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TROUBLESHOOTING GUIDE
Problem
4. No product is being
dispensed.
5. The product is too thick.
6. Product is too soft.
8
8-2
Probable Cause
a. Low on mix. The MIX OUT light is
on.
b. The power switch is in the OFF
position.
c. Freeze-up in mix inlet hole.
d. Beater motor is out on reset.
e. Air/mix pump is incorrectly
assembled or improperly
lubricated.
f. The mix pump ball crank is broken.
g. The pump motor is not activated.
a. Not enough syrup - 1 fl. oz. (30 ml)
in 5 seconds.
b. Insufficient mix in the freezing
cylinder.
c. Improper priming procedures.
d. Air/mix pump incorrectly
assembled.
e. The viscosity control is set too
cold.
f. Freeze-up in mix inlet hole.
a. Too much syrup - 1 fl. oz. (30 ml) in
5 seconds.
b. Outdrawing capacity of freezing
cylinder.
c. Inadequate airspace.
d. Dirty condenser or air filters on
air-cooled machines.
e. Inadequate water supply on
water-cooled machines.
f. Bad scraper blades.
g. The viscosity control is set too
warm.
h. Air passage is blocked in the
pump.
Model PH61
Corrective Action
a. Add mix to the mix hopper.
b. Place the power switch to ON and press the AUTO
key.
c. Call a service technician.
d. Clear the tone. Allow the beater motor to cool. Place
the power switch to OFF. Press the reset button
firmly, place the power switch to ON, and press the
WASH key. Open the side access panel and
observe that the driveshaft is turning clockwise as
viewed from the front of the machine. Press the
AUTO key to return to the Auto mode. If the beater
motor should go off on reset again, call a service
technician.
e. Follow assembly procedures carefully.
f. Call a service technician.
g. Push the reset button. The draw valve must be fully
opened to activate the pump motor.
a. Calibrate the syrups. Check that the syrup tanks
have an adequate syrup supply.
b. Check the air/mix pump assembly.
c. Drain the freezing cylinder and re-prime the
machine.
d. Follow assembly procedures carefully.
e. Call a service technician.
f. Call a service technician.
a. Calibrate syrups.
b. Continuous draw rate is approximately one 16 oz.
(473 ml) shake by volume every 15 to 20 seconds.
c. Minimum of 6 in (152 mm) airspace around all sides.
d. Clean regularly.
e. Check the water supply. Check the water lines for
leaks or kinks.
f. Replace the scraper blades.
g. Call a service technician.
h. Brush-clean the pump components and
re-assemble.
Troubleshooting Guide
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