Polycom ReadiManagerSE200 Operator's Manual
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Polycom ReadiManagerSE200 Operator's Manual

Polycom ReadiManagerSE200 Operator's Manual

Polycom readimanagerse200 network: operator guide
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Polycom ReadiManager SE200
Operator's Guide
Version 1.0.1
August 2006
PN: DOC2128B

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Summary of Contents for Polycom ReadiManagerSE200

  • Page 1 Polycom ReadiManager SE200 Operator’s Guide Version 1.0.1 August 2006 PN: DOC2128B...

  • Page 2: Trademark Information

    You use the information in this document at your own risk, and Polycom will not be liable for errors or omissions in this document. Polycom does not warrant that the information contained in this document will meet your particular requirements or the requirements of any particular installation.

  • Page 3: Table Of Contents

    Contacting Polycom Technical Support ........viii...
  • Page 4 Monitoring Network Sites ..... . . 5–14 About the Monitoring Network Sites Screen ......5–14 Monitoring Network Intersite Links .
  • Page 5 Clearing Events from the Log ......... . . 7–3 Exporting the Log .
  • Page 6 Polycom ReadiManager SE200 Operator’s Guide...

  • Page 7: About This Guide

    About This Guide This document, the Polycom ReadiManager SE200 Operator’s Guide, describes how to configure and use Polycom® ReadiManager™ through the Operator View. Documentation Resources In addition to this guide, the available documentation that describes the Polycom ReadiManager SE200 system includes: •...

  • Page 8: Contacting Polycom Technical Support

    Polycom ReadiManager SE200 Operator’s Guide Contacting Polycom Technical Support For additional help, contact your Polycom Administrator or Polycom Technical Support at: • • • viii 1-800-POLYCOM 408-474-2050 techsupport@polycom.com...

  • Page 9: Preparing To Use Readimanager

    Preparing to Use ReadiManager This chapter describes how to set up and configure your computer and browser, introduces the Operator role, and provides instructions for navigating the ReadiManager screens. Minimum System Requirements The client computer must meet the following minimum system requirements: •...
  • Page 10 Web site from which you can obtain this software. After it has been installed, close Internet Explorer and reopen it. Install the third-party .NET control that contains the Polycom plugin DLL, and then install the plugin DLL. Enable security for .NET components. To do so, run an ActiveX control or a Security Enabler utility.

  • Page 11: Logging In

    10 Click Apply to save your changes. 11 Click OK to close the Internet Options dialog box. Logging In You access ReadiManager through Microsoft Internet Explorer. To access ReadiManager from your computer >> To log in to ReadiManager In the ActiveX controls and plugins section, set the following to Enable or Prompt.

  • Page 12: Introducing The Operator View

    To log out of ReadiManager >> Introducing the Operator View The Operator View organizes information about your video conference network in a series of screens accessible through the menus at the top of ReadiManager. You can use the Operator View screens to: •...

  • Page 13: Moving Between Screens

    Moving Between Screens ReadiManager screens share similar elements, including menus, lists, and filters to view item details. Figure 1-4 shows the primary navigation elements. Figure 1-4 Sorting a List You can change the order in which information is displayed in a list by sorting it.
  • Page 14 Polycom ReadiManager SE200 Operator’s Guide To filter a list Note: You can enter a partial string to find entries that start with that string. 1–6 In the Filter by drop-down list, select the criterion to specify items to display. Click Filter.

  • Page 15: Using The Conference Schedule

    Using the Conference Schedule The conference schedule enables you to schedule and manage conferences through ReadiManager. About the Scheduled Conferences Screen Choose Scheduling > Conferences to display the Scheduled Conferences screen. From this screen, you can: • • • For details, see Table 2-1. Figure 2-1 View information for future, active, or finished conferences.

