Basic Steps; Options Available For Performing Basic Steps - Seagate RealStor 5005 Series Hardware Installation

As noted in "Accessing the SMC" (page
upon completing the hardware installation. As part of this process, configure and enable event notification so the system
will notify you when a problem occurs that is at or above the configured severity (see the Configuring event notification
topic within the Storage Management Guide). With event notification configured and enabled, you can follow the
recommended actions in the notification message to resolve the problem, as further discussed in the options presented
below.

Basic steps

• Gather fault information, including using system LEDs as described in
• Determine where in the system the fault is occurring as described in
(page 64).
• Review event logs as described in
• If required, isolate the fault to a data path component or configuration as described in
Cabling systems to enable use of the licensed replication feature—to replicate volumes—is another important fault
isolation consideration pertaining to initial system installation. See
information about troubleshooting during initial setup.

Options available for performing basic steps

When performing fault isolation and troubleshooting steps, select the option or options that best suit your site
environment. Use of any option (four options are described below) is not mutually exclusive to the use of another option.
You can use the SMC to check the health icons/values for the system and its components to ensure that everything is
okay, or to drill down to a problem component. If you discover a problem, either the SMC or the CLI provide
recommended-action text online. Options for performing basic steps are listed according to frequency of use:
• Use the SMC
• Use the CLI
• Monitor event notification
• View the enclosure LEDs
Use the SMC
The SMC uses health icons to show OK, Degraded, Fault, or Unknown status for the system and its components. The SMC
enables you to monitor the health of the system and its components. If any component has a problem, the system health
will be Degraded, Fault, or Unknown. Use the web application's GUI to drill down to find each component that has a
problem, and follow actions in the component Health Recommendations field to resolve the problem.
Use the CLI
As an alternative to using the SMC, you can run the CLI show system command to view the health of the system and its
components. If any component has a problem, the system health will be Degraded, Fault, or Unknown, and those
components will be listed as Unhealthy Components. Follow the recommended actions in the component Health
Recommendation field to resolve the problem.
Monitor event notification
With event notification configured and enabled, you can view event logs to monitor the health of the system and its
components. If a message tells you to check whether an event has been logged, or to view information about an event in
the log, you can do so using the SMC or the CLI. Using the SMC, you would view the event log and then click on the event
message to see detail about that event. Using the CLI, you would run the show events detail command (with
additional parameters to filter the output) to see the detail for an event.
View the enclosure LEDs
You can view the LEDs on the hardware (while referring to LED descriptions for your enclosure model) to identify
component status. If a problem prevents access to the SMC or the CLI, this is the only option available. However,
55), use the Storage Management Console to configure and provision the system
"Review the event logs" (page
"Gather fault information" (page
"Determine where the fault is occurring"
64).
"Isolate the fault" (page
"Isolating replication faults" (page 69)
Fault isolation methodology
64).
64).
for more
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