Software Update Log - Polycom GlobalManagementSystem User Manual

Updating ViewStation Software

Software Update Log

Every time Software Update is performed, Global Management System creates a log of all
the software update events that occur. This log file details the steps to completion for a given
Software Update.
If Software Update failed during the process, then all steps until the point of failure will be logged
here. Using this file, further analysis can be made in determining why the ViewStation did not
update.
A Polycom folder will be created in either the install folder or the install drive. Software logs will
appear in this folder.
If GMS is installed in drive:\Program files\Polycom\PWX, the file path will appear like this:
drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-dd-ss.log
If GMS is installed in drive:\gms\pwx, the file path will appear like this:
drive:\gms\pwx\log\softupdate\1_1_1_1_@_yyyy-mm-dd-ss.log
Global Management System User's Guide
1_1_1_1_
_yyyy-mm-dd
-ss
IP address of the system
Date of occurrence
Time Software Update started
Chapter 4 Software Update 69