Polycom GlobalManagementSystem User Manual page 73

Updating ViewStation Software
Status
You can validate your Software Updates by viewing the status column in the Software Update
window. The following are possible results when proceeding with Software Update.
If the Status for a system is pending or failed, these are the possible reasons why a system has
not yet been updated with the latest software.
Pending State
1. The device is offline.
2. Device is currently in a call.
Failure State
1. Software Update location not specified for the device and/or model.
2. Software Update file location does not exist.
3. The device is no longer managed by this server.
4. Device password needed.
5. Network error.
6. Update timed out
7. Internal error occurred. Please reboot the selected device.
8. Error unknown. Please reboot the selected device.
Global Management System User's Guide
Status Column
Pending
Updating
Successful
Failed
Description
Pending to update
Software Update in progress
Software Update completed
Could not perform Software Update
Chapter 4 Software Update 68