Interpreting The Report - Polycom GlobalManagementSystem User Manual

Call Detail Record

Interpreting the Report

The order given here is the same order for both the html report and the .csv report. The table
below describes the meaning of each for report interpretation.
Column
header
Acc't
System
Date/Time
Far Site
Direction
Chan.
Global Management System User's Guide
Figure 7.3 Call Detail Record > Report
Account Name of video
numbers endpoint
appear here
Description
Account. Account number designated in Account Management
Name of System
Date and time when call was made
Type of call. Designates whether the call is IP-based or an ISDN call and
displays the IP address or Phone Number of other endpoint
Whether the call is inbound or outbound
Channels. The number channels connected during a call specific to ISDN.
For ISDN calls, the number of channels connected will be shown. In general,
every 2 channels connected equals 1 ISDN line. However, the number of
lines connected is dependent on how many channels were connected, i.e.
(2 channels = 1 ISDN line, 3 channels = 2 ISDN lines) If an odd number of
channels connect, the number of ISDN lines connected is equal to the next
even number divided by 2.
Date and time Far site
of call address
Direction of
call: Inbound or
Outbound
Duration of
video call
Number of
channels used
Save file to
.CSV format
Chapter 7 Reports 91