  • Page 16: Scheduling A Conference

    From the menu bar, choose Scheduling > Conferences. On the Scheduled Conferences screen, click New. The Web Scheduling Wizard appears. For instructions about using the Web Scheduling Wizard, see the Polycom ReadiManager Web Scheduling Guide. From the menu bar, choose Scheduling > Conferences.

  • Page 17: Deleting A Scheduled Conference

    Note: Changes you make to a conference that is part of a series of recurring conferences apply only to the selected conference. Deleting a Scheduled Conference You can delete a scheduled conference. Note: You cannot delete an active conference. If a scheduled multipoint conference has started, you must end it before you can delete it.
  • Page 18 Polycom ReadiManager SE200 Operator’s Guide 2–4...

  • Page 19: Monitoring Conferences

    Monitoring Conferences This chapter describes conference monitoring, which allows you to review the status of active conferences (scheduled and unscheduled) and future conferences. About the Conference Monitoring Screen Choose Monitoring > Conferences to display the Conference Monitoring screen. From this screen, you can: •...

  • Page 20: Viewing Details About Conferences And Participants

    Viewing Details About Conferences and Participants You can view details about a conference and participants. Conference Details For details, see Table 3-1. For Polycom MGCs, see the MGC documentation for more information about these fields and their values. Table 3-1...
  • Page 21 Table 3-1 Fields in the Conference Details Tab (continued) Field Description Status The status of the conference in text, which includes the time (active or future) and the alert status. Date The start date of the conference. Time For a scheduled conference, the start and end times of the conference.
  • Page 22 Polycom ReadiManager SE200 Operator’s Guide Table 3-1 Field Video Format Audio Algorithm Dual Stream Mode T120 Chairperson Option Message Service Type Message Service Name Entry Tone Exit Tone End Time Alert Talk Hold Time Fields in the Conference Details Tab (continued) Description For an MGC conference, displays the video format.

  • Page 23: Participant Details

    Table 3-1 Fields in the Conference Details Tab (continued) Field Description Audio Mix Depth For an MGC conference, shows for how many sites the audio mix depth is set. Lecture Mode For an MGC conference, indicates whether a conference is set to lecture mode.
  • Page 24 Polycom ReadiManager SE200 Operator’s Guide Table 3-2 Field Type Status Date Time Dial-Mode Interface Address/Number Rate Caller Name Caller Device Caller Site Caller Device Status Callee Name Callee Device Fields in the Call Details Tab Description The ID for the participant’s call.
  • Page 25 Table 3-2 Fields in the Call Details Tab (continued) Field Description Callee Site The name of the site receiving the call. Callee Device The status of the device receiving the call. Status Indicates whether the participant is associated with a device designated as VIP.
  • Page 26 Polycom ReadiManager SE200 Operator’s Guide...

  • Page 27: Managing Active Conferences

    Managing Active Conferences This chapter describes how to manage active conferences (scheduled and unscheduled) and their participants. Conference Management Options From the Operator View, you can: • • • • • • • • Note: When a conference cannot start automatically, you must create the conference in the MCU and connect to each dial-out participant.

  • Page 28: Changing An Active Conference

    Polycom ReadiManager SE200 Operator’s Guide Figure 4-1 Changing an Active Conference You can change active conference settings. Note: To change a future conference, use the Scheduled Conferences screen. To change an active conference Table 4-1 Field Conference Details Conference Name...
  • Page 29 Dial Mode The connection for the participant: Dial-In (outgoing) or Dial-Out (incoming). Interface The network interface type for the participant: H.323 (IP) or (H.320) ISDN. Bit Rate The speed of the participant’s connection. Managing Active Conferences...

  • Page 30: Action Buttons On The Conference Management Screen

    Polycom ReadiManager SE200 Operator’s Guide Action Buttons on the Conference Management Screen From the Manage Active Conference screen, you can make conference-level and participant-level changes using action buttons. Table 4-2 describes the these buttons. Table 4-2 Button Conference-level Extend Conference Time...

