QOLSYS IQ PANEL Installation Manual
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QOLSYS IQ PANEL Installation Manual

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INSTALLATION MANUAL

Qolsys IQ Panel 1.4.1 Software
The Qolsys IQ Panel is a 7" touchscreen built with an
Android operating system, providing full security and
home control functionality in an easy to use interface.

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Summary of Contents for QOLSYS IQ PANEL

  • Page 1: Installation Manual

    INSTALLATION MANUAL Qolsys IQ Panel 1.4.1 Software The Qolsys IQ Panel is a 7” touchscreen built with an Android operating system, providing full security and home control functionality in an easy to use interface.
  • Page 2 Features accessible to users and installers alike are outlined in the IQ Panel User Guide. The information contained is confidential and proprietary, and is solely owned by Qolsys Inc. Any reproduction, modification or distribution without permission is strictly prohibited.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS CONTENTS HARDWARE 29- Sensor Groups 66- Cellular Test 88- Software Update Via SD 5- Exterior Front 40- Voice Prompt 67- Image Sensor Test Card 6- Exterior Back 41- Home Control Settings 68- Home Control Test 89- Power Down 7- Interior 42- Home Control Devices 69- Panel Test...
  • Page 4 INSTALLATION HARDWARE...

  • Page 5: Hardware

    HARDWARE EXTERIOR FRONT Panel Camera 7” LCD Resistive Touch Screen Emergency Button Microphone Home Button QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...

  • Page 6: 6- Exterior Back

    HARDWARE EXTERIOR BACK Mounting holes Cooling Vents Mounting plate SD Card Slot Two-Way Voice Speaker Panel Sounds Speaker Rear access opening Siren QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...
  • Page 7 Connector* Microphone Connector *CAUTION The battery should NEVER be disconnected without following proper power-down procedures (page 89) Failure to comply may result in data corruption, panel failure, and a void of the manufacturer's warranty QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...

  • Page 8: 8- Wiring Diagram

    HARDWARE WIRING DIAGRAM QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...

  • Page 9: 9- Installing The Back Plate

    (not position rear access provided) opening over the location of your wires QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...

  • Page 10: 10- Powering The Panel

    (page 89). Disconnecting the may cause damage to battery may result in data corruption or panel the IQ Panel. failure and a void of the manufacturer warranty. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 11: 11- Mounting The Hardware

    30-45 seconds WARNING: DO NOT CONNECT TO A RECEPTACLE CONTROLLED BY A SWITCH OR HIGH VOLTAGE. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...
  • Page 12 INSTALLATION SOFTWARE...

  • Page 13: 13- Home Screen Overview

    The Primary User Interface contains the panel apps, and the footer holds settings, help, and the dealer contact portal. Header or “Status” Bar Home Primary User Interface Footer or “Help” Bar QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 14: 14- Header Or "Status" Bar

    These LED lights will NOT illuminate if the panel is running on battery only The red header is labeled “System Armed-Away Mode” and indicates that all non- bypassed sensors are armed. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 15 Help Access video tutorials, FAQs, and URLs for other documentation. Contact Us Access security provider contact information including phone numbers, website and e-mail address for support and service. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 16 Default Installer Code Default Master Code Settings 1111 1234 Access to all Access to limited functions to install functions, including and customize the editing sensor names, panel and camera app, user peripherals management, and connecting to Wi-Fi QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 17: 17- Settings Menu

    SOFTWARE SETTINGS MENU FIND IT Settings Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 18 INSTALLATION INSTALLATION...
  • Page 19 INSTALLATION INSTALLATION FIND IT Settings Installation Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 20: 20- Security Account

    Loss of AC Power Timeout Account outage. (Range 1-10 minutes) Select how long to wait before reporting cellular signal failure or Loss of Cell Signal Timeout outage. (Range 10-120 minutes) Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 21 Languages English Settings languages. NOTE: Installation menu will ALSO be changed When enabled, allows a secondary panel to be paired with the Secondary Panel Disabled primary Installation Security Account Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 22: 22- Security Sensors

