicates that the device is certified to UL standards. These devices are not suitable for UL Commercial Burg applications. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 183 5806W3 Smoke Detector UL RF (NO ULC) 5808W3 Smoke Detector UL RF 5800CO CO Detector UL RF GG-CO8345 (2GIG-CO8-345) UL RF (NO ULC) CO Detector NOTE: Use only UL/ULC listed devices for UL/ULC certified installations. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 184 UL RF WS4949 2 Button Key Fob UL RB WS4939 UL RB 4 Button Key Fob WS4938 UL RB Pendant Button WS4920 UL RF/RB Wireless Repeater NOTE: Use only UL/ULC listed devices for UL/ULC certified installations. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 185 UL standards. These devices are to be used only for UL residential fire and burg applications and are not suitable to UL Commercial Burg applications. IQ4 Hub shall use security RF modem radio card model SRF-433AT&T (Digital Life protocol).
  • Page 186 UL/ULC Residential Burg UL RB (UL1023/ULC-S304 Security Level I) listed installations. Devices marked with in the table above can be used in UL/ULC Residential Fire UL RF (UL985/ULC-S545) listed installations. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 187 These devices shall be used only in conjunction with compatible control panel model IQ4 Hub UAE that includes Bukhoor mode. Model IQ4 Hub UAE incorporates the PowerG Modem radio card that operates in the 868MHz band. These products are used for applications in UAE.
  • Page 188 SPECIFICATIONS - EUROPE & UNITED KINGDOM Items Parameters IQ4 Hub Platform Android OS Android 9 LCD Display Size 7” (17.8CM) LCD Resolution 1024 x 600 pixels Brightness 300 cd/m RGB Color 24bit, 16.9 million colors Processor 8 Core Qualcomm SnapDragon 8 Core SOM (System On a Module) with 16 GB of NAND Flash...
  • Page 189 Altitude: Min 0 m to Max 2000m Humidity range: 20% RH to 93% RH (non-condensing) Environment Operating Ambient Temperature: Min -10°C to Max 40°C Storage Ambient Temperature: in -20°C to Max 55°C EN50130-5 Class I - Indoor ordinary location QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 190 PG8904(P), PG8914, PG8924, PG8934(P) PIR Motion Detectors with Camera PG8934(P), PG8944 Sirens PG8901, PG8911 Smoke Detector PG8936 Wireless CO Detector PG8913 Wireless Repeater PG8920 Vanishing Door/Window Contact PG8975 PowerG Wired to Wireless Converter PG8HRDW8, PG8WLSHW8 QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 191 Motion Detector WS4904 Motion Detector WLS914-433 Glass Break Sensor WLS912L-433 Shock Sensor EV-DW4927SS Smoke Detector WS4936 Carbon Monoxide Detector WS4933 2 Button Key Fob WS4949 4 Button Key Fob WS4939 Pendant Button WS4938 Wireless Repeater WS4920 QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 192 16GB NAND Flash Green (Disarmed), Red (Armed), Triple full color RGB LED. Note: Not enabled for EN50131 certified LED Indicator Status LED systems Speaker/Siren 4w x 1 Front Facing 4watt x1 speaker and 85dB siren QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 193 Output: 7vDC (⎓) 1000mA CC, or 7vDC (⎓) 1.5A CC, Input 100-240VAC 50/60Hz. Adapter Mount Back Plate SmartMount wall mount included. SmartMount table stand or sold separately. Argentina Chile Certification Reserved Columbia Uruguay 0 to 49C, up to 93% rela;ve humidity, indoor, dry ordinary loca;ons use only Operational Temperature Storage -20 to 50C QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 194 PG9904(P), PG9914, PG9924, PG9862, PG9872 PIR Motion Detectors with Camera PG9934(P), PG9944 Sirens PG9901, PG9911 Smoke Detector PG9936 Wireless CO Detector PG9933 Wireless Repeater PG9920 Vanishing Door/Window Contact PG9303, PG9975 PowerG Wired to Wireless Converter PG9HRDW8, PG9WLSHW8 QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 195 Green (Disarmed), Red (Armed), Triple full color RGB LED. Note: Not enabled for EN50131 certified LED Indicator Status LED systems Speakers/Siren 4w x 4 QuadSound 4x Front Facing 4watt speakers and 85dB siren Camera Front Camera 8MP wide angle 120° field of view, fixed focus camera with FlexTilt adjustment QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 196 Adapter SmartMount wall mount included. SmartMount table stand or SmartMount IQ Base table stand with Mount Back Plate built-in subwoofer sold separately. Argentina Chile Certification Reserved Columbia Uruguay 0 to 49C, up to 93% rela;ve humidity, indoor, dry ordinary loca;ons use only Operational Temperature Storage -20 to 50C QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 197 Document#: IQP4H-IM-NA Version: 1.1.A.2 Qolsys Inc. proprietary. Revision Date: 2206 Reproduction without permission is not permitted. Software Version: 4.3.0...

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