  • Page 31: Ending A Conference

    Click Close. To notify the conference owner or participants that the conference has been extended, click Send Message. You can only send messages to participants with registered Polycom devices. Ending a Conference You may need to end a conference when: •...

  • Page 32: Adding A Participant

    Polycom ReadiManager SE200 Operator’s Guide Adding a Participant You can add one or more participants to an active conference, including: • • Note: You can only add a participant to a conference that occurs on the MGC, which dials out to the participant.

  • Page 33: Adding A Guest (External Participant)

    Figure 4-4 Dial Settings Dialog Box In the Dial Settings dialog box, make any desired changes to settings and click OK. For details, see Table 4-3. Click Update in the Add Participants dialog box. Click Close. Table 4-3 Fields in Dial Settings Dialog Box Field Description Name...
  • Page 34 Polycom ReadiManager SE200 Operator’s Guide To add a guest to an active conference 4–8 Display the list of conferences. Select the active conference you want to change and click Manage. On the Manage Active Conference screen, click Add Participants. In the Add Participants dialog box, click External Participants.

  • Page 35: Muting And Unmuting A Participant

    Table 4-4 Fields in Add External Participant Dialog Box Field Name Dial Type Dial Options Number Note: In a scheduled point-to-point ISDN call from a resource to a guest, only one endpoint displays as connected in the Conference Monitoring screen, because device information is not available for an endpoint that the ReadiManager SE200 system does not manage.

  • Page 36: Disconnecting And Reconnecting A Participant

    To disconnect or reconnect a participant Acknowledging Help Only a participant with a registered Polycom device can send a request for help. To acknowledge a request for help Sending a Message You can only send a message to one or more participants with registered Polycom devices.
  • Page 37 Select the participant to whom you want to send the message. Click Send Message. The Send Message dialog box appears. Figure 4-6 Send Message Dialog Box Type a message up to 100 characters long and then click OK to send it. Click Close.
  • Page 38 Polycom ReadiManager SE200 Operator’s Guide 4–12...

  • Page 39: Device And Site Monitoring

    View call-related information and alerts. View device details. Manage devices. Monitor H.323 video endpoints, MCUs, and third-party devices. For Polycom devices, help participants who have requested it by sending a text message to the device, which displays on the monitor. Troubleshoot problems.
  • Page 40 Polycom ReadiManager SE200 Operator’s Guide Figure 5-1 Table 5-1 Column Status Alert Device Name Device Monitoring Screen Information in the Device Monitoring Screen Description The current status of the device. The device is in a call. The device is not in a call, but is online.

  • Page 41: Viewing Details About Individual Devices

    Device information and status Call information and statistics Alerts, which include errors and warnings for all Polycom devices and component information for MGC cards Video feed verification for a Polycom device during a video conference call when remote monitoring is enabled for that device...

  • Page 42: Device Information And Status

    Polycom ReadiManager SE200 Operator’s Guide To change the selection of the current view >> To hide the current view >> Device Information and Status For details, see Table 5-2 and Table 5-3. Figure 5-2 Select the desired view from the Current View drop-down list.
  • Page 43 Fields in the Device Status Tab Field Description Status/Info ISDN Line Status For Polycom endpoints only, indicates the status of the ISDN line. Indicates the line is connected and initialized. Indicates the line could not be initialized. Gatekeeper For all H.323 devices and third-party endpoints, indicates Registration Status the gatekeeper registration status of the device.
  • Page 44 Polycom ReadiManager SE200 Operator’s Guide Table 5-2 Figure 5-3 Table 5-3 Fields in the Device Status Tab (continued) Field Description Capabilities ISDN Assignment Indicates how the ISDN number shown as the video Type number in the device list was assigned to this device.