    See current status of all security device information sensors Security Sensors Edit Sensor Sensor Group Make changes to existing sensors Quick reference to all sensor groups and their actions Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 23 “Edit Sensor” app) Auto Learn Sensor 6. Click “Add” to save the information and complete the process. Adjustments can be made later from “Edit Sensor” Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 24: Add Sensor

    6. Indicate sensor group from list Security Sensors 7. Indicate whether you want voice prompts on or off Add Sensor 8. Click “Add” to save the information and complete Installer Code Access the process. Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 25: 23- Autolearn Sensor

    Door/Window Motion Glass Break Key Fob Keypad Medical Pendant Settings Smoke Detector CO Detector Installation Hardwire Translator Wireless Translator Security Sensors Heat Water AutoLearn Freeze Sensor Tilt Installer Code Access Image Sensor Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 26: Sensor Name

    When you select the sensor name field you can choose from a variety of preset sensor names by scrolling up and down or create a custom description. Settings Installation Security Sensors AutoLearn Sensor Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 27 “Done. ” The name will appear in the field next to “Sensor Name. ” Name appears Use the Android Keyboard to type Settings in the box Type sensor name, Installation touch “Done” Security Sensors AutoLearn Sensor Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 28: 28- Chime Type

    CHIME TYPE FIND IT Because of the dynamic nature of the way the IQ panel pairs and understands each individual sensor, you can program each to have a unique chime or even turn chiming off for that individual sensor. To customize your chime for a particular sensor touch the chime type button and choose from the list.
  • Page 29 “Sensor Group” app under “Security Sensors. ” Installation You can also find descriptions of Security Sensors how these sensor groups behave AutoLearn on the following pages. Sensor Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 30: 29- Sensor Groups

    SENSOR GROUPS DOOR/WINDOW GROUP NAME SUPERVISED SCENARIO Allows you to exit during countdown after selecting arming type Entry-Exit- Normal and when opened starts countdown before triggering alarm. Delay Times determined by “Normal Entry-Exit Delay” in “Timers” app. Allows you to exit during countdown after selecting arming type Entry-Exit- Long Delay and when opened starts countdown before triggering alarm.
  • Page 31 SENSOR GROUPS DOOR/WINDOW GROUP NAME SUPERVISED SCENARIO Regardless of arming state, this sensor triggers a chime if it is Local Safety Sensor opened (non-reporting to central station) Great for medicine cabinets, pool gates, chemical storage, etc. Reporting Safety Regardless of arming state, this sensor triggers an alarm if it is Sensor opened.
  • Page 32 Regardless of arming state, this sensor triggers a chime when it Away- Delay Motion detects motion Triggers a local alarm if motion is detected regardless of arming Safety Motion state (non-reporting to central station) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 33 SENSOR GROUPS GLASS BREAK GROUP NAME SUPERVISED SCENARIO Glass Break Arms IQ Glass in both “Stay” and “Away” mode Glass Break -Away Only Arms IQ Glass in “Away” mode only KEY FOB GROUP NAME SUPERVISED SCENARIO Worn or carried, the button(s) is/are programmed to trigger a police Mobile Intrusion panic Worn as a wrist watch or pendant, the button(s) is/are programmed to...
  • Page 34 Installed in a fixed location such us under a desk, the button(s) is/are Fixed Intrusion programmed to trigger a police panic Installed in a fixed location such us under a desk, the button(s) is/are Fixed Silent programmed to trigger a silent police panic QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 35 Worn as a wrist watch or pendant, the button(s) is/are programmed to Mobile Medical trigger a medical panic Installed in a fixed location such us under a desk, the button(s) is/are Fixed Medical programmed to trigger a medical panic QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 36 SENSOR GROUPS SMOKE DETECTOR/HEAT GROUP NAME SUPERVISED SCENARIO Triggers an alarm when sensor detects smoke/rapid rise in Smoke-Heat heat. CO DETECTOR GROUP NAME SUPERVISED SCENARIO Triggers an alarm when sensor detects Carbon Monoxide. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 37 NAME SUPERVISED SCENARIO Triggers an alarm when sensor is tampered in “Stay” or Takeover “Away” mode WIRELESS TRANSLATOR GROUP NAME SUPERVISED SCENARIO Triggers an alarm when sensor is tampered in “Stay” or Translator “Away” mode QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 38 Please note: When you select “Water” as your sensor type you will be given two additional options under “Sensor Sub-Type” If you are pairing the IQ TempH20, use “Multi-Function-1” All other sensors, use “Flood-2” FREEZE GROUP NAME SUPERVISED SCENARIO Freeze Triggers an alarm when sensor detects low temperatures QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 39 Delay alarm. Times determined by “Long Entry-Exit Delay” in “Timers” app. Panel will chime if the garage is opened, regardless of arming Garage Tilt- Safety Tilt state (non-reporting) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 40: 40- Voice Prompt

