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14 Terms and conditions of warranty
14 Terms and conditions of warranty
Exceptions to the standard warranty
78
KaVo ProXam
KaVo provides the final customer with a warranty that the product cited in
the handover certificate will function properly and guarantees zero defects in
the material or processing for a period of 12 months from date of installation
subject to the following conditions:
Upon justified complaints of flaws or a short delivery, KaVo will make good
its warranty by replacing the product free of cost or repairing it according to
the choice of KaVo. Other claims of any nature whatsoever, in particular with
respect to compensation, are excluded. In the event of default and gross
negligence or intent, this shall only apply in the absence of mandatory legal
regulations to the contrary.
KaVo cannot be held liable for defects and their consequences due to
natural wear, improper cleaning or servicing, non-compliance with operating,
servicing or connection instructions, calcification or corrosion, contaminated
air or water supplies or chemical or electrical factors deemed abnormal or
impermissible in accordance with factory specifications.
The warranty does not usually cover bulbs, glassware, rubber parts,
software, scanner tips, batteries, tubes, screws, nuts, and other fasteners,
imaging plates and the colourfastness of plastics.
Defects or their consequences that can be attributed to interventions on or
changes made to the product by the customer, or a third party are excluded
from the warranty.
Claims from this warranty can only be asserted when the transfer form
(copy) belonging to the product has been sent to KaVo, and the original can
be presented by the operator or user.
•
KaVo ProXam iS (sensors only) are covered by a 36-month warranty
from the date of dispatch.
•
All Romexis® upgrades are free of charge 12 months from the license
activation date. Upgrade does not include new separately installed
modules or significant new features or significant new functions.
•
Dell computers ordered from KaVo are covered by a 2-year onsite
warranty from Dell. Registration is required to activate the warranty.
•
Retrofit kits are manufactured to order and returns are therefore not
accepted.
•
Autoclavable parts damaged by the sterilization process are not covered
by the warranty.
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