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Problem
7. The mix in the hopper is
too warm.
8. The mix in hopper is too
cold.
9. Product is collecting on
top of draw valve.
10.Product is collecting on
top of the freezer door.
11.Excessive mix leakage
from the bottom of door
spout.
12.Excessive mix leakage
into the long drip pan.
13.The drive shaft is stuck
in the drive coupling.
14.Freezing cylinder walls
scored.
15.Spinner shaft will not
rotate to blend mix and
syrup.
16.Large adjustments are
necessary to receive
1 fl. oz. (30 ml) in
5 seconds.
Troubleshooting Guide
Probable Cause
a. Hopper cover is not in position.
b. The agitator is not installed.
c. The hopper temperature is out of
adjustment.
a. The hopper temperature is out of
adjustment.
a. Inadequate lubrication of spinner
shaft or seal.
b. Spinner shaft seal is missing or
worn.
a. The top O-ring on draw valve is
improperly lubricated or worn.
a. Bottom O-ring on draw valve is
improperly lubricated or worn.
a. The seal on driveshaft is
improperly lubricated or worn
b. The seal is installed inside-out on
the driveshaft.
c. Worn or missing O-rings on pump
driveshaft.
d. Inadequate lubrication of the
driveshaft.
e. The driveshaft and beater
assembly work forward.
f. Worn rear shell bearing.
g. Gearbox out of alignment.
a. Mix and lubricant collected in drive
coupling.
b. Rounded corners of driveshaft,
drive coupling, or both.
c. Gearbox is out of alignment.
a. Missing or worn front bearing.
b. Broken beater pins.
c. Gearbox is out of alignment.
a. Flexible coupling is broken.
b. Pin is missing in quick disconnect
of spinner coupling.
c. Spinner motor is out on thermal
overload.
a. Syrup lines are not matched with
correct syrup flavor.
b. The plunger is sticking in the syrup
valve.
c. Plugged syrup line fitting at freezer
door connection.
d. Verify that the proper syrup
selection was made.
Model PH61
TROUBLESHOOTING GUIDE
Corrective Action
a. Clean the hopper cover and place in position.
b. Clean the agitator and install.
c. Call a service technician.
a. Call a service technician.
a. Lubricate properly.
b. Install or replace the spinner shaft seal.
a. Lubricate properly or replace the O-ring.
a. Lubricate properly or replace the O-ring.
a. Lubricate properly or replace the seal.
.
b. Install correctly.
c. Install or replace the O-rings.
d. Lubricate properly.
e. Call a service technician.
f. Call a service technician.
g. Call a service technician.
a. Brush-clean the rear shell bearing area regularly.
b. Call a service technician.
c. Call a service technician.
a. Install or replace the front bearing.
b. Repair or replace the beater assembly. When
installing scraper blades, be sure they are properly
attached over the pins.
c. Call a service technician.
a. Call a service technician.
b. Call a service technician.
c. Allow the spinner motor to cool. Also check
lubrication on spinner shaft. Properly align the motor
and lubricate properly.
a. Match the color-wrapped syrup lines to the correct
syrup flavors.
b. Clean the valve.
c. Clean the syrup line fitting.
d. Make the proper syrup selection.
8
8-3
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