    (on/off). Installation With the IQ Panel you can toggle each of these on or off for each individual sensor, leaving Security Sensors voice prompts on some doors while turning them off on others. AutoLearn NOTE: Sensors programmed as “Safety Sensors”...
  • Page 41 INSTALLATION HOME CONTROL SETTINGS FIND IT The Home Control Settings allows an installer to set the maximum number of Z-Wave devices allowed on the IQ Panel in each of 4 categories. Setting Default Description Thermostats Maximum number of supported Thermostats the panel will allow (1-5)
  • Page 42 Home Control Devices In the Home Control Devices app you add, edit, or remove Z-Wave devices. Remove All Devices Delete all Z-Wave devices from Add Device the IQ Panel’ s memory Pair new devices Rediscover Network Edit Device Re-establishing connection to...

  • Page 43: 43- Add Device

    Devices 6. Click “Add” to save the information and Add Device complete the process. (Adjustments can be made later from “Edit Device” app) Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 44: 44- Clear Device

    INSTALLATION FIND IT CLEAR DEVICE Clears the memory of a Z-Wave device so it can be paired with the IQ Panel This function also deletes the device from the IQ Panel if the device has been previously paired with this panel.
  • Page 45 FIND IT DELETE DEVICE FROM PANEL Allows you to remove a Z-Wave device from the IQ Panel’ s memory. NOTE: this feature does NOT clear a Z-Wave device’ s internal memory, so you may want to use “Clear Device” if you plan to use that device with another panel.

  • Page 46: 46- Remove All Devices

    INSTALLATION FIND IT REMOVE ALL DEVICES Removes all Z-Wave devices paired with the IQ Panel and resets the Z-Wave module on the panel. Touching “Remove All Devices” brings a confirmation pop-up asking you to confirm Settings your decision to remove all devices.

  • Page 47: 47- Rediscover Network

    If you move a Z-Wave device, add a new device, or experience trouble with a device, rediscovering the network will cause the selected device to find the best path to the IQ Panel. Check the box next to the device(s) you...

