Polycom GlobalManagementSystem User Manual page 101

Device Tracing
Device tracing provides diagnostic capabilities in Global Management System. Endpoint activity
such as the handling of the remote control or gatekeeper communications is logged when device
tracing is enabled. If issues are occurring with an endpoint, enabling device tracing can help
with diagnosing the situation.
Currently, the device types supported in Device Tracing are the ViewStation and V-Series
models. For endpoints that have device tracing enabled, the device trace log file is generated
once everyday. These log files will be maintained on the server for the number of days
designated under the "Modify Device Tracing" section found within the Configuration > Server
Preferences > Device Specific Configuration page.
Enabling Device Tracing
Device Tracing can be enabled in one of two ways. First, when editing a Device tracing
supported device, an option to enable device tracing is provided within that window. The
second way to enable device tracing is within the Reports > Device Tracing page. All managed
endpoints that support device tracing will appear here. When the Tracing button is clicked on
for a selected item, "Device Tracing" can be enabled by choosing that option in the drop down
menu. Endpoints that have device tracing enabled will have the green network icon with logging
appear next to it.
Once Device Tracing has been enabled, trace log files will appear in the "Tracing" tab.
Depending on endpoint activity, these files can be very large in size.
Global Management System User's Guide
Figure 7.5 Device Tracing
NOTE
If Device Tracing is enabled for a device, other users will not be able to Telnet into this device.
Chapter 7 Reports 96