  • Page 45: Call Information For Devices

    Table 5-3 Call Information for Devices For details, see Table 5-4 Fields in the Device Information Tab (continued) Field Description LAN Host Name The host name that the device uses to register with the DNS server. MCMS Version For an MGC only, the software version of the MGC Name controller.
  • Page 46 Polycom ReadiManager SE200 Operator’s Guide Figure 5-4 Table 5-4 Field Call Status Call Type Video Protocol Video Format Call Info Tab Fields in the Call Info Tab Description Icons indicating the status of a call. Indicates the device is in a call.
  • Page 47 Table 5-4 Fields in the Call Info Tab (continued) Field Description Audio Protocol The audio protocol in use. Options are: • G.711 • G.722 • G.728 • Siren14 Far Site Name The name of the device at the other end of the call. Far Site Number For a point-to-point call, the IP address for the device at the other end of the call.
  • Page 48 Polycom ReadiManager SE200 Operator’s Guide Table 5-5 Field Video Rate Used Video Frame Rate Video FEC Errors Total Packet Loss % Packet Loss Audio Packet Loss Video Packet Loss Audio Jitter Video Jitter Figure 5-6 Table 5-6 Field Tx Clock Rate...

  • Page 49: Alerts For Devices

    Table 5-6 Field Error Sync Call Type Alerts for Devices Critical errors require immediate attention. Other errors indicate that the system is not functioning correctly. Warnings indicate that the user may be inconvenienced during device operation. Errors and warnings may occur simultaneously. Errors appear in red;...
  • Page 50 ISDN line. The device could not find the gatekeeper with which it usually registers. An unexpected error has occurred. Restart the system. If the problem persists, contact Polycom Technical Support. Note: Available for iPower only. You entered an incorrect password.
  • Page 51 Table 5-7 Information in System Alerts Tab (continued) Error or Warning Message Low Battery Lost Directory Server Server Redirection Camera Disconnected Figure 5-8 Component Alerts Tab Table 5-8 Information in Component Alerts Tab Column Description Card Slot Number The slot number in which the card is inserted. The list shows all cards on the MGC.

  • Page 52: Video Feed For Devices

    You can also verify the video feed from the Monitoring Conferences screen. Figure 5-9 Monitoring Network Sites You can monitor the activity at each site in the network and network traffic that is generated by video calls. About the Monitoring Network Sites Screen To display the Monitoring Network Sites screen, choose Monitoring >...

  • Page 53: Monitoring Network Intersite Links

    Figure 5-10 Table 5-9 Monitoring Network Intersite Links You can view the status of links between sites in a video conferencing network. Network intersite links consist of: • • Monitoring Network Sites Screen Information in the Monitoring Network Sites Screen...

  • Page 54: About The Monitoring Network Intersite Links Screen

    Polycom ReadiManager SE200 Operator’s Guide Intersite links are part of the network topology. Information about them is entered in the ReadiManager Administrator View. To view the Monitoring Network Intersite Links screen, choose Monitoring > Network Intersite Links. The Monitoring Network Intersite Links screen updates status every three seconds.
  • Page 55 Table 5-10 Information in the Monitoring Network Intersite Links Screen (continued) Column Description % Packet Loss The percentage of packet loss, compared to the total number of packets being sent over time. Average Jitter The average jitter for all calls over the intersite link.
  • Page 56 Polycom ReadiManager SE200 Operator’s Guide 5-18...

  • Page 57: Viewing Call Detail Record Reports

    You can use data from the reports to troubleshoot problems, provide information about network traffic, and ensure accurate billing for video calls. Note: To be included in the ISDN CDR, devices in the call do not need to be currently registered with the gatekeeper or global directory server.
  • Page 58 Polycom ReadiManager SE200 Operator’s Guide Figure 6-1 Table 6-1 Column Call ID Conf ID Date/Time Source Source Address Destination Destination Address Call Type Bandwidth (Kbps) Duration (min) Q.850 Code Note: IP calls through the Global Address Book that are not registered to the gatekeeper do not display in the CDR Table - IP View screen.