  • Page 48: 48- Neighbor Info

    NEIGHBOR INFO The “Neighbor Info” shows you what devices are dependent on a particular device. This device may be using these other devices to connect to the IQ Panel or could be the way these devices are able to connect.
  • Page 49 INSTALLATION FIND IT COUNTERS Counters show you the Z-Wave commands sent by the IQ Panel’ s Z-Wave radio. COUNTER DESCRIPTION Command was successful and acknowledged by the sensor; it did not use the normal Acked commands automatic Z-Wave network route to execute the command for this device (command...
  • Page 50 Exit Delay: How much time users have to exit the location before the panel Long Entry-Exit Entry: Installation arms itself. Delay 100
 When SIA Limits enabled: 45 to 254 seconds Exit: 120
 When SIA Limits disabled: 05 to 254 seconds Timer Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 51 INSTALLATION SOUND FIND IT The IQ panel sound settings can be found here as well as inside the “apps" section of the panel on the home screen. Master Code has access to this section as well as installer code. Setting...
  • Page 52 Select the chime type for Sensor Low Battery, Sensor Tamper, and Panel Tamper chimes. Sound Beep Chimes Trouble Beeps Determines the amount of time between each trouble beep emitted. Time can be set Timeout between 3-60 minutes. (Default is 3 minutes.) Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 53: 53- System Logs

    Warn: Record warnings, errors, and fatal issues
 Info: Record all generic, non-customer related information
 Debug: Record diagnostic messages, Info, Warnings, Errors, and Fatal issues
 Installer Code Access Verbose: Record all non-customer identifying information Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 54: 54- Upgrade Software

    INSTALLATION UPGRADE SOFTWARE FIND IT The IQ panel can upgrade it software using one of three channels: Wi-Fi, cellular, or SD card. Setting Description Delete All Sensors and Devices Erases all the security sensors and Z-Wave devices from the system’ s memory.
  • Page 55 Only displayed when “https Upgrade” is disabled.) Automatic Upgrade Allow the panel to update software itself as new versions become available Automatic Upgrade Interval Determine how often the IQ Panel should look for software updates on the server. (Default is every 24 hours) Settings Installation Upgrade...

  • Page 56: 56- Siren And Alarms

    Enabled triggered. When disabled, the panel emits a “water” tone. Allow Master Code To Disabled Allow the master code to access these features and settings Access Siren and Alarms Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 57: 57- Security And Arming

    If panel is armed “Away” but a delay door is not opened, the panel Auto Stay Enabled assumes you are still home and changes arming to “Stay” mode Arm Stay No Delay: Enabled Arm stay immediately with no countdown timer Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 58 Keyfob Instant Arming Enabled arm the system. Allow Master Code to Access Disabled Allow the master code to access these features and settings Security and Arming Settings Installation Security and Arming Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 59: 59- Camera Settings

    Allow Master Code to Disabled Allow the master code to access these features and settings Settings Access Image Settings Installation Camera Settings Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 60: 60- Remote Devices

    INSTALLATION REMOTE DEVICES FIND IT The IQ Panel can pair with the IQ2, a Qolsys secondary tablet running the proprietary Qolsys secondary software. (Secondary tablets sold separately, see your distributor for details) To add a new secondary device: 1- Touch “Add”...

  • Page 61: 61- Dual Path

    Alarm.com. *Note: The IQ Panel must be connected to a wi-fi network to enable Dual Path Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY...

  • Page 62: System Tests

    SYSTEM TESTS...
  • Page 63 Z-Wave devices Cellular Test Panel Test Test the panel’ s connection to Runs through a full diagnostic the cellular network of every panel system Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 64 WI-FI TEST FIND IT Wi-Fi Test The Wi-Fi test checks the IQ panel’ s connection to your network. Before running this test, be sure to connect the panel to the network. See “customization” section for directions on connecting to Wi-Fi.
  • Page 65 Settings The panel will audibly report and display the results. Results for the current sensor being tested will appear green (pass) or red (fail). System Tests Sensor Test Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 66: Cellular Test

    CDMA module with Test the Verizon network. This should already have been completed at the factory and if attempted will generate a pop up warning. Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 67: Image Sensor Test

    “View” next to it’ s name Image Sensor Test Request Peek In tests the camera (results appear in the Camera App and on the customer’ s Alarm.com ) Installer Code Access Touch “Sensor Tests” Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 68 “Normal” result and indicates the day and time of the test. Settings System Tests Home Control Test Installer Code Access Master Code Access Note: If test fails, try deleting the device and re-pairing it with the panel. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 69 Results Test results are reported as “pass/fail” Settings and are color coded green or red. Under “Test Time” the date System Tests and time of the test. Panel Test Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 70: Customization

    CUSTOMIZATION CUSTOMIZATION...

