Polycom GlobalManagementSystem User Manual page 95

Call Detail Record
Generating a Call Detail Record
Generate Report
If no options are chosen and the Generate Button is clicked on, then the report will be based on
the following default settings.
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Customizing Reports
You will be able to select different options for generating a report customized to your needs.
Call types:
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Other options:
Generate CSV file - Generates a CSV file and an html report concurrently.
Include column headers with CSV file - Provides column headers to note what column is what in
the CSV file.
Global Management System User's Guide
ISDN calls
Outbound calls
Successful calls - calls that only connected
Date range is defaulted to all calls in the database for selected endpoints.
Predefined selectable date ranges or custom date settings under Report type
Option to include only ISDN and/or IP calls
Options to include outbound and/or inbound calls
Option to include successful and/or failed calls
Automatic CSV file format report generation
Option to include headers in the CSV file
Chapter 7 Reports 90