  • Page 59: The Cdr Table - Isdn View

    The CDR Table - ISDN View To display the CDR Table - ISDN View, choose Reports > ISDN Calls. The calls are listed in order of date and time, with the earliest call shown first. For details, see Table 6-2. Figure 6-2 Table 6-2 CDR Table - ISDN View Screen...

  • Page 60: Viewing A Cdr Report

    Polycom ReadiManager SE200 Operator’s Guide Viewing a CDR Report Follow this procedure to generate CDR reports. To view a CDR report Exporting a Call Detail Record To export a CDR report 6–4 From the Reports menu, choose the type of report you want.

  • Page 61: Troubleshooting

    Table 7-1. The following types of messages can display: • • • Errors. These messages display for all errors that occur with Polycom endpoints. Rogues. These messages display calls from unregistered endpoints. Events. These types of events can display: — Registration —...

  • Page 62: Viewing Details About An Item In The Log

    Polycom ReadiManager SE200 Operator’s Guide Figure 7-1 Table 7-1 Column Type Date/Time Category Description Viewing Details About an Item in the Log You can view details about a selected item in the list of logged messages. 7–2 Gatekeeper Diagnostics Screen...

  • Page 63: Defining What To Log

    To see details about a message >> Defining What to Log You can define which messages should be logged. Note: Turn on logging of messages only when you are troubleshooting a problem. To define which messages should be logged Clearing Events from the Log You can clear the log, which removes data from the database.

  • Page 64: Exporting The Log

    Polycom ReadiManager SE200 Operator’s Guide To clear all events Exporting the Log To save details in the log, you can export the data to a comma-separated value (CSV) file. You can export only the data that displays on-screen. Note: Exporting a log may take a significant amount of time, depending on its size.

  • Page 65: Registration Problems And Solutions

    Administrator View > System Setup > Gatekeeper Settings screen. • Verify that a UDP broadcast from the endpoint’s network can reach ReadiManager, or that multicast is enabled on all routers between the endpoint and ReadiManager. •...
  • Page 66 Polycom ReadiManager SE200 Operator’s Guide Problem Description An endpoint shows the ReadiManager receives the RRQ gatekeeper is not registered message, but not the LWRRQ in the Registration Status message from this endpoint. field of the Device The endpoint did not send a Information Detail View.

  • Page 67: Point-To-Point Calling Problems And Solutions

    NAT. • Go to Administrator View > Dial Plan > Intersite Links and make sure that an intersite link exists from Network A to Network B. • Make sure that the IP addresses of both endpoints are included in their respective sites.

  • Page 68: Mcu And Gateway Dialing Problems And Solutions

    Polycom ReadiManager SE200 Operator’s Guide MCU and Gateway Dialing Problems and Solutions Problem Description Call fails when using an The call using the MCU service is MCU service. rejected because of one of the following: Dialing an MCU service results in a network error.

  • Page 69: Conference On Demand Problems And Solutions

    • Verify that the MGC login ID and password for the CON service are correct. • Verify that the H.323 network service that the MGC is using is set as the default service. • Verify that the MGC has enough available resources to start this conference.
  • Page 70 Polycom ReadiManager SE200 Operator’s Guide 7–10...

  • Page 71: Index

    Index accessing ReadiManager 1-3 acknowledging a help request 4-10 active conference ending 2-3 active conference, making changes 4-2 adding a participant to an active conference 4-6 Alerts view 5-11 browser setup 1-1 Call Detail Record (CDR) 6-1 exporting 6-4 running 6-4 CDR reports 6-1 CDR see Call Detail Record 6-1 conference...
  • Page 72 Polycom ReadiManager SE200 Operator’s Guide MCU and Gateway Dialing Troubleshooting 7-8 message, sending a 4-10 monitoring conferences 3-1 devices 5-1 intersite links 5-15 sites 5-14 Monitoring Devices screen 5-1 Monitoring Network Intersite Links screen 5-16 Monitoring Network Sites screen 5-14...

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