  • Page 71: System Settings

    System SD Card Display total space, available space and the option to unmount an inserted SD Card Settings Date & Time Manually adjust the panel’ s date and time Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 72 Touch “System Settings” System Settings Touch “Wireless Settings” Available networks appear in a list. Touch the desired network and use the Touch “Wi-Fi Settings” keyboard to type the password (if required) Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 73 This Weather information is updated once per day via Alarm.com services. LOCATION Weather reporting is based on location as indicated by the zip code entered into Alarm.com when the account is created. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 74 CUSTOMIZATION PHOTO FRAME FIND IT PHOTO FRAME The IQ Panel can be set to display digital photos when not in use. This feature, called “Photo Frame” can be toggled on or off within the “Photo Frame” app. PHOTO FRAME ON...
  • Page 75 ADD PHOTOS: Add new photos using an SD card o download one of several “Wi-Fi” photo sets using your panel’ s WiFi connection. SETTINGS: Change transitions, adjust display time, set automatic on/ off times and more. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 76 NOTE: Before removing the SD Card, go to -Saved in folder entitled Card will slide all the way in. “Settings” then touch “System Settings” “Photos” To remove, push gently and card will spring out. then “SD Card” and select “Unmount” QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 77 LCD at night) Automatically 6:00 AM Determines the time when the display “wakes up" after sleeping. (use this turn on display feature to turn the LCD back on in the morning) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 78 “Done” Security 3. Touch “Save” or “Add” to complete Sensors* the process and save your changes. Edit Sensor *You can also edit the names of Home Control Devices Installer Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY Master Code Access PAGE...

  • Page 79: Edit Chimes

    EDIT CHIMES FIND IT Sensors or devices paired with the IQ Panel can be assigned a unique tone or chime to help the end-user differentiate between them. For example, you may want to have a separate chime on a pool gate than you do for the front door, or assign a unique tone to the back door so you can distinguish it from the front.
  • Page 80 CUSTOMIZATION USER MANAGEMENT FIND IT The IQ panel can hold up to 242 user codes. Only installers and master users can access this app and once created you can edit all information but user type (Installer, Master, User, Guest) User Type...

  • Page 81: Load Help Videos

    LOAD HELP VIDEOS FIND IT You can customize the IQ Panel with your own help videos using an SD Card. Note: Videos must have a resolution of 800x480, in MP4 format with a bitrate under 2000 each. All videos combined must be less than 200MB...

  • Page 82: Troubleshooting

    TROUBLESHOOTING...
  • Page 83 Shows which version of the Android system the panel has currently installed Hardware version Displays the version of the panel hardware Installer Code Access System PIC Version Displays the panel’ s PIC version Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 84 Shows the panel’ s PCA serial number ICCI ID Displays the panel’ s ICCI ID number System Part Number Displays the Qolsys part number for the device System Serial Number Displays the system’ s serial number Settings RF PIC Version Displays the system’...
  • Page 85 Displays the system’ s IMEI/MEID. The last 10 digits is the Alarm.com radio serial IMEI/MEID number About Home ID ID Number assigned to panel and used by Z-Wave functionality Z-Wave Firmware Version of firmware installed in Z-Wave radio Version Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 86 Settings 4- Touch "Upgrade Software" 5- Touch "Upgrade Using Network"  The IQ Panel will check for the latest software update. Installation If your panel is up to date you will see a message confirming that you have the most recent software version.
  • Page 87 Enter Installer code (default is 1111) Touch “Installation” Touch “Upgrade Software” Make sure the “Automatic Updates” button is checked. Settings Installation SUPPORT Upgrade Software QUESTIONS? Contact us at techsupport@qolsys.com Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 88 4- Drag all files to your SD card.  Delete ANY other files, and safely remove the SD card from your computer
 5- Slide your SD card into the slot on the back left of the IQ Panel.
 6- Touch “Settings” and enter a valid installer code (default is 1111)
...
  • Page 89 4.Wait for panel LEDs to turn off steps in the proper sequence may result in Settings 5.Disconnect the power data corruption and/or panel failure. Power Down SUPPORT QUESTIONS? Contact us at techsupport@qolsys.com Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 90: Panel Reboot

