Using The Cli Port And Cable-Known Issues On Windows; Problem; Workaround - Seagate RealStor 5005 Series Hardware Installation

Setting parameters for the device driver
1. Enter the following command:
modprobe usbserial vendor=0x210c product=0xa4a7 use_acm=1
2. Press Enter to execute the command.
The Linux device driver is loaded with the parameters required to recognize the controllers.
NOTE: Optionally, this information can be incorporated into the /etc/modules.conf file.
Using the CLI port and cable—known issues on Windows
When using the CLI port and cable for setting network port IP addresses, be aware of the following known issues on
Microsoft Windows platforms.

Problem

On Windows operating systems, the USB CLI port may encounter issues preventing the terminal emulator from
reconnecting to storage after the Management Controller (MC) restarts or the USB cable is unplugged and reconnected.

Workaround

Follow these steps when using the mini-USB cable and USB Type B CLI port to communicate out-of-band between the
host and controller module for setting network port IP addresses.
To create a new connection or open an existing connection (HyperTerminal):
1. From the Windows Control Panel, select Device Manager.
2. Connect using the USB COM port and Detect Carrier Loss option.
a. Select Connect To > Connect using: > pick a COM port from the list.
b. Select the Detect Carrier Loss check box.
The Device Manager page should show "Ports (COM & LPT)" with an entry entitled "Disk Array USB Port
(COMn)"—where n is your system's COM port number.
3. Set network port IP addresses using the CLI (see procedure on
To restore a hung connection when the MC is restarted (any supported terminal emulator):
1. If the connection hangs, disconnect and quit the terminal emulator program.
a. Using Device Manager, locate the COMn port assigned to the Disk Array Port.
b. Right-click on the hung Disk Array USB Port (COMn), and select Disable.
c. Wait for the port to disable.
2. Right-click on the previously hung—now disabled—Disk Array USB Port (COMn), and select Enable.
3. Start the terminal emulator and connect to the COM port.
4. Set network port IP addresses using the CLI (see procedure on
NOTE: When using Windows 10/Server 2016 with PuTTY, the XON/XOFF setting must be disabled, or the COM port will
not open.
page 48).
page 48).
Using the CLI port and cable—known issues on Windows 103