    3.Wait for the panel to restart Settings IMPORTANT: Failure to follow these steps properly may result in data corruption and/or panel failure. Panel Reboot SUPPORT QUESTIONS? Contact us at techsupport@qolsys.com Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 91 “Home” button for 30 seconds. x 30 sec IMPORTANT: Performing a hard reset may result in data corruption and/or panel failure. Home Only use this when absolutely necessary. SUPPORT QUESTIONS? Contact us at techsupport@qolsys.com QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 92 2) If test continues to fail, battery may be faulty and replace it Checks panel's LCD screen 1) Reboot the panel and repeat the test. LCD On/Off Installer Code Access operation. 2) If this test continues to fail, LCD may be faulty Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 93 2) Run cell connectivity test on Settings / System Tests page Installer Code Access Check panel support mode Support Mode 1) Contact Dealer to disable ADB from Alarm.com dealer site (adb) is enabled Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 94 System Integrity Check panel software integrity 1) Contact Dealer to re-install the software Z-Wave Enable/ Check panel's ZWave module 1) Reboot the panel and repeat test. Disable operation 2) Master reset and repeat test Panel Test Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 95: System Monitor

    SYSTEM MONITOR FIND IT The system monitor allows you to see the Wi-Fi connection and information, as well as the other services running in the panel. Settings System Monitor Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 96 If your panel cannot load a help video you will receive an error message. Please ensure that your video(s) meet the requirements: Acceptable File types: .m4v Total storage space: Settings 200MB NOTE: videos look best Load Help in aspect ratio Videos 800x480 Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 97: Legal

    LEGAL IMPORTANT Important warning and information can be found on the interior and exterior of the panel’ s mounting plate. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 98 —Increase the separation between the equipment and receiver.  —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  —Consult the dealer or an experienced radio/TV technician for help QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 99 Cet appareil numérique de la classe [B] respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada. IMPORTANT! Changes or modifications not expressly approved by Qolsys Inc. could void the user’ s authority to operate the equipment. CAUTION! This equipment complies with radiation exposure limits set forth for uncontrolled environment. The antenna(s) used for this transmitters must be installed to provide a separation distance of at least 20 cm from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter.

  • Page 100: Specifications

    SPECIFICATIONS Items Parameters IQ Panel Platform Android OS Android 2.2.2 LCD Display Size 7 inch LCD Resolution 800x480 Brightness 320 cd/m2 24bit Touchscreen Type Resistive, single touch User Codes Up to 242 Role-based (Dealer, Installer, Master, User, Guest, Duress) Wireless WiFi WiFi 802.11b/g/n, 2.4Ghz,1x1...

  • Page 101: Specifications

    SPECIFICATIONS Items Parameters IQ Panel Camera Front Camera 0.3MP, Fixed Focus Microphone Microphone Embedded omni-directional microphone + high gain for 2-way voice Siren Piezo Built-in SIA-Rated siren with sound pressure level at 91 dba at 3.05m (conforms to UL 1023)
  • Page 102 Document#: IQPANEL-IM-08-14 Conforms to UL Std. S985, 1023. & 1635 Revision Date: 8/11/14 Certified to ULC Sub C1023 & ULC Std S545 Qolsys Part #: QS-9004-VRZ Qolsys Inc. proprietary. Software version: 1.4.1 Reproduction without permission is not permitted.

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